Love my Heartbox Scotland. Love that you have choices to customize your box or to do add ons. My daughter & I have been splitting the contents of our monthly gift box. But I made sure we both got a '... Toon meer
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Always enjoy having the option to add to my Heartbox if I want. The items offered have always been first class and quality.
The products are great I look forward to receiving them every month it’s fun getting things from other countries
I’ve ordered add-ons before, especially the Julia Childs pieces. I did not receive the autumn add-ons I ordered, and last year I never received an add on necklace. And another time, when they offere... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whether you are a Scot who has wound up on sunnier shores or just a fan of Scottish culture and talent who wants to discover more of our nation’s finest gifts, our beautiful premium products will bring Scotland to YOU. Every month, we will deliver a Heartbox packed with a wide selection of high-quality gifts encapsulating Scotland’s proud heritage. You’ll be surprised and delighted by our selections, which will bring little pieces of Scotland to you, wherever you are – and for a while at least, bring your heart back home. A Scottish subscription box where you choose how regularly you would like to pay. LITTLE PIECES OF SCOTLAND TO YOUR DOOR - WHEREVER YOU ARE.
Contactgegevens
151 Broad Street, G40 2QR, Glasgow, Verenigd Koninkrijk
- 01415564353
- support@heartboxscotland.com
- heartboxscotland.com
4,7
Uitstekend
545 reviews
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The February Heartbox Scotland was…
The February Heartbox Scotland was awesome! 💜I loved the necklace!
13 februari 2024
Antwoord van Heartboxscotland
Thanks so much Marie, this really makes our day! We loved the necklace too so beautiful and with so much history behind it!
Thanks for being part of our clan.
Lachlan
The Heartbox Scotland Team 🏴
I have emailed customer twice regarding…
I have emailed customer twice regarding my December box, that I dont think I had received. Still have not heard back nor received the box.
11 januari 2024
Antwoord van Heartboxscotland
Hi Margaret
I can see we emailed you back on the 15th of January and haven't heard back from you since. I will have one of the team reach out in case you missed the mail 🏴💙
It's a pleasure to subscribe to your…
It's a pleasure to subscribe to your service. I'm always excited to open the box. My family gather's around to view the contents. I've been a customer for a several years now. Blessings to you and thank you for the wee box of all things Scottish. I hope others will subscribe to your site.
11 januari 2024
Antwoord van Heartboxscotland
Thanks so much for sharing your Heartbox experience Terri. We love that you share your box contents with our family.
Thanks for being part of our clan.
Lachlan
The Heartbox Scotland Team 🏴
I loved all of the items in the Robert…
I loved all of the items in the Robert Burns themed box this month. They helped make my Burns Night Dinner complete! Once again Heartbox Scotland knocked it out of the park!
11 januari 2024
Antwoord van Heartboxscotland
Thanks so much Elizabeth sounds like a great Burns Night, we are so pleased to have been of assistance.
Thanks for being part of our clan.
Slàinte Mhaith
Lachlan
The Heartbox Scotland Team 🏴
Christmas every month!
Enjoyed every box… very nice variety… always packaged well….a joy to receive!
10 januari 2024
I ordered an add on to my monthly…
I ordered an add on to my monthly subscription box. It was a perfect addition.
5 december 2023
Excellent Service
Shipping is very prompt. The quality of the products is excellent. It is nice to see they are supporting businesses in Scotland with items made in Scotland. I would recommend everyone try a Heartbox subscription to see for themselves.
5 december 2023
As much as I loved the wallet in the…
As much as I loved the wallet in the box, I purchased 3 months for my husband. This box was not gender neutral enough.
5 december 2023
How to make Christmas more than just “merry!”
I tried but five stars would not respond.everyone enjoyed a Scottish gift. Particularly happy was my sister upon receiving the coin purse and the matching purse ( I don’t know its correct title).
24 december 2023
Antwoord van Heartboxscotland
Thanks Richard, lovely to hear how much all of the family enjoyed their gifts! Have a wonderful start to 2024. Thanks for being a loyal Heartboxer.
The Heartbox Team 🏴💙
I had purchased a one year subscription…
I had purchased a one year subscription to Heartbox. It was auto renewed without my permission. I tried to cancel on your site and it would not allow me to. I contacted Heartbox only to be told to go onto the link and cancel. I did not want to continue my subscription. So far, I have been charged over $50 USD for 1 month beyond my request to cancel and am about to receive another. Miscommunication and a lack of customer service, in addition to inexpensive trinkets from Scotland. I would save money purchasing Scottish items of my choice from Amazon.
5 december 2023
Antwoord van Heartboxscotland
Hi Linda, all of our plans automatically renew unless you choose to cancel them. This is on the subscription page. When you enter your payment details the date of your next payment along with the cost of the next payment and then reconfirmed again on your confirmation email.
The great thing about Heartbox is you are in complete control of cancelling and restarting your plan (you don't need to contact us to cancel your plan). You simply log into your Heartbox account, select your subscription and hit the button to cancel). This gives full control to our subscribers of being able to leave and rejoin at one click of a button. It also gives you the opportunity to give us feedback on any areas we can improve on if you wish to.
You can cancel you plan at any time, (including straight after you purchase your plan) if you would not like any renewal to be processed. This information is also shown in our FAQS on the website here: https://www.heartboxscotland.com/faqs/
I can see you contacted us after you plan renewed, and after our December boxes shipped. We are passionate about sending your authentic items from the very best makers and businesses from all over Scotland specially curated right here in Glasgow. With each box we try to showcase a different aspect of Scottish culture for you to know and love. I'm really sorry if you feel we missed the mark.
The team are always on hand to help if you have any problems in cancelling, we really do pride ourselves on our level of customer service so we are disappointed to hear you feel differently. I can't see any communication from you that you were having difficulty in cancel. I will however have the team reach out to you again today to see if we can be of any further assistance and how you feel we could have improved your experience.
The Heartbox Team 🏴💙
Heartboxs Amazing…
I love Heartboxs there is always beautiful, quality, treasured products included. I love receiving my boxes just makes me want to go back home.
10 november 2023
A wee piece of Scotland in a box
Since visiting Scotland in August I am having a hard time letting go. What a wonderful feeling to get a wee piece of Scotland delivered to me once a month. I look so forward to receiving my parcel and always take a breath when opening so I can say I breathed some good Scottish air. The items are well thought out and I am so glad to have found this subscription. Money well spent!
10 november 2023
I received 3 boxes of the December…
I received 3 boxes of the December Christmas items. I only ordered 1. I was expecting a box with the items that were missing from October, which I emailed the company about.
10 november 2023
Antwoord van Heartboxscotland
Hi Denise
I am glad to hear that your Christmas box has arrived in plenty of time. Your missing items which you ordered from our Bestsellers Boutique are on the way in a separate box and should be with you soon, I will have one of the team reach out to you with the tracking details of the missing items and your extra boxes.
The Heartbox Team 🏴💙
Absolutely wonderful!
Absolutely the most wonderful monthly surprise!!! It was like Christmas every month.
Their Scottish items were great. They helped me find my Scottish ancestors by encouraging me to seek out my Scottish connections. It has been so wonderful to feel the love with every delivery.
I have even begun learning Gaelic!
You will love HeartBox!
10 november 2023
Antwoord van Heartboxscotland
Thanks for the lovely feedback Linda, it's wonderful to be able to help you feel more connected to your Scottish roots.
Wishing you and your family a very Scottish Christmas.
The Heartbox Team 🏴💙
I love my thanksgiving box
I love my thanksgiving box. I’m hoping more boxes will be available in the future without a subscription.
4 november 2023
Antwoord van Heartboxscotland
Hi Lori
We will periodically continue with our single purchase boxes outwith our regular subscription plan to our Heartbox subsribers.
This allows us to offer our subscribers a wee bit extra (if they wish|), that may not appeal to everyone. I am so pleased to hear you loved your Thanksgiving box!
Wishing you and your family a lovely Christmas.
The Heartbox Team 🏴💙
Antwoord van Heartboxscotland
Thanks for taking the time to feedback Donna, it really does make our day.
The Heartbox Team 🏴💙
My box still hasn't arrived and has…
My box still hasn't arrived and has bern in transit for weeks
16 oktober 2023
Antwoord van Heartboxscotland
Hi Laura
We have had a wee look at your tracking details, your box was shipped on the 2nd of October and delivered on the 10th of October, our average international delivery time is 2 weeks. You can delivery is fully tracked all the way from Scotland to your doorstep.
We will have one of the team reach out to you to you to support.
Lachlan
The Heartbox Team 🏴
I look forward to each monthly box to arrive
I recently purchased an add on to my Heartbox. I was so pleased with my Harris Tweed gloves. I also appreciate the thought that goes into the selection of each item in each monthly box. I look forward to each monthly box to arrive.
16 oktober 2023
Antwoord van Heartboxscotland
Thanks for the lovely feedback, we try to showcase something different each and every month so you can experience something new with Heartbox each month.
We love you being part of our Heartbox Clan.
The Heartbox Team 🏴💙
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