Westside Jewelry co Reviews 91

It was so easy getting my grillz made, the team are so helpful and they’ve got so many videos and instructions on how to properly do your impression kit. Grillz came out so amazing, I couldn’t be happier!! 10/10

Such a smooth experience they was so accommodating when I needed help with my moulds and very fast at replying. As soon as my grills came in I was beyond aesthetic. It’s exactly what I wanted and even more would definitely recommend the easiest and most professional grillz you can get from what I’ve seen.

I collaborated with HC GRILLZ and honestly I am obsessed. The moment I put them on I felt like such a baddie and instantly cooler. The quality is unreal and you can really tell how much care goes into them. The entire process from start to finish was so easy and stress free. The instructions for doing the mould were super clear and simple, shipping was so quick, and the ongoing support from the team was amazing. Anytime I had a question they were there and so helpful. On top of all that the designs are insanely cool. I genuinely couldn’t recommend them enough 🤍

Really awesome team and high quality product, super friendly and helpful, especially when Auspost lost my first set lmao

Love the HC GRILLZ team and the products they provide 🫶🏼

I bought my first set when HC was based in Melbourne and everything was in person, crazy how much easier it is with the at home mold kits. The grillz turned out great both times and I’ll definitely be saving up for more

Im potentially going to be in the same situation as every comment here. I placed my order Nov 21, 2025 and after emails, website message portals, and Instagram only recieved an actual progress report this week first week of January 2026. I took the cautious route and paid for gps shipping to send back my molds. The molds made it to thier adress Dec 5. It was only this week of January 2026 that I finally heard back after multiple messages to confirm they had received my molds did they respond with an image of "my grillz" and said they'd be shipped out by the end of this week. This morning January 6th I finally got a response from Instagram where they said they received my molds but have just entered production. So WTF is it? Have they been shipped out or and they still being made. Funny to note is when I asked for another follow up picture of my grilz I was told they cant because they've already been packaged up. I do not believe that that image was my grillz and ive now told them if I dont get a tracking number by end of the week ill be contacting my CC company. I should have done more research on this company because wow they must be paying for positive comments.

January 19th Update

I have now received my grillz (THANK GOD) I have updated my post from 2 stars to 3 as I actually did recieve a product. HOWEVER... one of the set of grilz was absolutely NOT the same quality of product as what was shown on their website. I've since contacted them to see what can be done as they do have a satisfaction policy however that was a few days ago now and I have not hurd anything back (so thier typical communication patterns). Honestly if it wasn't for the fact of these specific grillz being my reason for ordering with the company in the first place i would have said that having it replaced wasn't worth the trouble but I paid over $500 for my set and I WANT to be happy with my purchase despite me hating thier communication skills. Will update again with response.

Jan 22, 2026
Another star added as the explanation for the delays, communication to have my concerns resolved, and for this beautiful reply. Another star pending the final results of my returned product.

I placed an order for custom grillz and mailed my dental moulds, which the business confirmed receiving. I was advised the turnaround time would be 4–6 weeks.

It has now been over 10 weeks. I have not received the product, photos, tracking information, or a clear completion timeline despite multiple follow-ups.

I’m simply requesting delivery confirmation with tracking or a full refund.
I’m posting this publicly in hopes of resolving this matter.

Updated response: Thank you for responding. To clarify for transparency, the order in question was eventually delivered, however it arrived significantly beyond the stated 4–6 week turnaround time and without any shipping confirmation, tracking number, or delivery notification sent to me beforehand.

At the time my review and escalations were made, I had not received the product and had no information indicating it had shipped. Communication consisted of repeated delays without a clear timeline, which is what led to my concern.

My review reflects the delay and lack of communication during fulfillment, not confusion about whether the order ultimately arrived. I am sharing my experience so others are aware of the timeline and communication expectations. I gladly have receipts if needed.

We have had a terrible experience with HC Grillz.
We waited 6 weeks for the original order we placed, despite their website saying 3-4 weeks, only to receive it and find that the grillz had been made for the wrong tooth. As instructed we sent the incorrect grillz back so that they could melt it down and re-make it. They assured us it would be re-made as a priority. that was 5 weeks ago and still have not received it. After following up multiple times, they finally had to admit that the molds are sent to Indonesia to be made. We spent a small fortune on these grillz, and we are beyond disappointed.

unprofessional, still haven't received them, had to send over 3 confirmation photos after having to be sent a replacement mold, terrible response time, can't even have clear instructions.