Contacted The Health Lottery about something I was unsure about and was truly impressed with the speed and in-depth informative response I received back, so I thought to share it with you Mor... Toon meer
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Lees wat reviewers zeggen
Never seem to win more then one free ticket. Im beginning to wonder if the balls actually drawn from a machine 🤔 or does a computer pull out a combination of numbers that know one has got 🤔. And whe... Toon meer
This company is fantastic. Any issue you may have gets quickly resolved and they are very generous too. Customer service is excellent and I have had no problems at all with their service and cannot fa... Toon meer
its a broken entity cant log in cant change password etc etc time and time again put simply it peronifies bad internet sales ,.very frustrating and time consuming . i am obviosly not the only pentio... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
The Health Lottery: Play for a Chance to Win & Make a Real Difference! Your ticket isn't just about the thrill of winning; it's about making a tangible impact on health inequalities across Great Britain. Every ticket supports grassroots projects and community groups, tackling the root causes of health disparities head-on. We are a fully licensed and transparent organisation, dedicated to ensuring your contributions fund a nationwide movement for better health. Your support helps empower communities, improve mental health, and tackle loneliness. Join the movement for health equality. Play for a cause, win for yourself. Discover the joy of playing for a cause and help us build a brighter, healthier Great Britain. #HealthLottery #PlayForGood #MakeADifference #SupportingDisability #HelpingMinds #GettingActive #TacklingLoneliness #BuildingCommunities
Contactgegevens
10 Lower Thames Street, EC3R 6EN, London, Verenigd Koninkrijk
- 0330 390 22 89
- help@healthlottery.co.uk
- healthlottery.co.uk
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3,2
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2K reviews
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The Health Lottery
I have always enjoyed playing The Health Lottery due to the fact that it helps lots of charities and it's only £1 per line. Recently I was helped by a member of The Health Lottery team who quickly responded via email to my query and sorted out my issue promptly.
12 juni 2023
Review zonder uitnodiging
Antwoord van The Health Lottery
Thank you for the review Deborah, glad we could help! Thanks for playing. :)
Joke of a service
Joke of a service and app, signed up weeks ago, they take my DD but never enter me into any of the draws.
Looks like a scam to me.
Will be requesting chargeback through the bank.
12 juni 2023
Review zonder uitnodiging
Antwoord van The Health Lottery
Hi David,
We are very sorry you have had a poor experience with our app. We acknowledge that that our existing player journeys are not as intuitive as they should be, and this can lead to frustrations such as those you have experienced. To that end we are working with industry specialists to fully upgrade the appearance and functionality of our app, and we aim to launch this in the summer. The new app will provide clarity and simplicity for all users, making navigation much easier.
We have recently introduced additional direct debit collection days each month so that players signing up are entered into their chosen draws without delay. Please email us on help@healthlottery.co.uk or call us on 0330 390 22 89 (calls are charged at local rate plus your telephone provider's access charge) and we will investigate what has happened in this instance.
Thank you,
The Health Lottery
Not worth playing
Website awkward to navigate
Slow to refund money
Poor customer service
Don’t return calls
Cannot see complaints code only the same email address and phone numbers
1 juni 2023
Review zonder uitnodiging
Antwoord van The Health Lottery
Hi Rolph,
We’re sorry you are experiencing these issues. We acknowledge that that our existing player journeys are not as intuitive as they should be, and this can lead to frustrations such as those you have experienced. To that end we are working with industry specialists to fully upgrade the appearance and functionality of our website, and we aim to launch this in the summer. The new site will provide clarity and simplicity for all users, making navigation much easier.
Your winnings/refunds can take 3-5 working days to transfer to your bank account, which is out of our control. If this hasn't happened in that timeframe, please contact us again.
We’re sorry that you have had poor experience with our customer service – we always strive to be to as friendly and helpful as possible. We aim to respond to all types of enquiry within 3 working days.
Thank you,
The Health Lottery
The helpdesk is absolutely brilliant
The helpdesk is absolutely brilliant. I am an OAP and sometimes experience difficulties with technology. I have emailed the helpdesk on several occasions and each time my query/problem has been resolved promptly and efficiently. Today, I experienced a problem acquiring a bonus so I emailed the helpdesk and it was all sorted within 10 minutes.
27 mei 2023
Review zonder uitnodiging
Antwoord van The Health Lottery
Thank you for your review Linda! Glad to help :)
Law of averages
Law of averages, you should win at least once in 5-6 year's, when comparing wins to say the national/post code lottery's not a single win, I win a tenner every now and then with the other two (law of averages), although it is for good causes I'm not expecting vast sums of monies, but when searching for past jackpot winners with the health lottery just to see if anyone has actually won it and no information is forthcoming, it makes me think this is a total scam? That's why I cancelled my account last year and now give the money to a worthy charity, although I don't win I feel like I'm not being scammed. The health lottery needs to be more transparent and honest as it doesn't portray the organisation it is supposed to represent.
23 mei 2023
Review zonder uitnodiging
Antwoord van The Health Lottery
Hi Allan,
As with all society lotteries, The Health Lottery is heavily regulated by the Gambling Commission. Our lottery draw is a game of chance, requiring no skill and there is no way of affecting the outcome. As detailed on our home page, the odds of winning a prize (including a free ticket) is 1 in 6 and the odds of winning the jackpot is 1 in 2.1m. The latter is 21 times more likely than winning the jackpot with the National Lottery (currently 1 in 45m). There are more than 20,000 winners every week – 18 million since launch, winning in excess of £165m. We encourage every jackpot winner to share their story but most wish to remain anonymous. Those that do agree to publicity can be seen here: https://www.healthlottery.co.uk/winners/
Thank you,
The Health Lottery
My issue is with their freebies (?)
My issue is with their freebies (?) - a new one this week, twas my birthday so received e-mail with the code BDAY2022, 'already added to your account, no need do anything' - they said! I played - added an extra line to my usual for this bonus, to the final ' confirm' page hit ' add bonus' - nothing there! Went backwards to the' play' page, tried adding BDAY2022 - ' invalid code'!! - So that's the ' one freebie', the others? - these PLAY10 etc, you add them, they're not valid for the day you add them, and they only remain valid for couple of days- they are enticement to play on more days than you usually do
13 mei 2023
Review zonder uitnodiging
Antwoord van The Health Lottery
Hi Roger,
Apologies for this confusion. The correct code that you will need to apply is BDAY2023. The bonus will then be valid for 30 days. We are amending our creatives accordingly.
Thank you,
The Health Lottery
good advice…
it was good to be given advice to avoid making a mistake again in a way i could understand and relate to
9 mei 2023
Review zonder uitnodiging
Antwoord van The Health Lottery
Glad we could help Peter! Thanks for playing :)
One of the worst lotteries
One of the worst lotteries. Their app is the worst. I wouldn’t recommend this to anyone, just a wast of money.
30 april 2023
Review zonder uitnodiging
Antwoord van The Health Lottery
Hi Dishal,
We are very sorry you have had a poor experience with our app. We acknowledge that that our existing player journeys are not as intuitive as they should be, and this can lead to frustrations such as those you have experienced.
To that end we are working with industry specialists to fully upgrade the appearance and functionality of our app, and we aim to launch this in the summer. The new app will provide clarity and simplicity for all users, making navigation much easier.
Please be assured that we value your feedback as much as we value the support you have given to local communities through your play.
The Health Lottery
I finally had a reply back from the…
I finally had a reply back from the Health Lottery. I really don’t understand what they are on about. I Won a free ticket! I played the Free Ticket but you took Money out of my Bank. I Still have the Free Ticket on my account. I need the Money Refunded and you can keep the Free Ticket. I want my account closed.
17 april 2023
Review zonder uitnodiging
Antwoord van The Health Lottery
Hi Paul,
We are sorry you have been left frustrated by this issue. For your reference, free tickets that are won are held in a sperate area of your online wallet. When you wish to purchase a lottery entry, the by default the payment will be deducted from your deposited balance, unless you select the option to proceed using your free tickets (bonus credit). If this matter has still not been resolved, please contact our customer service again using the subject line 'Paul - Trustpilot' and they will respond to you as soon as possible. I've asked them to keep an eye out for your email.
The Health Lottery
EVERY TIME I GO ON THERE SITE TO PLAY…
EVERY TIME I GO ON THERE SITE TO PLAY THEY SET UP A DIRECT DEBIT IT BEEN CANCELED ONCE NOW THEY DONE IT AGAIN AND THE TAKEN 20 MORE POUNDS OUT OF MY ACCOUNT NOTHING SHORT OF A SCAM DONT USE
14 april 2023
Review zonder uitnodiging
Antwoord van The Health Lottery
Hi Robert,
When purchasing a ticket on our website, please make sure you uncheck ‘play continuously’. The website is currently being redesigned and this issue is being addressed. Please contact customer service and you will be issued a refund. We are sorry for any inconvenience caused.
The Health Lottery
Increasing amounts out of direct-debits!
My wife noticed that the Health Lottery were taking more and more money out of our account; so I phoned the number shown on their site. All that I got, was that I had somehow approved more and more direct-debit amounts. It appears that it is a case of 'inertia-selling'; not opting-out of repeat debits. If you do not select 1 entry, it assumes that you are selecting 'continuous debits'! Be very very careful!
11 april 2023
Review zonder uitnodiging
Antwoord van The Health Lottery
Hi Edward,
If you have set up a direct debit in error, you are entitled to claim a refund. Could you kindly email help@healthlottery.co.uk with the subject line 'Edward - Trustpilot' and someone will get back to you as soon as possible. I've asked someone to keep an eye out for your email.
Thank you,
The Health Lottery
Sneaky, rubbish customer support and appalling website. What's to like?
Created account and the first thing they do is they try to force you to setup a regular direct debit. I just clicked off this, but some people might be fooled by it. Instead, I attempted to add my card details and add some funds. This was approved by my bank, but the website callback returned an error and then a blank screen. The funds were not taken from my bank.
I contacted their customer support to ask about the error who, in quite a patronising tone, told me that I needed to get approval from my bank for payments, despite me clearly explaining to them that my payment was approved and the issue was their janky payment process. I still have not received a satisfactory explanation.
This brings me to the other issue. As someone who has worked with software for decades, I have never seen such a poor quality website for a nationally recognised company. Considering they are taking money from customers, it does not instil confidence and clearly there are things broken with it.
I've taken the failure to accept my payment as a sign my money is better off staying in my bank account, but I'm surely not the first person to come to that conclusion and I hope the HL board recognise they've lost revenue because their website and payment process is so ugly, unreliable and unpleasant to use.
28 maart 2023
Review zonder uitnodiging
Antwoord van The Health Lottery
Hi Nick,
We are very sorry you have had a poor experience with our website. We acknowledge that that our existing player journeys are not as intuitive as they should be, and this can lead to frustrations such as those you have experienced.
To that end we are working with industry specialists to fully upgrade the appearance and functionality of our website, and we aim to launch this in the summer. The new site will provide clarity and simplicity for all users, making navigation much easier.
Please be assured that we value your feedback as much as we value the support you have given to local communities through your play.
Thank you,
The Health Lottery
The Health Lottery
The health lottery..I've put in the wrong bonus on a few times and had to go to the help centre. They have been great every time and can't thank them enough for there patience ☺️ thank you
20 maart 2023
Review zonder uitnodiging
Antwoord van The Health Lottery
Glad we could help Callum :) Thanks for playing with us.
Terrible website
Terrible website. I registered to play the lottery, which they took out of my bank, all well and good, but I added £10 to my funds to play the lottery also the scratch cards. I click on the scratch card I want to play, but nothing happens, tried multiple scratch cards, none of them open up to play. I also tried to play the lottery with my online balance, but it takes it from my bank NOT my balance. I will just use up the money in my balance on the quick wins then unsubscribe. Never again.
13 maart 2023
Review zonder uitnodiging
Antwoord van The Health Lottery
Hi there,
Could you please email help@healthlottery.co.uk with the subject line 'A Wright - Trustpilot' and someone will help you as soon as possible. I've asked them to be on the lookout for your email. Please provide details on what browser you're using while playing the scratchcards. Regarding the deductions from your bank account, you may have set up a direct debit in error - our customer service will help you resolve this and award any refunds you feel you're entitled to.
Thank you,
The Health Lottery
Confusing. Avoid.
Confusing website. Bonuses that are hard to access. Default of direct debit payment which created a stream of money out of my bank account. Avoid.
The reply HL have given here is different from what I was told when I phoned to complain to Nikki, i.e. no refund available. Also HL sent me an email explaining how their system works, saying "We are sorry if you feel out that this was not transparent enough." It seemed sarcastic in tone.
I am apparently not the only person caught by HL Direct Debits. I've played other lotteries without any problems. I won't be dealing with the Health Lottery again
6 maart 2023
Review zonder uitnodiging
Antwoord van The Health Lottery
Hi Pam,
If you have set up a direct debit in error, you are entitled to claim a refund. Could you kindly email help@healthlottery.co.uk with the subject line 'Pam - Trustpilot' and someone will get back to you as soon as possible. I've asked someone to keep an eye out for your email. They can also help you award any bonuses to your account.
Thank you,
The Health Lottery
First time Iv tried the health lottery…
First time Iv tried the health lottery NEVER AGAIN I added £10 into my account and for some reason it took £20 !!! Then I noticed that you can't find anyway to withdraw funds so I played with the £20 and then checking my emails I saw that somehow I had set up a monthly direct debit of £42 to £48 which I definitely never wanted Iv emailed them but no reply as yet but will contact my bank and cancel the direct debit I DON'T NEED THE HASSLE it's a terrible misleading confusing web site and should be closed down
4 maart 2023
Review zonder uitnodiging
Antwoord van The Health Lottery
Hi Richard,
If you have set up a direct debit in error, you are entitled to claim a refund. Also, your online account allows you to withdraw deposited funds to your registered payment card at any time. Please email help@healthlottery.co.uk with the subject line ‘Richard – Trustpilot’ and outline the issues you have experienced. An agent will be in touch as soon as possible to help address your concerns. I’ve asked them to keep a lookout for your email.
Our customer service team receive a high volume of emails and will respond to them as soon as they can.
Thank you,
The Health Lottery
Very Efficient
I made a mistake in filling out the entry form and failed to get the expected Bonus to my account. I Emailed The Health Lottery and they sent me a code to enter into my account and the Bonus was restored.
25 februari 2023
Review zonder uitnodiging
Antwoord van The Health Lottery
Glad we could help John! :) Thanks for playing with us.
Direct debit charged without my persmisson.
I have opened a account and played a few times with no luck. Just noticed that my account had been charged £24 direct debit which I never set up. Basically they charged without my permission. No one replies to email. Will take it further if no answer.
Avoid!!! Otherwise your bank will be charged.
15 februari 2023
Review zonder uitnodiging
Antwoord van The Health Lottery
Hi Pat,
We’re sorry you’re experiencing this problem. If you email help@healthlottery.co.uk with the subject line 'Pat - Trustpilot', our contact centre will be able to get in touch and explain how to cancel. They can also help if you believe you are entitled to a refund. Someone will be on the lookout for your email.
Thank you,
The Health Lottery
Maybe don't pay pointless celebrities…
Maybe don't pay pointless celebrities and use that money on people's health if that's what your about
10 februari 2023
Review zonder uitnodiging
Antwoord van The Health Lottery
Hi Ricky,
We don't pay celebrities to endorse our work. If you can be more specific, we can provide a more comprehensive response.
Many thanks,
The Health Lottery
One of the worst websites I have ever…
One of the worst websites I have ever used. You feel conned immediately which is not great. It doesn't tell you that when you add funds, it is actually some kind of standing order that is continual. The introductory THANKS offer doesn't work either. Please do not bother with this lottery.
6 februari 2023
Review zonder uitnodiging
Antwoord van The Health Lottery
Hi Jo,
We’re sorry you are experiencing this problem. If you have accidently set up a Direct Debit, or a code you’re entitled to isn’t working, please email help@healthlottery.co.uk with the subject line ‘Jo – Trustpilot’ and someone will help you as soon as possible. I’ve asked them to keep an eye out for your email.
Thank you,
The Health Lottery
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