Romana greets with a wonderful, welcoming smile that instantly puts you at ease. She is truly a lovely person, always making sure I’m comfortable, asking if I need a drink, and checking how I’m feelin... Toon meer
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Lees wat reviewers zeggen
Been coming to Romana for many years for my facials and she is excellent. She gives me great advice on what treatments will work best for me and they never fail. Service is great
I had a wonderful facial today which was a birthday treat for members. Kayla's touch was perfect and I felt so relaxed snd rejuvenated afterwards. Then Geet did my eyebrow shape/ eyelash tint. She... Toon meer
Bedrijf heeft geantwoord
I had two treatments at HC med spa. Morpheus 8 and Accent. I wasn't too impressed with the Morpheus 8 as I have had no visible results with it and tried to contact the Manager on several occasions wit... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
HC MedSpa invites you to experience bespoke aesthetic and beauty treatments in a luxury spa environment. Visit our award-winning clinics today.
Contactgegevens
93-95 The Broadway, NW7 3TG, London, Verenigd Koninkrijk
- 02038690490
- somaya@hcmedspa.com
- hcmedspa.com
4,7
Uitstekend
192 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 33% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The worst of the worst …
Im posting on behalf of my wife:
I want to make other potential customers aware of both the shocking service I experienced but even worse, the false promise and out and out lie I was given from 'Emma' in 'customer relations'.
Firstly I have two v young children and I was max 3 minutes late needing to park and get my young children in the pram.
To my absolute amazement I was treated so badly by the receptionist who told me they had given away my appointment- arrogantly dismissing my booking for being...3 minutes late as I turned up with a pram - baby and 2 year old. Absolutely disgusting.
After being reduced to tears (was going on holiday the next day) I was called by a lady named Emma who promised me free services as a means to say sorry for the terrible experience I had endured.
Despite nearly 5 weeks passing now...Emma has ignored my messages and not returned any calls or offered any apology. This place is beyond rude I will never go back. The irony is - on the day I arrived i was informed they were under staffed as they now employ less staff due to losing many customers over recent months....why am I not surprised!!
If I could give this place 0/5 I would.
Avoid at all costs.
19 augustus 2025
Review zonder uitnodiging
My laser treatment with Shania
My laser treatment with Shania , is going well. She is very understanding and friendly.
20 september 2025
Review zonder uitnodiging
Antwoord van HC MedSpa
Thank you for your kind review. We truly appreciate you taking the time to share your experience with us. Your feedback means a great deal to our entire team and motivates us to continue providing the highest standard of care and service.
At HC MedSpa, our priority is ensuring every client feels comfortable, valued, and confident throughout their journey with us. We are delighted to know that your experience reflected the level of service we strive to deliver. If there is ever anything more we can do to support you, please don’t hesitate to reach out.
We look forward to welcoming you back to HC MedSpa soon.
— HC MedSpa Team
Romina- Exceptional
Romina does my laser- so gentle, and always provides premium service 🤩
19 september 2025
Review zonder uitnodiging
Antwoord van HC MedSpa
Thank you for your kind review. We truly appreciate you taking the time to share your experience with us. Your feedback means a great deal to our entire team and motivates us to continue providing the highest standard of care and service.
At HC MedSpa, our priority is ensuring every client feels comfortable, valued, and confident throughout their journey with us. We are delighted to know that your experience reflected the level of service we strive to deliver. If there is ever anything more we can do to support you, please don’t hesitate to reach out.
We look forward to welcoming you back to HC MedSpa soon.
— HC MedSpa Team
Lana is amazing
Lana is amazing! Very knowledgeable and helpful.
Highly recommend
14 september 2025
Review zonder uitnodiging
Antwoord van HC MedSpa
Thank you for your kind review. We truly appreciate you taking the time to share your experience with us. Your feedback means a great deal to our entire team and motivates us to continue providing the highest standard of care and service.
At HC MedSpa, our priority is ensuring every client feels comfortable, valued, and confident throughout their journey with us. We are delighted to know that your experience reflected the level of service we strive to deliver. If there is ever anything more we can do to support you, please don’t hesitate to reach out.
We look forward to welcoming you back to HC MedSpa soon.
— HC MedSpa Team
Romana is one of the best therapist at…
Romana is absolutely wonderful at HC Medspa. I have complete trust in her expertise and guidance, and my treatments are always a great experience.
6 september 2025
Review zonder uitnodiging
Antwoord van HC MedSpa
Thank you for your kind review. We truly appreciate you taking the time to share your experience with us. Your feedback means a great deal to our entire team and motivates us to continue providing the highest standard of care and service.
At HC MedSpa, our priority is ensuring every client feels comfortable, valued, and confident throughout their journey with us. We are delighted to know that your experience reflected the level of service we strive to deliver. If there is ever anything more we can do to support you, please don’t hesitate to reach out.
We look forward to welcoming you back to HC MedSpa soon.
— HC MedSpa Team
Five stars for Jery
Always a lovely experience with Jery at Finchley Central! My skin is particularly sensitive and Jery knows exactly how to address that and tailor treatment to it every time. She is clearly very knowledgeable about what she does and is a thorough professional!
23 augustus 2025
Review zonder uitnodiging
Antwoord van HC MedSpa
Thank you for your kind review. We truly appreciate you taking the time to share your experience with us. Your feedback means a great deal to our entire team and motivates us to continue providing the highest standard of care and service.
At HC MedSpa, our priority is ensuring every client feels comfortable, valued, and confident throughout their journey with us. We are delighted to know that your experience reflected the level of service we strive to deliver. If there is ever anything more we can do to support you, please don’t hesitate to reach out.
We look forward to welcoming you back to HC MedSpa soon.
— HC MedSpa Team
Amazing exoerience-skilled Therapist!
I had such a great experience with my laser treatment!
The therapist Shania is absolutely wonderful-she really knows what she's doing and explained everything clearly, which made me feel comfortable and confident.
She took the time to listen to what I wanted and paid attention to my concerns,which I really appreciated.
Not only is she skilled and professional, but also very kind and approachable.
The service I am getting is excellent from the day I started til now, and I couldn't be happier with the results.
Highly recommended!
12 juli 2025
Review zonder uitnodiging
Antwoord van HC MedSpa
Thank you for your kind review. We truly appreciate you taking the time to share your experience with us. Your feedback means a great deal to our entire team and motivates us to continue providing the highest standard of care and service.
At HC MedSpa, our priority is ensuring every client feels comfortable, valued, and confident throughout their journey with us. We are delighted to know that your experience reflected the level of service we strive to deliver. If there is ever anything more we can do to support you, please don’t hesitate to reach out.
We look forward to welcoming you back to HC MedSpa soon.
— HC MedSpa Team
I’ve been coming here for 15 years…
I’ve been coming here for 15 years and in all that time I’ve experienced impeccable service. Parul particularly is my favourite! Absolutely talented at what she does with such a warm and professional manner. Whether its threading, waxing or facials, she executes with great skill - a huge asset to HC Med Spa.
15 augustus 2025
Review zonder uitnodiging
Antwoord van HC MedSpa
Thank you for your kind review. We truly appreciate you taking the time to share your experience with us. Your feedback means a great deal to our entire team and motivates us to continue providing the highest standard of care and service.
At HC MedSpa, our priority is ensuring every client feels comfortable, valued, and confident throughout their journey with us. We are delighted to know that your experience reflected the level of service we strive to deliver. If there is ever anything more we can do to support you, please don’t hesitate to reach out.
We look forward to welcoming you back to HC MedSpa soon.
— HC MedSpa Team
Unhygenic + staff treated poorly
This place unfortunately is not professional at all and truly unhygienic. I am very surprised that this business is still running if I’m being honest. I came here to get a hydrafacial since the usual woman I get it done with a privately was away on holiday and I thought to give this place a try. I have been getting hydrafacials for years and so I know what to expect / what the process is. The first red flag was the therapist had made me wait 20 minutes because she was apparently “running over” time with a previously client. This was frustrating as I had somewhere to be and especially considering this is supposed to be a professional business you’d expect it to be running in accordance to schedule. Never mind that part, the therapist when she finally brought me into the room was complaining to me about the diva of an owner who miss treats all her staff. It’s truly appalling to be hearing staff talking to me as a customer about how unfairly they’re being treated. It made what was supposed to be a relaxing treatment really uncomfortable. The worst part is I noticed the tips they used were already opened with no hygiene packet that it usually comes in… it made me question whether or not these tips were used on a different client and she’d forgotten to change them? And then she dropped one of the tips and she was changing it and it went on the floor. She continued to use this on my face which is completely disgusting and unacceptable. Please don’t come to this place.
30 april 2025
Review zonder uitnodiging
Antwoord van HC MedSpa
Dear Reviewer,
Thank you for taking the time to share your feedback. We are very sorry to read about the experience you’ve described, as this is not the standard of care, professionalism, or hygiene that we uphold at HC MedSpa.
We take comments regarding cleanliness, professionalism, and client care extremely seriously. All of our treatments follow strict hygiene and clinical protocols, and the situation you have described does not align with our procedures or the way our clinic operates.
At the moment, we have unfortunately been unable to locate a booking in our system that matches the details provided. Because of this, we would genuinely appreciate the opportunity to speak with you directly so that we can properly investigate the matter.
Please could you contact our team at millhill@hcmedspa.com with your name, the date of your visit, and any booking details. We would truly welcome the chance to look into this further and make things right for you. As a gesture of goodwill and to regain your trust, we would also be happy to offer you a complimentary treatment.
Client care and safety are extremely important to us, and feedback like this allows us to review and strengthen our processes. We hope to hear from you soon so we can resolve this for you.
Kind regards,
HC MedSpa Team
laser hair removal with Shania
I’ve been going here for laser hair removal for a long time and it’s been hit and miss. But I recently saw Shania who was amazing. She made the process painless and didn’t miss any areas, which has been an issue in the past. She’s the only reason I’ll continue to go here.
14 februari 2025
Review zonder uitnodiging
Antwoord van HC MedSpa
Thank you for your kind review. We truly appreciate you taking the time to share your experience with us. Your feedback means a great deal to our entire team and motivates us to continue providing the highest standard of care and service.
At HC MedSpa, our priority is ensuring every client feels comfortable, valued, and confident throughout their journey with us. We are delighted to know that your experience reflected the level of service we strive to deliver. If there is ever anything more we can do to support you, please don’t hesitate to reach out.
We look forward to welcoming you back to HC MedSpa soon.
— HC MedSpa Team
Romana is by far the best person I’ve…
Romana is by far the best person I’ve been to anywhere. Impossible to be disappointed
28 april 2025
Review zonder uitnodiging
Antwoord van HC MedSpa
Thank you for your kind review. We truly appreciate you taking the time to share your experience with us. Your feedback means a great deal to our entire team and motivates us to continue providing the highest standard of care and service.
At HC MedSpa, our priority is ensuring every client feels comfortable, valued, and confident throughout their journey with us. We are delighted to know that your experience reflected the level of service we strive to deliver. If there is ever anything more we can do to support you, please don’t hesitate to reach out.
We look forward to welcoming you back to HC MedSpa soon.
— HC MedSpa Team
Sahara was excellent
Sahara was excellent, very professional and made me feel very comfortable. I highly recommend her
20 april 2025
Review zonder uitnodiging
Antwoord van HC MedSpa
Thank you for your kind review. We truly appreciate you taking the time to share your experience with us. Your feedback means a great deal to our entire team and motivates us to continue providing the highest standard of care and service.
At HC MedSpa, our priority is ensuring every client feels comfortable, valued, and confident throughout their journey with us. We are delighted to know that your experience reflected the level of service we strive to deliver. If there is ever anything more we can do to support you, please don’t hesitate to reach out.
We look forward to welcoming you back to HC MedSpa soon.
— HC MedSpa Team
Jerry made me feel so comfortable and…
Jerry made me feel so comfortable and looked after through the entire treatment, I’m so happy with the service and I highly recommend!
25 maart 2025
Review zonder uitnodiging
Antwoord van HC MedSpa
Thank you for your kind review. We truly appreciate you taking the time to share your experience with us. Your feedback means a great deal to our entire team and motivates us to continue providing the highest standard of care and service.
At HC MedSpa, our priority is ensuring every client feels comfortable, valued, and confident throughout their journey with us. We are delighted to know that your experience reflected the level of service we strive to deliver. If there is ever anything more we can do to support you, please don’t hesitate to reach out.
We look forward to welcoming you back to HC MedSpa soon.
— HC MedSpa Team
Antwoord van HC MedSpa
Thank you for your kind review. We truly appreciate you taking the time to share your experience with us. Your feedback means a great deal to our entire team and motivates us to continue providing the highest standard of care and service.
At HC MedSpa, our priority is ensuring every client feels comfortable, valued, and confident throughout their journey with us. We are delighted to know that your experience reflected the level of service we strive to deliver. If there is ever anything more we can do to support you, please don’t hesitate to reach out.
We look forward to welcoming you back to HC MedSpa soon.
— HC MedSpa Team
I have been getting my laser hair…
I have been getting my laser hair Removal with Chinazom and have seen massive improvement. She is very professional and detailed and result driven.I recommend her
10 maart 2025
Review zonder uitnodiging
Antwoord van HC MedSpa
Thank you for your kind review. We truly appreciate you taking the time to share your experience with us. Your feedback means a great deal to our entire team and motivates us to continue providing the highest standard of care and service.
At HC MedSpa, our priority is ensuring every client feels comfortable, valued, and confident throughout their journey with us. We are delighted to know that your experience reflected the level of service we strive to deliver. If there is ever anything more we can do to support you, please don’t hesitate to reach out.
We look forward to welcoming you back to HC MedSpa soon.
— HC MedSpa Team
Exceptional results with Shania…
I had the best laser sessions with Shania! She’s so good at her job and knows her stuff….she made the whole experience easy, painless and I’ve had amazing results!
22 februari 2025
Review zonder uitnodiging
Antwoord van HC MedSpa
Thank you for your kind review. We truly appreciate you taking the time to share your experience with us. Your feedback means a great deal to our entire team and motivates us to continue providing the highest standard of care and service.
At HC MedSpa, our priority is ensuring every client feels comfortable, valued, and confident throughout their journey with us. We are delighted to know that your experience reflected the level of service we strive to deliver. If there is ever anything more we can do to support you, please don’t hesitate to reach out.
We look forward to welcoming you back to HC MedSpa soon.
— HC MedSpa Team
Highly recommend Sahar
Highly recommend Sahar. She is professional, efficient & kind!
11 februari 2025
Review zonder uitnodiging
Antwoord van HC MedSpa
Thank you for your kind review. We truly appreciate you taking the time to share your experience with us. Your feedback means a great deal to our entire team and motivates us to continue providing the highest standard of care and service.
At HC MedSpa, our priority is ensuring every client feels comfortable, valued, and confident throughout their journey with us. We are delighted to know that your experience reflected the level of service we strive to deliver. If there is ever anything more we can do to support you, please don’t hesitate to reach out.
We look forward to welcoming you back to HC MedSpa soon.
— HC MedSpa Team
Shania is excellent
Shania is excellent. I’m so pleased!! Also Delicia is very efficient. I really like the ambience in HC Medspa Barnet.
7 februari 2025
Review zonder uitnodiging
Antwoord van HC MedSpa
Thank you for your kind review. We truly appreciate you taking the time to share your experience with us. Your feedback means a great deal to our entire team and motivates us to continue providing the highest standard of care and service.
At HC MedSpa, our priority is ensuring every client feels comfortable, valued, and confident throughout their journey with us. We are delighted to know that your experience reflected the level of service we strive to deliver. If there is ever anything more we can do to support you, please don’t hesitate to reach out.
We look forward to welcoming you back to HC MedSpa soon.
— HC MedSpa Team
I’m doing my laser hair removal…
I’m doing my laser hair removal treatments with Shenia in Barnet and my experience so far has been amazing. Shenia is very thorough and patient throughout my sessions and super friendly. Whenever i have a question about the treatment she gives me detailed answers and always checks that i am feeling good and my results are what i expected.
19 december 2024
Review zonder uitnodiging
Antwoord van HC MedSpa
Thank you for your kind review. We truly appreciate you taking the time to share your experience with us. Your feedback means a great deal to our entire team and motivates us to continue providing the highest standard of care and service.
At HC MedSpa, our priority is ensuring every client feels comfortable, valued, and confident throughout their journey with us. We are delighted to know that your experience reflected the level of service we strive to deliver. If there is ever anything more we can do to support you, please don’t hesitate to reach out.
We look forward to welcoming you back to HC MedSpa soon.
— HC MedSpa Team
Hydrafacial with Romana
I had a hydrafacial with Romana and it was amazing. The best hydrafacial I have had. She really took her time to clear all my pores - my skin has never been this clear. Thank you so much!!
7 december 2024
Review zonder uitnodiging
Antwoord van HC MedSpa
Thank you for your kind review. We truly appreciate you taking the time to share your experience with us. Your feedback means a great deal to our entire team and motivates us to continue providing the highest standard of care and service.
At HC MedSpa, our priority is ensuring every client feels comfortable, valued, and confident throughout their journey with us. We are delighted to know that your experience reflected the level of service we strive to deliver. If there is ever anything more we can do to support you, please don’t hesitate to reach out.
We look forward to welcoming you back to HC MedSpa soon.
— HC MedSpa Team
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