They do not provide refunds but store credit only. Additionally - they auto ship so orders cannot be changed even 5 seconds after placing order. Customer support is email only and they have no pre p... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Honestly impressed overall. Better and faster than amazon and other sites i've shopped on. I placed my order at 10AM on Monday, I got a notification at 2PM that my order was in transit with tracki... Toon meer
After placing an order last night I wanted to upgrade from 2 day shipping to 1 day shipping. Sent an email saying I would be calling in the morning to make the changes. Wyatt from customer servi... Toon meer
Bedrijf heeft geantwoord
Awful customer service. I emailed and called within one hour of placing my order and they act like there is nothing they can do. Avoid this merchant. There are so many other options don’t waste your t... Toon meer
Bedrijfsgegevens
- Sex toy-winkel
- ook in
- Sexshop
Informatie afkomstig van verschillende externe bronnen
Add Some Heat To Your Love Life With Sex Toys From HealthyAndActive.com. Our Adult Toys Are Pleasure Packed And Are Quality And Affordable For You!
Contactgegevens
Verenigde Staten
- healthyandactive.com
2,9
Gemiddeld
66 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 28% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I like that they shipped in plain…
I like that they shipped in plain packaging. I was nervous ordering items like this. But everything was discreet and exactly what I ordered.
28 augustus 2024
Review zonder uitnodiging
Antwoord van Healthy & Active
We're thrilled to hear you loved the discreet packaging and that everything was exactly what you ordered! We get it—ordering these kinds of items can feel a bit nerve-wracking, but we’re here to make it as smooth and private as possible. If you ever need anything else, you know where to find us!
Thanks for your awesome review!
This site is Unbeatable hands down
Love the selection and the prices unbeatable product's are as described no questions
18 juli 2024
Review zonder uitnodiging
Antwoord van Healthy & Active
🔥 We’re thrilled you’re loving our unbeatable prices and spot-on descriptions! 😉 It’s all about bringing you the best and making sure you get exactly what you’re craving. Thanks for the awesome feedback—keep the fun coming!
Purchased metal Penis Pump and let’s…
Purchased metal Penis Pump and let’s just say… it has increased Size and Girth. Strong Stamina and Endurance keeps Everything Very Exciting and Healthy
12 juni 2024
Review zonder uitnodiging
Antwoord van Healthy & Active
Thank you for taking the time to share your experience with our metal penis pump. We're thrilled to hear that it has exceeded your expectations in terms of increasing size, girth, stamina, and endurance.
We're all about keeping things exciting and healthy, and it's fantastic to know our product is contributing to that for you. If you have any further feedback or need assistance with anything else, please don't hesitate to reach out.
Keep enjoying the excitement!
Purchased metal Penis Pump and let’s…
Purchased metal Penis Pump and let’s just say… it has increased Size and Girth. Strong Stamina and Endurance keeps Everything Very Exciting and Healthy! My Wife Loves it has multiple uses for it also. I Highly Recommend those that have Issues. Pump it and Increase the Adventures!
22 mei 2024
Review zonder uitnodiging
Antwoord van Healthy & Active
Thank you so much for your enthusiastic review! We're thrilled to hear that our product has made such a positive impact on your life. It's fantastic to know that it's enhancing both your excitement and health, and that your wife is finding creative uses for it as well! Your high recommendation means a lot to us. Here’s to more adventurous and thrilling experiences—pump it up and enjoy! 🚀
I was not satisfied with the product…
I was not satisfied with the product and they are giving hell to return it.
13 maart 2024
Review zonder uitnodiging
Antwoord van Healthy & Active
Thank you for your feedback. We're sorry to hear that you were not satisfied with the product and experienced difficulties with the return process. We have issued the necessary return instructions to resolve this matter.
If you need further assistance or clarification, please do not hesitate to contact our customer service team at 844-778-4738 or via email. We are here to help and ensure your satisfaction.
I really enjoying my toy very…
I really enjoying my toy very pleasurable.
22 februari 2024
Review zonder uitnodiging
Antwoord van Healthy & Active
We're thrilled to hear that you're enjoying your toy and finding it pleasurable! Your satisfaction is our top priority, and we're delighted to have played a part in bringing you moments of joy and pleasure.
If there's anything else we can do to enhance your experience or if you have any questions, don't hesitate to reach out. We're here to ensure your enjoyment continues for many more pleasurable moments to come!
I’m going to start this review off by…
I’m going to start this review off by saying a male friend introduced me to the company and to this amazing toy very pleasurable, easy to understand, and very enjoyable, along or with a friend thank you once again for your prompt service and I will be ordering more and more. Thank you.
4 maart 2024
Review zonder uitnodiging
Antwoord van Healthy & Active
Thank you for sharing your delightful experience with us! We're thrilled to hear that our product brought you such pleasure and enjoyment. It's fantastic to know that you found it easy to understand and that it's been a hit whether flying solo or with a friend – versatility at its finest!
We greatly appreciate your kind words about our prompt service, and we're ecstatic to have earned your trust and loyalty. Rest assured, we'll be here whenever you're ready to embark on another adventure of joy and satisfaction. Until then, happy exploring!
HNA for your KINKY needs!!
I was introduced to this platform by a former kinky colleague of mine! I purchased some goodies however ended up victim to a faulty item! Healthy and Active’s customer service was EXCELLENT!! When I first contacted them about the item, they were so quick and sincere. I was sent a new item within 4 days without having to send back the faulty one. Overall they’re items are super!! I have not dealt with any other issues!
1 november 2023
Review zonder uitnodiging
Antwoord van Healthy & Active
Well, aren't you lucky to have such a kinky friend leading you to our little corner of paradise! We're thrilled to hear that despite a slight hiccup with a faulty item, you found our customer service to be on point!
We believe in fixing issues faster than you can say "safe word," so we're glad we could get that replacement to you in record time. No need to send back the dud – we trust you'll give it a proper burial (or maybe a creative repurposing... we don't judge!).
Thanks a bunch for the shoutout on our items – we like to think they're as super as your former colleague's tips! 😏 Here's to many more spicy adventures together with Healthy and Active. If you ever need anything, just give us a shout – we'll be here, keeping things hot and active!
My Favorite Site!!
I placed an order for a last minute Valentine's day gift and didn't double check the address before submitting my order. I called first thing the next morning and spoke to Sophia. She was able to get the address fixed and my order arrived sooner than I expected!! Truly saved the day!
Healthy and Active is now my go to and I'm a customer for life!
9 februari 2024
Review zonder uitnodiging
Antwoord van Healthy & Active
Hey SM, woohoo! 🎉 Thanks a bunch for the stellar review! Making sure our customers have a blast is what gets us jumping out of bed each morning, and your feedback just fuels our excitement even more. Big high-fives for choosing us! 🙌
Very good Experience
Very good Experience
I surprised my wife and ordered several items including the cordless Magic Wand. These items arrived in a timely manner and were all well made quality products. Based on my experience, I would recommend Healthy and Active to anyone looking for quality products.
26 februari 2024
Review zonder uitnodiging
Antwoord van Healthy & Active
Hey Pat! 🌟 Thanks a bunch for the awesome review! Your feedback totally brightened our day! It means the world to us that you took the time to share your experience with Healthy & Active. Here's to many more good times ahead! 🎉
Ordered on Feb 6
Ordered on Feb 6, parcel still not delivered today Feb 21. Very disapointing!
21 februari 2024
Review zonder uitnodiging
Antwoord van Healthy & Active
Hi Martin, thank you for your feedback! We understand how frustrating it is when your order does not arrive in the time-frame expected. There are many factors that may result in a delayed delivery which are outside of our control. However, we do not want our customers to feel like they are at a loss, which is why we offer the store credit option when orders are delayed.
Please contact customer service at info@healthyandactive.com for assistance with your order.
Watch out for the penis pumps!!…
I called in Monday 2/5 before 1pm and auto system said you were closed. I followed prompts to go to online orders and was on hold for 40 minutes even though system kept saying there were zero callers ahead of me.
Totally unacceptable system!!
Today they wanted to charge me a 20% restocking fee for a penis pump which almost tore my penis off at the lowest setting and didn’t release right away. Per my insistence they finally waived the restocking fee and I thought they should have provided pre paid shipping but they wouldn’t
I still like this company and most of their products and I will place another order once I get my store credit!!!
5 februari 2024
Review zonder uitnodiging
Antwoord van Healthy & Active
Hi Daniel, thank you for your feedback! We are sorry to hear about the issues you encountered and we will be sure to look into this. Your store credit should be available for immediate use, just email your order and we will get it processed ASAP! We can be reached at info@healthyandactive.com.
Great American sextoy company with a good customer service
I had originally ordered and paid for a product from Healthy & Active's online catalogue through Amazon UK.
I was surprised when the product came with an attached importtax since I had thought that the UK was inside the EU tarrif barrier. So I decided to at first return the product since I found the income tax not ok.
A friendly representative at DHL reminded me that the U.K. left the EU two years ago which I somewhat remembered but there was no reminder about it when making a purchase on the Amazon UK website.
Well, now I know it is that way each time I order through them.
To get the product returned, and the amount paid refunded took several days of communication with first DHL next Healthy & Active. Finally, I was able to get both the product back to the U.S., and my money refunded.
I appreciate the fast and reliable customer service at Healthy and Active. You are far away in the United States, and I am all the way over here. But your kind and sincere customercare has been heartwarming.
I give you 5 stars here on Trustpilot.com. I will be back soon to order directly from you which makes it much easier to remember that there always is an incometax attached on orders from the USA.
12 januari 2024
Review zonder uitnodiging
Antwoord van Healthy & Active
Hi Flemming, thank you for the wonderful review! We are sorry to hear about the import tax issues you had and understand how frustrating that must have been. We look forward to assisting you again in the future and appreciate your business!
Been buying from them for years
Been buying from them for years, always a great experience. Good prices, tons of products, and have always received my orders.
2 januari 2024
Review zonder uitnodiging
Antwoord van Healthy & Active
Hi Nick, thank you for the nice review! We are happy to hear you had a great experience. We appreciate your continued business!
Not a pleasant experience
I bought a package and soon realized it was an online fraud and I lost my money!
their customer service is tribble!
Don't waste your money!
‐-------------
Their reply is correct.
I bought on Dec 09 and received on Dec 29.
Lots of emails and follow-ups.
I thought I lost both package and my money but after a month, finally I received it.
Wasn't a pleasant experience at all.
2 december 2023
Review zonder uitnodiging
Antwoord van Healthy & Active
Hi Ebrahim, thank you for your review. We looked into the shipping of your order and see you received your order on December 29th. We also located an email from you indicating your package was received. If this information is incorrect, please contact customer service so we can further assist you.
Not a trustworthy company
Not a trustworthy company. They charge you for quicker shipping and then don't ship it quick. When you want a refund for the expensive shipping they tell you to read their FAQ's about shipping. No refund. I won't purchase again from a company I can't trust.
27 september 2023
Review zonder uitnodiging
Antwoord van Healthy & Active
Hi Rick, thank you for your review! We looked into your shipping and show your order was delivered on the 2nd business day in transit, which is on-time for the shipping method you selected. When orders are delivered on-time, refunds are not issued. If there is some discrepancy with the delivery date provided by USPS, please contact customer service so we can look further into this for you.
Satisfied…
Items are great quality and just as described. Packaging is discrete. Very satisfied customer!
2 juli 2023
Review zonder uitnodiging
Antwoord van Healthy & Active
Hi T&R, thank you for the great review! Our customer’s privacy & satisfaction is a top priority, and your review reaffirms the hard work we put in every day. We appreciate your business!
lots of choices and discretion.
13 juni 2023
Review zonder uitnodiging
Antwoord van Healthy & Active
Hi Jon, thank you for the great review! Our customers privacy is paramount and we take every step we can to ensure it. we appreciate your review and look forward to your continued business!
Extremely Satisfied Customer!
I never get tired of buying at Healthy & Active! The variety and quality of the products are unsurpassed (and I have made many purchases!), I have yet to find something I didn’t like. Products are shipped without any delays and well packaged. Keep up the great work!
26 juni 2023
Review zonder uitnodiging
Antwoord van Healthy & Active
Hi Reid, thank you for the awesome review! Our customer’s experience is a top priority and your review reaffirms the hard work we put in every day. We appreciate your business!
SCAM
SCAM - There is no way to cancel online. The page does not exist.
11 juni 2023
Review zonder uitnodiging
Antwoord van Healthy & Active
Hi Kim, thank you for your feedback! We are sorry to hear you were unable to find the link regarding order cancelations. Once an order has been placed, it usually cannot be canceled or updated. Due to the streamlined nature of our processing, orders are sent immediately to shipping and we are usually unable to retrieve individual packages due to the high volume of orders.
In attempt to cancel or update your order, please send your request immediately after placing your order to us at info@healthyandactive.com.
If a cancellation can be honored, store credit for the cancellation will be issued.
For you convenience, I have provided the link here: https://www.healthyandactive.com/pages/frequently-asked-questions
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.