Haywire Protection Reviews 23

We had our truck in the shop for almost 3 weeks trying to get them to acknowledge/pay a diagnostic and repair claim. The shop submitted the claim online TWICE. You cannot speak with ANYONE. They only have an answering service that gives you an email address that no one answers. This company is a SCAM.they take your money and completely ignore your claim.

I am very disappointed in this company. When I first spoke with the company manager 9 months ago and he signed me up for the policy, he made it sound like it was going to be easy each time we need to use it. we really liked everything that is covered under the warranty. That’s the reason why we decided to purchase. However, we really need it to use the policy this week and every time I dial the number that he had given me, the line was busy. So when I found the customer service number on my email from December 2022. The receptionist that answer the phone said that my point of contact person is unavailable. So I left a message expecting a phone call back
Within a couple hours. I called back later that day. She said again that my point of contact person is still unavailable that she would mark my request urgent. Still no return call 🤔😡Two days later I called back to follow up on my phone call and the receptionist said again, my point of contact person is still unavailable that she would mark my call as a priority. I asked her what would be the timeframe that I could expect a telephone call back. She apologized and said she does not have that information. I am just curious how long it takes to call back a priority message. 🤔 I am not happy with this customer service and I’m starting to question if this policy is even legit. 🤷‍♀️

Every car I buy I cover with Haywire Protection.

I don't know anything about cars so it was nice to rely on Haywire to protect me.

I am proof that this warranty works!! My alternator was fixed 3 months ago and now my started went out. My car just went in the shop today to get fixed

I had a good experience and got a great deal! Would recommend.

Everybody was very nice and helpful and thank you for everything

I wasn't aware that the policy was only for 2 years and it would expire after.

I had rated it a 4 star.

After this review the general manager called me personally from his cell phone and explained the contract and clarified the misunderstanding. I was very surprised and glad that they strive for excellent customer service. I definitely made the right choice when it come to my extended warranty.

Love it!!! Love it!!

I was so relieved when my car broke down and I called National Auto Coverage. The roadside assistance came out to take me home, and the other company's representative even got me a rental car for free while they fixed my own. They took care of everything, with no pressure to buy anything at all!

So far I like what I see , was with another company and found out about all the people who have been turned down for repairs that supposed to be covered, also my chevy dealer wont take the other coverage because of the hassle they had when trying to get authorization,the other coverage used big name talent on their commercials and they are all full of it. This company National has been very professional since first call Made me feel welcome and comfortable with this decision.also its nice to have a wallet service card with my name and account number and all Numbers I need if I have a breakdown.thanks national so far I like what I see...

So far so good right now haven't had it a month yet

I spoke with Kristy about insurance and she was really helpful. All my questions were answered and she was really nice. I'm seriously considering switching my insurance, and I appreciated that she took the time to give me information.

National Auto Coverage has helped me tremendously! Had a lot of bad experiences in the past with warranty company! They made me feel comfortable very transparent and I recommend them to all family and friends! Thank Ronnie

The customer service was excellent! The representative was very knowledgeable and helpful finding the right coverage! Thanks Jeff

My conversation and dealings with Kristy was above and beyond. She was very thorough in our discussions about the warranty programs. I felt very safe giving out my personal information and I had no reservations with the whole process.

Agent very helpful customer service great had no problem filing claim I would recommend it to all my friends

Spoke to Darren about warranty coverage on my car and he explained everything in detail and made it so easy thank you Darren Mitchell

the rep that contacted me was very informative and friendly. he never pushed me into anything.