I wish they still made C2 wheels. There are a lot of older bikes being ridden that need them. I needed a SRAM freehub for a set of wheels, they said they don't support older wheels. Otherwise, m... Toon meer
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Lees wat reviewers zeggen
HED wheels are the best and I've used mine with various updates for the past 15 years in all my triathlons. Aero and totally stable in any wind strength. And HED customer support has been so welcomi... Toon meer
HED has been my wheel brand of choice for more than 20 years because they are always quietly leading the industry (e.g., wider rims, toroidal profiles, cross wind stability,…). I just bought the l... Toon meer
Bedrijf heeft geantwoord
My HED front wheel broke a spoke for no good reason and I was stranded on my bike in a remote location for 4 hours on a cold December day. HED charged me to repair my wheel and I have been distrustfu... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The leader in carbon wheel technology. A family owned and USA-based company creating the best bike wheels. Adapting for each terrain, for each rider – is a process we don’t take lightly. From design to production, we address every aspect of bike wheel performance, from aerodynamics to weight and stability. Our expertise. Your advantage. Unlock next-level speed with HED wheels.
Contactgegevens
1735 Terrace Drive, 55113, Roseville, Verenigde Staten
- 888-246-3639
- news@hedcycling.com
- hedcycling.com
4,0
Goed
40 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Quick and impressive repair service
I needed a HED product repaired that was damaged in an accident. They were accommodating and really efficient in getting the repair done quickly and did an amazing job.
31 mei 2024
Antwoord van Hed Cycling Products
Hi Rick,
Thank you for taking the time to leave this review. We are glad we could help get your wheel repaired quickly and back on the road. We appreciate your support and are happy to hear the experience met your expectations.
Best regards,
HED Cycling Team
I'm happy with the product but would be…
I'm happy with the product but would be nicer if we could receive a compatible tubeless valve and center lock ring with the new wheels
31 mei 2024
Antwoord van Hed Cycling Products
Hi Yan,
Thank you for the review and for sharing your feedback. We are glad to hear you are happy with the wheels. We appreciate the suggestion regarding including tubeless valves and center lock rings.
Best regards,
HED Cycling Team
Great customer service and support
Great customer service and support
Always happy to support local businesses
31 mei 2024
Antwoord van Hed Cycling Products
Hi Eric,
Thank you for the great review. We are glad to hear you had a positive experience with our customer service and support.
Best regards,
HED Cycling Team
Super happy with my new wheel set!
Put 40 miles in on my first ride with the new wheelset and they performed perfect. I always wanted deep section wheels for my tri bike, I saw Lionel Sanders with hed. Wheels on all his bikes and saved up for these. Great value, well built, American made, you can’t beat it. Awesome customer service as well.
Thanks Hed. !
30 mei 2024
Antwoord van Hed Cycling Products
Hi Dominic,
Thank you for the awesome review. We are glad your first ride on the new wheelset went great and that the deep section wheels delivered the experience you were looking for.
Best regards,
HED Cycling Team
Great repair service.
I sent a set of wheels in to get refurbished after some rim damage, and what I got back was effectively a brand new set of wheels.
21 mei 2024
Antwoord van Hed Cycling Products
Hi Carl,
Thank you for the great review. We are glad we could refurbish your wheels and return them in like-new condition. We appreciate your support and trust in our repair service.
Best regards,
HED Cycling Team
Antwoord van Hed Cycling Products
Hi Dean, thanks for the review. Happy to hear we could help with your questions. Appreciate your support.
I had ordered a Shimano hub , whereas I have received SRAM hub . This is poor service , I need immediate resolution.
the delivery had wrong product , poor service
20 mei 2024
Antwoord van Hed Cycling Products
Hi,
Thank you for sharing your feedback. We are sorry to hear that you received the wrong freehub and that this caused frustration. That is not the experience we want for our customers, and we appreciate you bringing this to our attention.
If there is anything we can help with, please feel free to call us at (888) 246-3639.
Best regards,
HED Cycling Team
Antwoord van Hed Cycling Products
Hi Rick,
Thank you for the review. We are glad you received your product quickly and that you are happy with it. We appreciate your support.
Best regards,
HED Cycling Team
Quick shipping and helpful chat
This wheel set (Emporia GA PRO) was a replacement for a wheel (Emporia GA Performance) I mangled after a minor crash. HED was super quick in shipping the wheel set and answering a question I had about cassette spacer usage.
24 mei 2024
Antwoord van Hed Cycling Products
Hi Richard,
Thank you for the great review. We are glad we could get your replacement wheelset shipped quickly and help answer your cassette spacer question. Happy to hear the Emporia GA PRO is working well for you. We appreciate your support.
Best regards,
HED Cycling Team
Shipping was on time
Shipping was on time. Packaged securely. Although in the plastic bag I am missing one nut for the tubeless set up, no big deal I was able to source at my LBS. I would like to recognize Chad for helping me in my order (Jet RC4).
21 mei 2024
Antwoord van Hed Cycling Products
Hi Juan,
Thank you for the review. We are glad shipping was on time and the wheel arrived securely packaged. Also, thank you for recognizing Chad.
Best regards,
HED Cycling Team
HED Vanquish V62
HED has been my wheel brand of choice for more than 20 years because they are always quietly leading the industry (e.g., wider rims, toroidal profiles, cross wind stability,…).
I just bought the latest revision of the Vanquish line and couldn’t be happier. A well made, super fast wheelset that is very stable n the windy areas where I typically ride. The additional internal rim width makes it easy to run 25 to 30mm tires and bead hooks keep the tire safe and securely mounted.
22 mei 2024
Antwoord van Hed Cycling Products
Hi Michael,
Thank you for the incredible review and for riding HED for more than 20 years. We are proud to hear the latest Vanquish V62 continues to deliver the speed, stability, and tire compatibility you value. Your detailed feedback on rim width and crosswind stability means a lot to our team.
We truly appreciate your long-time support.
Best regards,
HED Cycling Team
Professional service!
17 mei 2024
Antwoord van Hed Cycling Products
Hi Ken,
Thank you for the review. We are glad you experienced professional service and we appreciate your support.
Best regards,
HED Cycling Team
The customer service
The customer service, Chad and Andrew were great and very patient in answering all of my questions. Thank you both!
16 mei 2024
Antwoord van Hed Cycling Products
Hi Ben,
Thank you for the great review. We are glad Chad and Andrew were able to answer your questions and provide patient support. We appreciate you taking the time to share your experience.
Best regards,
HED Cycling Team
Hed Jet 4 Black Rear Wheel came fast in…
Hed Jet 4 Black Rear Wheel came fast in a mint box. Why i ride HED wheels where ever possible and still resist disc brakes on a road bike. Especially when Blacks are so nice.
16 mei 2024
Antwoord van Hed Cycling Products
Hi Ryan, thanks for the review. Happy to hear your Jet 4 Black arrived fast.
Antwoord van Hed Cycling Products
Hi Paul,
Thank you for the review. We are glad to hear you had a good experience with quick service and fast shipping. We appreciate your support.
Best regards,
HED Cycling Team
Antwoord van Hed Cycling Products
Hi Kate,
Thank you for the review. We are glad the skewers worked well for your rim brake bike and appreciate your kind words about HED quality.
Best regards,
HED Cycling Team
Chad Myhre was exceptional
Chad Myhre was exceptional! He responded instantly and constantly kept me informed of what was happening. He answered every question I posed to him.
It was wonderful to deal with a customer service rep who is so knowledgeable of the cycling industry and is clearly an avid cyclist.
14 mei 2024
Antwoord van Hed Cycling Products
Hi David,
Thank you for the wonderful review. We are glad Chad provided clear, responsive support and kept you informed throughout the process. We appreciate you riding with HED.
Best regards,
HED Cycling Team
Terrible bike wheels
Terrible bike wheels. Terrible customer service.
30 januari 2024
Review zonder uitnodiging
Antwoord van Hed Cycling Products
Hi JAX Homeowner,
Thank you for sharing your feedback. We are sorry to hear this was your experience. This is not the standard we aim to deliver, and we appreciate you bringing it to our attention.
Best regards,
HED Cycling Team
Brilliant
Brilliant. Great wheelset, and helpful customer service. Wheels received quickly and well packaged.
9 januari 2023
Review zonder uitnodiging
Antwoord van Hed Cycling Products
Hi,
Thank you for the kind review and for riding HED. We are glad to hear you enjoyed the wheelset and had a good customer service experience. We appreciate your support.
Best regards,
HED Cycling Team
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