HealthEquity Reviews 

Excellent customer service, fantastic services. I have 2 HSAs and this is by far the best HSA provider.

The representative was extremely knowledgeable about my issue. It made my experience satisfying and the issue was resolved.. They were very patience in answering all of my questions.

HealthEquity's website is awful.
Requiring only a passkey is discriminating against folks who either don't have a phone, (yes, there are some) and many, who have phones but use the phones to make calls, NOT deal with personal health issue. You should be sued for Ageism Discrimination!!!!
-And your phone AI jerk asked 3 times for every question. Fortunately, Walter the customer service was wonderful!

I received help logging into my account without it being confused with my spouse's account. The customer service representative was very helpful and patient as I created my online account.

Receiving help from EZ Receipt's representative named Peggy helped me to reset my password through the mobile app as we tried to login online multiple times and received error messages. We were on the phone for 45 mins trying to figure out why the website kept me in a loop trying to reset my expired password.

I had a wonderful lady Taylor help me with all my questions. She was very nice and professional.

It was really smooth. Start to finish

I was a little frustrated attempting to update my access to Healthnet ending in a constant loop. I contacted support. The agent was courteous and professional guiding me through the whole process getting all that I required resolved.

The customer service representative was very patient understanding and knowledgeable while assisting me with the resolution to my problem.
I couldn't have received a more quality and pleasant experience.
KUDOS all around!

Do yourself a favor and don’t waste your time on this garbage service. You’re functionally paying taxes with the amount of money you lose from the card not working and then getting charged. It’s not worth it. You might even end up paying more than what you would in taxes.

I have a pre-tax transit card that’s repeatedly gets declined at the subway turnstile even though I have funds, then i pay with my regular post-tax money only to find a charge on the health equity card. So I’ve paid twice. This has happened at least four times in the last two months. I’ve paid 12 bucks for the privilege of paying pre-tax money? That’s about a week of transit costs for me.

To add to the frustration I’m constantly waking up to “declined” purchases on my Apple wallet that were sent at 2am when I was sleeping and that’s not possible.

Stopping contributions to this today.

I have been very satisfied with the service provided by Health Equity and my Health Savings Account. The website is easy to navigate and there is always a real person to help if you encounter any problems or questions.

Service was provided with courtesy and a well knowledgeable representative

The first CSR I spoke to sounded like she was reading off a script and was constantly stumbling over her words and saying "umm" every time she talked. Her responses would not address my issues, and I would have to repeat myself frequently. I couldn't log in and she said because they needed to add my phone number it would take 7-10 business days for me to log in. I asked to speak to someone else and I was on hold for at least 15 min or so. The call lasted over 50 minutes. I hung up and called again. The second CSR was lovely! He was well spoken and knowledgeable. I was logged into my account in 10 minutes. He deserves all the accolades! If I had only spoken to him, I would be giving this service 5 stars.

Don't bother. The receipts you get from doctors' offices do not provide the level of detail that HealthEquity requires. It's not worth the time to go back and forth between your providers and HE to come up with acceptable documentation. Especially frustrating when it's $30 for a charge that was clearly a dr office.

Was able to speak to a knowledgeable person not a AI bot

The representative made a genuine effort to resolve my problem and actually did indeed get it fixed.

If I could give them a zero, I would! My company has used them for years and they work very hard to ensure you can’t use your FSA money. The app
Is useless and the customer service is incompetent. If you are a company looking for a FSA carrier company do not use them!!! Horrible company!

The helpdesk member was very informed and was able to help me with two different issue with ease.

The customer service rep was extremely kind and helpful with ensuring my issue was resolved. Unfortunately, I did not write down her name but she was knowledgeable about the situation and confirmed the details.