Heavensentandco Reviews 17

I thought it was good quality but the white text on the DANCE tee turned yellow after one wash..I followed the washing instructions

The stickers I ordered arrived pretty quickly after I bought them. I mean, they're apparently based not far from me. I ordered only one pack of stickers, and they very kindly gave me 2! And some free stickers on top of that! Also, their customer service responds very promptly and politely. I have had bad customer service experiences with even bigger brands, mind you, so that was nice for a small brand. One time I emailed Whitefox customer service and never heard back, and they're a pretty big company... yeah. I appreciate how I didn't have to wait in a queue like Grubhub customer service. U mean to tell me that they can afford to get big celebrities for commercials, but you have to wait in line for customer service? They can't hire more customer service people? TLDR: Heavensent is great

great customer service, but this just isnt worth the money. ordered a hoodie back in october, it arrived within the shipping date but there was a misprint- oh well, mistakes happen, right? i request a refund/a new hoodie and im dealt with amazingly by staff in good time! the next hoodie sent has the same misprint! not to mention thin, uncomfortable material! it is NOT worth the money, these hoodies feel like they were made in sweatshops for £5, yet i spent >£70 on it??
i was sent another hoodie and it was fine, just super disappointing quality.

I received the order but it cost me all my money. People from the Netherlands be aware!! I had extra shipping fees because this brand is from America. I already had extra shipping costs like €20 and still had to pay €30 afterwards…

My affliction bag has had pulled threads and loose studs and I have never used it more than like 20 times, and I'm being grateful. Probably used it less times than that. Too scared to use it again with winter approaching. Love the smaller businesses but get a bit of a touchy vibe based on how they seem to take criticism and suggestions poorly. I still want to purchase from them but I'm really really cautious and gonna keep to more familiar brands 🙃. Too expensive to risk and I'm broke and have to save and be disappointed. Blessings 🙏🏻.

Ordered a necklace, which was said to be delivered on the 22nd of october. It was not, and i checked with all my neighbours as well. I contacted them and they havent responded to my email for a week now. Be careful!!! This is really disappointing as it was supposed fo be a gift for my friend.

My Affliction Bag is literally the most complimented bag I own. Need you guys to restock in the other colors plz 3

Been waiting four months and counting. Same as other reviews my order could not be processed by customs due to an error in the electronic customs declaration, which contained insufficient data. Made wait for the package to return so they can reship.... for months now. Please spend your money elsewhere, at a properly run business that cares about their reputation. No matter what excuses you pull out about couriers being at fault, if someone pays for an order that order should be delivered within a reasonable time frame, simple as. Will never be ordering again

their jewelry LOOKS cute af but it comes undone soooo easily. for my bday was given “chained bangles” and “mini dream girl hoop earrings”. wore the bangles out for the first time today and i kid you not within 10 minutes of leaving the house one of the bangles was off my arm. the hoop closing thing is also flimsy, ive itched my ear a couple times and its fallen out of my ear twice now. i can deal with the earrings whatever but im so so sad about the bangle. it says on the website that they give repairs but how am i meant to repair something that’s fallen off my arm and i wont ever find again lmfao…. super sad cos LOOKS cute and i’m sure it’s tarnish free but i think making sure the jewelry can actually stay on is one of the most important things :c

I get allll my jewelry from here, I can wear it in the shower with no issue, I basically never take it off lol love u guys :3 <3 amazing quality!!!!!

Bought the money print hoodie for Gf. It was cool but not the best quality.. For the price U get what u pay for I guess.

never again. i’ve ordered from this brand before and i loved the brand so my mom ordered me some hoodies as a birthday gift , she ordered them february 1st it’s now august 26th and the package is nowhere to be found, wasn’t even offered a refund or even store credit to purchase other items the owner just stopped replying and said she couldn’t do anything abt it $170 down the drain for nothing. never ordering from here again which sucked bc this was my favorite small brand basically got scammed , the items i ordered came back in stock and she didn’t even reach out to get it possibly reshipped ruined my birthday basically and lost money so thank you.

My daughter loves this shop!!! She found it through TikTok. It’s very goth like I wore 20 years ago lol!! We share some of the items we get from here, we are never disappointed!

I got scammed by these people and they never responded to my emails

Never received package. I reached out to them, was basically told it was not their problem call the post office. Not customer service friendly. I ordered my package October 29, 2024 to make sure I received before Christmas. Was told it was delivered January 28, 2025. Never received package. I will never order from this website again! Dealing with post office,that is another story. Each are blaming the other. What a headache!

Ordered at the end of November. Randomly received the sweatshirt mid January. Ridiculous

never receive item and never received a reply response regarding item