Home Comfort Enterprises Ltd Reviews 91

Adding my voice to the many positive reviews — brilliant service all round. Nigel took the time to explain everything I needed, and the installation was done much faster than anticipated. The installers and scaffolding team were both patient and polite. Overall, an excellent package. I’d definitely recommend.

Our situation was quite tricky with existing solar hot water panels to come off, an existing solar system on the garage and multiple shading issues - the solution was well engineered and nicely installed with the pigeon mesh on the panels neatly fitted. Scaffolding was used, rather than doing the installation off ladders, which led to a safer and better installation - there is enough power to power the house and car on cloudy days in summer time, when winter comes, I'll be adding to the battery charge with cheap rate overnight electricity. TIP: Get as many panels as will fit; the added cost of extra panels is relatively small over the fixed costs, such as scaffolding, etc., so this will provide the best return for your investment. Am very happy with the system. :)

We spoke to several different co.panies but Nigel gained our trust. He is not only very knowledgeable but also great at his job and made us feel very at ease.
The work has now all been done and we are super happy.
Lets see how it all works in the months and years to come.
Would definitely recommend Nigel if you want to know more about solar panels and someone you can trust

We were very grateful to meet Nigel. He is very experienced person for solar panels and explained very well to us. We liked his service and we always recommend Home Comfort to everyone!!
Regards Pradeep and Sharmila!!

Had a lot of conversations with salespeople while looking to get solar installed, and Nigel was the only one who properly explained how the system worked and was able to answer my questions without having to “check with someone else”, giving me confidence in his product.

He adapted the design to suit our requirements and arranged for an upgrade to our panels. Nigel also organised for the scaffolding to be erected earlier to accommodate our roof cleaner before installation.

There was some confusion on the day of installation due to incorrect advice from the surveyor, but the installation team were able to offer solutions on the day and did a great job adapting things to provide a very neat alternative.

Nigel was always very responsive throughout the whole process, making it an absolute pleasure dealing with him and the team.

As novices,we have trawled the Internet, for quotes in solar energy, from big companies to local companies. We got three quotes, but no one explained, what we would be getting for our money better than Nigel. Nigel is a character, a bit like marmite, you either love him or hate him. He sat us down and explained everything in plain simple English. He walked us through what we would require from the amount of panels to the inverter and what size battery. Other companies had recommended a smaller size battery and other ancillaries, but when explained what each piece of equipment does you soon see, that you could be wasting loads of money on things that you would very rarely use. HCE were not the cheapest and were definitely not the dearest, we see it as value for money. The whole team were professional, from the scaffolders to the engineers, we had a few hiccups but were quickly resolved. Since installation we are just glued to the app to see how much energy we are producing and using. Well done to Nigel and his team and we would highly recommend.

It's so important to go with a reputable and trustworthy company, and this team definitely delivers.

Nigel explained everything clearly and in detail, so we felt fully informed throughout the process. The quote was fair and transparent, with no hidden fees.

The scaffolding and installation team were efficient, careful, and very friendly. They made the whole experience stress free.

We really appreciate the professionalism and effort from everyone involved. From start to finish, communication was excellent and everything ran smoothly.

A big thank you to Nigel and the whole team! Me and my family highly recommend them!

Nigel made the entire experience easier. As a complete novice, he made sure to explain how it worked, my options etc. He was very patient throughout- thank you!
Great team of scaffolders and installers. A few hiccups with the app but this can be resolved Im sure. Really pleased with the warranty/ guarantees, the certification etc has left me reassured that the products were of great quality.

DO YOUR HOMEWORK before you go with home comfort.

Nigel comes across as a great sales person and knowledgeable. HOWEVER he just a sly sales person.
annoyingly he swindled me into putting a deposit down with him, he only offered me a solar system compared to Octopus quote, once i got another quote from a different company he instantly upgraded my solar system package.
question is why wasn't this offered in the first place??

Once I said to him I was going ahead with the other company for my Solar panels he got very hostile and refused to refund my deposit of £300.
I really think this is dishonourable as it clearly states in his contract that I'm intitled to a full refund. luckily I paid via Amex, so I opened a dispute with them and was able to get my refund.
If he gave my refund I wouldn't have left a bad review.
Clearly he does something right as he has so many good reviews, however this experience has made getting solar panels for my home bittersweet.

I just feel like you should know who your getting into business with.

My advise get a few quotes and go with the best one, don't stick to one and certainly let Nigel provide you with a quote without putting a deposit down.

I feel like i have to share this experience as it wasn't nice and made me to extra running around for my own money.

Nigel of Home Comfort Enterprises (HCE) has co-ordinated our installation of 26 solar panels, related batteries, inverters, water heating, and EV charger, utilising contractors from Use The Sun Ltd and HA scaffolding Ltd. This took place over the last two days.

We selected HCE carefully after a wide review of companies over nearly two years, leading to a shortlist of four, including two big name utility providers and two smaller specialist companies of which HCE was one.

From the very beginning HCE excelled in patient, personable interaction, with frank, honest appraisal of potential, issues, and their mitigations. What we found particularly valuable was the perspective of the experienced but independent company and contractors, to counterbalance the recommendations of the large companies also engaged in power import and export as well as installation. While the latter were helpful, the value of separating any vested interests of installer and utility provider has I believe been instrumental in optimising a bespoke install in our own home. It is however the level of proactive diligent and frank communication, clear dedication to customer service, and knowledge of the subject in all its stages that set apart HCE and its subcontractors from the start.

We are yet to fully experience the system in all its sophistication and permutations of weather, but it is performing well and to satisfaction to date. The holistic operation of many home systems, including with a gas boiler and pre-existing immersion heater, is impressive, and has been cost competitive. The install went very smoothly, and all the teams involved were equally expert in their communication, diligence, and technical discussions with us – and obviously all the time in clear communication with Nigel. The coordination of all relevant certifications has been equally efficient.

Having met all the teams involved, we are confident the aftercare service will be as excellent as the proposal formulation and installation has been. On the basis of our experiences to date, we have no hesitation in recommending HCE Ltd.

Very professional and efficient. The solar system was designed to perfectly match our requirements. Installation was done very promptly. Installers were very efficient and kept the site very clean and tidy during the work. Highly recommended.

Such impressive service: personal, precise, comprehensive and punctual. Nigel and his team did everything right, consistently and throughout the process of installing our rooftop solar, batteries and inverters. Thank you Nigel and team.

A joy to do business with, efficient, reasonable price and good communications. Nice installation of solar panels and batteries and fixed a hardware problem efficiently.

Nigel's experience and transparent pricing gave us the confidence to go ahead with our solar installation.
Everything was done exactly as promised. We are delighted with the result.

We had a very positive experience with Home Comfort Enterprises from start to finish. From the initial design through to installation and commissioning, the whole process was straightforward and well managed. Nigel was great to work with — knowledgeable, approachable, and always willing to talk through the technical details so we felt confident in the decisions being made.

This was a larger and more complex installation than a typical domestic setup, including a multi-battery system and EPS backup. One of our main requirements was that all cabling be fully concealed and kept out of sight, and this was taken seriously from day one and delivered exactly as promised.

The installation team were professional, tidy, and clearly knew what they were doing. Time was taken at commissioning to check everything was working properly and to walk us through the system, and it’s been performing exactly as expected since. Overall, it felt like a company that cares about doing the job properly, even when the install is more technically demanding than average.

We’d happily recommend Home Comfort Enterprises to anyone considering solar PV and battery storage and would have no hesitation using them again.

What a brilliant Company.Nigel visited and completed a thorough review of what was a very complicated set up.He produced a clear summary and arranged a prompt start.His team were totally efficient and all showed a pleasant attitude.They finished the job in a day fitting 29 panels 2 Inverters and a battery!Incredible.We cannot speak more highly .

Having made the decision to install solar panels we rang around for advice.
The only ones to offer us a home visit was Nigels company. Not one but two home visits!
Nigel was patient, knowledgeable and made everything easy to understand (even for a pair of pensioners!).
We decided to go for 15 solar panels (maximum for our roofs).
A battery and an inverter.
The scaffolding was erected on the Monday. Scott(roofer) and Andy(electrician) arrived 8am prompt on Thursday morning. Despite being a freezing cold day everything was installed by 2pm. The guys were amazing. We were also shown how to set up and use the app.
Nigel phoned to see if everything went well then proceeded to call the scaffolding guys.
The scaffolding was taken down the following day.... Impressive!!
Bearing in mind it's only been up and running less than a month and it is winter we are already seeing a benefit.
Cannot thank Nigel and the guys enough and we wouldn't hesitate to recommend them to our friends and family.

I was given a very detailed introduction to all aspects of solar panels, with a clear breakdown of all the equipment and work required before a survey was carried out. Then all the work was done quickly and efficiently. My gas and electric were both moved for me to a new cheaper provider. I think that this firm is excellent in all aspects of their work.

I find Home Comforts Enterprises a very compitant company with very high standards i can highly recommend them

After much research I was given Home Comfort as a reputable local installer (Essex) of Solar, Nigel made contact same day as inquiring, A very knowledgeable chap in all aspects of Solar generation and storage he had the answer to all my probing questions.
The Installation was without fault (16 x panels plus 10Kw battery storage & EV Battery charger) and stress free, Scaffold in place Thursday, Solar installation / commissioning completed by Saturday even a curtesy call from Ben the installer on Sunday to confirm all good, Scaffold gone by Monday. If your thinking about Solar I would highly recommend Home Comfort Enterprises Ltd as a first point of call, excellent service and very rare these days.