Headway Reviews 

Product is good in case they deliver. They decided not to respond with regard to delivery. Havent seen such poor response

The products are good looking but poor quality. Customer care is unprofessional. They claim to have made a refund for a returned product and instead of sharing a proof of transaction, are asking me to share my bank statement to prove I havent received the refund. Interacted over email with this untrained person called Ruchi Misra.

Guys, the I chose to customise the bottles with my name. It's missing. This is highly disappointing.

Love them, quality is top notch. Nice and sturdy.

Dint got delivery on time
Package was damaged
Names were not engraved

Finishing is not good, and few scratches on my tumbler

Because of some website glitch, i was shown 3 bottles when I placed the order. But when I received the shipment, it was only 1 bottle! And company refusing return since its 'customized'. Ridiculous!

nice product!!!!!!!!!!!

Late refund faulty product

I ordered 2 mugs on 21st August 2025, they mentioned they would start dispatching on 15th September '25.
Ever since then they started to postpone it mentioning that they have issues with manufacturing facility.
Finally on 22nd October '25, I gave up and cancelled my order and asked for a refund.
They mentioned that the initiated it and I would get it in 5-7 days.

It's 10th November '25 and still it's not refunded to me.

They are part of an extensive scam with the facade of a tumbler company.

Did not expect such product from this brand . Prior payment with 1.5 month delay delivery.plus the product turned to be poor .
Finishing touches of the flask .
Colour isn’t smooth enough
Inside steel looks and feels rough .
Starches inside the product

You sent me damaged product and wrong color

No refund no product hopeless company. I ordered a bottle from Headway India on 4th September 2025 and paid ₹1044. After waiting for a month, they kept saying there was a manufacturing issue and that the color I ordered would take more time.

Since there was no clear update for a month, I finally cancelled my order on 11th October 2025. But even after repeated follow-ups, the refund has still not been processed. Every time I contact them, I’m told it will be refunded “next week,” but nothing happens. I have suffered this for 2 months now posting this review on 7th Nov.

It’s been very disappointing — no product, no refund, and no proper communication. I hope others read this before ordering.

Good Products. Customisation is what differentiates them from other. Keep coming to this website whenever I have to find a personalised gift for anyone.

I haven’t received the order. What I have received is a reply and reassurance since the past 2 months that my order will be shipped soon. I didn’t get a refund despite asking. And now I get a feedback form without receiving the product. Just a mail its been shopped with tracking link not working. Please don't waste your time buying.

Sent A wrong Color
Incomplete Customisation

Bad quality

I had a Java and the quality was good but i lost the mug. For the new so called *pre-ordered* batches, the quality is garbage. There is a joint in the base and the rest of the body of the inside of the java tumbler! And the joint is visible, has gaps, is eroded and black!

I guess the quality mattered only the first time around.