Hearts Valley Reviews 132

I recently purchased the pomegranate necklace, and I couldn’t be happier with it. The craftsmanship is beautiful, and the stones catch the light in a way that truly resembles glistening pomegranate seeds. It’s elegant, yet versatile, perfect for both everyday wear and special occasions. On top of that, Hearts and Valley were incredibly helpful and responsive when answering my questions, which made the whole experience even better.

Really gutted, brought a beautiful pomegranate bracelet and a letter necklace, bracelet broke after first wear and necklace has tarnished within a fortnight, despite taking it off when washing, so disappointing as the jewellery is beautiful but is Shein quality, not worth the money.

My necklace is just a miracle, I love it.

I ordered the ring watches in the gold and silver. Beautiful pieces of jewelry! Got so many compliments! However, the gold one stopped working after a week. I emailed ❤️ valley and in a day or two got my response that they would replace the item for free. I call that awesome customer service! I will definitely order from ❤️ valley again. 😊 Thank you!

My wife was very pleased with the Love Letter Necklace purchased on Hearts Valley. It arrived relatively quickly and was exactly what I was expecting.

I would definitely recommend them to anyone looking to purchase. The Free Shipping was also a plus.

I ordered both the silver and gold ring watches. They are beautiful, classy and stylish!! I enjoy having both options for whatever jewelry accessories I may need to match an occasion. I had a minor concern and Rachel promptly responded & took care of it SAME DAY!! Unbelievable Service!! She is the BEST!! Thank you so much!! 👏👏👏

The customer service has been amazing. I did had a fault twice with the moonshine ring but love it so contacted them today the head fell off… the first one was slightly askew.. each time they have responded straight away and sent a replacement. Yes it takes forever to come internationally by post… but the people have been a delight to deal with!

Ring watch arrived exactly on time and the interaction I had with Rachel in customer services was 10/10

Super quick and super reliable and the quality is as described

Great customer service. Great delivery time. BEAUTIFUL MEDITATION NECKLACE!! Will be ordering the matching ring!
I was concerned about the tracking and after reaching out they immediately responded and followed-up with each communication. When the medication necklace arrived (within a week of ordering) I was pleasantly surprised that it was indeed more beautiful in person than I had expected!!

Very pleasant to deal with. Great design and quality product. Great communication

I bought a ring. It took a long time to arrive. I tried to take good care of it and always took it off when I washed my hands. After a while, it started to change colour and became hard to spin. It only lasted about a month. Then the gem inside fell out, so I threw it away. It was pretty, though.

Hearts Valley Support has been fantastic to deal with when my daughter’s watch ring got broken. The watch ring was her favourite Christmas present this year and she loves how stylish it is! I appreciate how great they were to help and how prompt the were to respond to my email. I will definitely purchase further items from Hearts Valley and highly recommend them to others! Keep up the great service- it separates you from all the others!

DO NOT order from this company. I ordered a gift for my partner on Jan 19th for their early Feb birthday. I had received targeted ads from the company, and what they had looked perfect for her. They assured 2-4 day shipping. I never received any tracking info.
They sent no further updates until I reached out. I have received 12 spam promotion emails from Hearts Valley, and they still have not sent any tracking information. They told me the item I ordered was actually out of stock through an automated reply 10 days after I ordered. (Also, they have never said publicly it was out of stock, and I received more ads for the same item throughout this period). After complaining, they said they would be receiving more and providing shipping information within a few days, which still has not been done. Overall, this is a complete scam. Do not order from Hearts Valley -- buy from a legitimate source.

After the item never arrived I received excellent after-sales service which far exceeded my expectations. Item received and more. Will definitely buy from here again.

This was the first time I did business with Hearts Valley and I could not be more pleased. I purchased several pieces of jewelry and a hand bag as gifts for family for Xmas. Everyone was extremely pleased. Candidly everything looked much more expensive then what I paid; they offer great value. From the time I ordered what I purchased everything arrived within the time frame as listed. Lastly one of the recipients is allergic to the metals in the jewelry so I needed to do a return. I wrote them and they could not have been more pleasant in working out a return. Valentines Day is less than a month away and I already have picked my selection.

I placed an order for one of their necklaces and all seemed to be fine. I allowed 2-3 weeks considering it was international delivery but then I started to get concerned, especially when I clicked on the tracking information and it told me nothing was available. At this point I emailed the company, hoping for some clarification but my email was ignored. Now I’m out of pocket with nothing to show for it and nothing else to do. Really terrible customer service, all things considering.

I ordered a pair of earrings and they were lovely. Unfortunately I had an issue with them. I contacted the company and they were great. Their customer service is fantastic. - 10 out of 10. Thank you.

I ordered some bracelets from these guys for me and my now ex-girlfriend, she broke up with me shortly after I ordered these before I was able to gift them to her. Hearts Valley Jewelry was very helpful and understanding. They have 10/10 customer service and will be purchasing from them again in the future.

I purchased a christmas gift for my wife. An issue arose thate required I contact the customer service department. Their professional response and handling of my issue couldn't have gone better. I would not hesitate to do business with them again in the future .

I heard nothing about my order long after the delivery date given at the time of order. Emailed for more information and told the necklace is out of stock?? Website says ‘I’m stock and ready to ship’ and no one bothered to reach out to say it was out of stock at any point after I ordered??? They’re still selling these knowing there is no stock?!!! I’d avoid purchasing you could be waiting months for your jewellery