Hawkins Motor Group Reviews 

I bought a two-year-old Hyundai i10 from the St Austell branch of Hawkins. There had been a windscreen repair previously carried out, but it didn’t appear to be a problem. Shortly after, I noticed that the repair had failed, and the chip in the screen had re-appeared. I contacted Tom at Hawkins, and he arranged for the screen repair company to correct the problem, which they did. Then eleven months after I had bought the car, I noticed that the repair had failed again. I rang Tom at St Austell, half expecting to be told that there was nothing more they could do. Tom rang me back a few minutes later to say that the windscreen company could not carry out a further repair, and that under the circumstances, Hawkins would supply and fit a new windscreen. This, together with the first MOT and service has now been done. I must also add, that during my visit to Hawkins for this work to be carried out, everyone in the branch was extremely friendly, and couldn’t have been more helpful.

When things go wrong, the first impulse is perhaps to write a negative review. However, by the same token, such good service should also be recorded, as I for one, definitely appreciate the excellent and prompt service that I have received.

TOP OF THE RANGE, FULLY LOADED,7 SPEED AUTO
EASY TO DRIVE I WOULD HIGHLY RECOMMEND. QUITE NIPPY, FOR A 1 LTR

This is my second Kia . This time my wife and I purchased today - 22 June 2024 , a Kia Xceed First Edition ISG S , from Hawkins Motors Ltd , Hayle Inustrial Park , Marsh Lane , HAYLE , TR275JR . We are DELIGHTED ! Superb deal on our Kia part exchange , initial contact with the excellent Sales Executive Sharon Opie , Fabulous . Nothing at all was too much trouble . Faultless , in fact . We drove our new car home today - a dream car , loaded with gadgets ! Will take me an age to get to grips with them ….Sharon has offered to keep in touch by phone - lovely touch . We are totally confident that our relationship with Sharon , and Hawkins Motors will bloom ! We cannot recommend Kia , Sharon Opie , and Hawkins Motors enough . They certainly value their customers .

I have phoned three times to try to order a replacement three button key for my Peugeot Expert van.

No one ever answers the parts department phone and it goes to answerphone requesting to leave a message.

Having left message and being advised that someone will phone me back - no one ever phones back.

Phoned Truscotts Peugeot in Launceston and they have sorted the matter first time.

When selling a car to you they aren’t too bad, a typical motor sales company really! The reason I have given a one star rating is the aftercare is abysmal!! I’ve tried to get support with various queries, sent multiple emails to them and just get ignored! Don’t expect any aftercare from Hawkins Motors!!

Picked up my Hyundai i10 today, want to say a big thank you to Simon Bryant, he has been so helpful through out the process. Most unexpected, we went to the ground floor to a room where my car was ready and waiting, I thought this was a lovely touch. I would highly recommend Hawkins motors.

I received excellent service from Jon and Kai at Hawkins Nissan, Blackwater. I wanted to trade in my Qashqai for one of the newer models with automatic transmission. Jon and Kai are knowledgeable and attentive and nothing was too much trouble. I am a return customer as Jon had sold my previous car to me three years ago.
I would have no hesitation in recommending Nissan at Blackwater. They provide great service and there's peace of mind knowing that you and your car will be well looked after.

Berkeley Vale - Hyundai

I asked Tom the Sales Clerk a few questions & he couldn't answer them.

They're only Interested in taking your payment.

I dont even want to rate one star. basically my Hyundai i800 developed a ad blue service fault which would not clear. I booked car in for this to be looked at and service told me that the works would require a new piece of exhaust,a particulate filter and a NOX sensor. All in £4300+. I told them unpolitely to do one.
I purchase a NOX sensor for 135 and fitted within an hour. Re set codes and all good.
What a rip off and this was not the only time,last year they wanted over 1000 for brakes! I will never go back there.

Visited the MG dealership at blackwater and spoke with Evie about a used mg5ev. She was super friendly and made the whole car shopping experience pleasant and easy. We had a nice long test drive and are very impressed with the car. The only thing stopping us from buying it there and then was we need to sell our car first.

Visited the Hyundai dealership in St Austell today and spoke to Jason. He was absolutely brilliant. He has a warm, laid back attitude and was really helpful and knowledgeable, with a great sense of humour too. We were offered a test drive with a relaxed and trusting approach and no pressure to buy the car. The best experience we've had when looking at a new car. We felt very comfortable and were delighted by the customer service we received especially as my husband is disabled and it was refreshing for him to be spoken to so openly with cheerful banter and respect. Bravo Jason!

I've just collected my car from St Austell Branch with Justin whos always very helpful to me as I'im a widow also thanks to Mike, he's very helpful too, like their receptionish, she's lovely - and I wouldn't go any where else.I recommend this Branch to anyone.Their like my friends now - if you want a good deal try them!
Thanks lads! .... April Edwards

Asked for rear wiper on my electric car to be changed on my service. Was charged £39 for two front wipers instead that did not need changing and then charged a further £19 for my rear wiper to be changed after chasing service dept three times about this (this took 3 weeks). Sadly very dissatisfied with service. Also told tyre pressure was low by service reception administrator - that too was incorrect, as just had my tyres renewed locally within two weeks. Hawkins reading on my tyres was well below what was reported, as I went back to the company who put my tyres on and they showed me how they read tyres threads.
Grubby hand stains left on my steering wheel too.
Conclusion: really dissapointed with level of service and how my complaint was handled

I have had the best experience at Hawkins MG Blackwater , the staff communication is fabulous, the process was a seamless and straight forward , I dealt with Josh and Jack who I would highly recommend. They met all of our needs and understood our family situation. 5 stars Thankyou

Great car buying experience. Kye was extremely helpful throughout the process and really went the extra mile to make the whole thing easy and efficient

First class service from Sales manager, GAVIN PASCOE . Very attentive to details and a welcomed walk-through with the controls on picking up my car. Absolutely smitten with my new C5 Aircross C class demonstrator with a great reduction on full price. Great deal GAVIN thank you. Thought I could smell petrol coming from my car when I got it home rang GAVIN and it was checked out within the same morning and found to be all good. I assume it was parked beside a car that had problems.

I would like to recommend Hawkins Motors Hayle for their excellent service, whilst buying a Kia Ceed.

Especially Rob who was very efficient and professional,

5 STAR SERVICE

JOHN

Their Blackwater branch offer outstanding service, excellent prices and quality used cars. Ask for sales Executive Simon Bryant. He is a credit to the company.

I was greeted by Kye, very helpful and more than happy to answer any questions I had. Great customer service

Been looking for a new vehicle for a while now and have done some research on various dealerships. After reading all the good reviews about Hawkins I decided to go there. I was greeted by a friendly gentleman called kye who didn't rush me, took the time to answer any questions I had and he made me feel very welcome. 100% recommend anyone to go and see kye