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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

5 ⭐ Both Gina and Anne were excellent and gave me options to try before going straight to selling me additional linings for the helmet , i certainly didn’t feel pressured into buying other it... Toon meer

Beoordeeld met 4 van de 5 sterren

Ordered a helmet and larger cheek pads in separate orders. Sent my measurements to someone at Hedon to verify, but it was still a bit big. So ordered the cheek pads. Both are amazing beautiful qua... Toon meer

Beoordeeld met 5 van de 5 sterren

Hedon produce beautiful helmets and have an attentive customer service team. I’ve bought 2 of their helmets and most recently used their option of thicker cheek pads for one full face Heroine Interste... Toon meer

Beoordeeld met 5 van de 5 sterren

Okay to start off I tend not to trust marketing in general. However most of the images and video footage seemed to be from their actual factory showing their construction and materials. Considering... Toon meer

Bedrijfsgegevens

  1. Motoraccessoirewinkel

Over Hedon

Geschreven door het bedrijf

Based in London, Hedon believes in the perfect fusion of two essential elements: style and safety. Our brand represents a harmonious blend of cutting-edge engineering and timeless design, redefining the way you experience the open road.

Helmets and accessories crafted with meticulous attention to detail and noble materials, Hedon helmets are more than just protective gear; they are a statement of individuality and a testament to uncompromising quality. Built to last, our helmets are born from a passion for motorcycling and a deep respect for riders' safety, offering you the best of both worlds.

Join us in embracing the spirit of freedom, adventure, and unparalleled craftsmanship. Hedon Helmets - Where Safety Meets Style, Where Tradition Meets Innovation. Ride with confidence, ride with Hedon. #thehighisreal


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

584 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 63% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 maand

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4,5

Alle reviews

(584)

183 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Parfait MALLE !!

Que dire, si ce n'est répéter la qualité du produit, du choix des matériaux, de la peinture pour cette série limitée MALLE, toujours et encore sont au rendez-vous. Se sera mon second casque en 3 ans, et je trouve sincèrement que vous faites toujours de mieux en mieux.....

28 juli 2025
Beoordeeld met 1 van de 5 sterren

Disappointed of Hampshire

Hi,

I thought that I would buy one of your helmets to see what they were like.

The first helmet I ordered turned out to be unavailable in the size you had advertised. After some correspondence I changed the order, with your agreement to a helmet in XXL. When the helmet arrived, you described it as XL, XXL. Odd.

When I looked at it, it looks like a small.

Anyway, it seems the time has run out and you have managed to unload what I presume is a surplus size on a customer who wanted one of your helmets.

I am considering my options.

Alan Marshall

22 juli 2025
Logo Hedon

Antwoord van Hedon

Dear Alan,

Thank you for taking the time to leave your feedback. We’re sorry to hear you feel disappointed, especially as we were in ongoing contact to try and make sure you received a helmet you would be happy with.

From our records, your original order was for a Hedonist Zinc in XL, which unfortunately was out of stock in that size. We explained that the largest size we offer in this model is XXL and also suggested other options. You initially considered the Made-To-Order version but later requested to switch to a different model, the Heroine x Bike Shed in XXL — which by then had sold out. We then provided you with the list of remaining XXL helmets in our Last Chance Sale, and you selected the Hedonist Signature Black XXL.

We updated your order accordingly and shipped it on 23rd July at no extra cost as a goodwill gesture. Upon receipt, you kindly acknowledged that our customer service was “fine” but said the helmet felt too small and that you would give it to your grandson. We immediately followed up asking where the fit felt tight and requesting your head measurement so we could recommend a better option or arrange a return/exchange within the 14-day return period.

On 28th July and again later, we sent reminders, and your last reply advised you were still “trying to find a tape measure” and hadn’t yet tried the helmet on. Unfortunately, we didn’t hear back after that, and the return period has since passed.

That said, even though we are now well beyond the return window, we would still be happy to make an exception on this occasion and arrange an exchange out of goodwill. If you’d like to take us up on this offer, please reply to our Customer Services email so we can help you find the right fit.

Kind regards,
The Hedon Team

Beoordeeld met 5 van de 5 sterren

Best helmet on the market

Best helmet on the market - this is my 2nd and either one exceeded my expectations. Pity though that we have to pay the extra taxes on the continent.

28 juli 2025
Beoordeeld met 5 van de 5 sterren

Really happy with my custom Hedon…

Really happy with my custom Hedon helmet. Communication throughout the process was clear and helpful. The design is clean, stylish, and well-made. You can tell a lot of care goes into the craftsmanship. It looks great and fits perfectly. Definitely worth it if you want something unique and high quality.

4 augustus 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great helmet and great service

Great helmet and great service. Was dubious about spending this sort of money on a helmet but I must say it’s worth it. I’ve owned all brands of helmets including Shoei and Arai and I must say this is hands down better.
I was worried about noise (Heroine Racer 2) but I needn’t have worried, by far the quietest helmet I’ve worn. Also, it’s a pleasure to wear, light, comfortable and in addition, it looks great.
I would highly recommend, if you’re considering one, stop and buy!!

23 juli 2025
Beoordeeld met 2 van de 5 sterren

Communications are poor.

Communication is the foundation of good business. I have a few products and have been trying to enquire about a bespoke helmet but unfortunately my enquiries have gone unanswered.

Such a shame. Product is fantastic. Customer service well below par.

1 juli 2025
Review zonder uitnodiging
Logo Hedon

Antwoord van Hedon

Dear DV,

Thank you for your feedback and for being a loyal Hedon customer.

We're genuinely sorry to hear about your experience trying to enquire about a bespoke helmet. Unfortunately, we’re only able to see initials on this review and do not have a full name to trace your communication. Based on the date you mentioned, it’s possible that your reply went to an old or previously closed ticket, which may not have reached our Customer Services team.

We aim to respond to all enquiries within 24 hours, often on the same day. To ensure we can assist you promptly, please send a fresh email to aftersales@hedon.com and our team will be happy to help you with your bespoke helmet enquiry.

Warm regards,
Hedon Customer Services

Beoordeeld met 1 van de 5 sterren

I am still awaiting a returns address…

I am still awaiting a returns address for my order. This company openly breaches distance selling law and cannot be trusted.

Please honour your legal requirements and supply the details required for my return.

29 juli 2025
Review zonder uitnodiging
Logo Hedon

Antwoord van Hedon

Dear Brian,

Thank you for sharing your feedback, though we’re sorry to hear you’re disappointed.

Your order was placed during our clearly advertised Sample Sale, which offers exclusive discounts on limited pieces that are marked non-refundable. This condition was stated both on the product page and in our return policy at the time of purchase.

We would like to clarify that your helmet was not faulty or misdescribed — it was exactly as shown and described, and sold in perfect working condition. As such, it does not fall under the scope of the UK Consumer Rights Act for mandatory refunds.

Despite this, we proactively offered you an exchange or a voucher out of goodwill, options that go beyond our stated policy, in an effort to resolve this to your satisfaction.

We value our customers greatly and always aim to provide transparent service. We're still happy to assist with an exchange or credit note should you wish to reconsider.

Kind regards,
Team Hedon

Beoordeeld met 5 van de 5 sterren

I received my Heroine Racer today and…

I received my Heroine Racer today and it’s a work of art. I took it out on the highway and couldn’t believe the comfort and lack of wind noise.

I was between sizes and Anne gave me helpful guidance and advised me to size up as the helmets tend to fit a little bit small. Communication was very timely throughout.

I’ve had Schuberth and Arai helmets before and they were very good but my new Hedon is easily the best helmet I’ve ever owned. Bonus: it makes you look cool in a retro way, not like a bubblehead/Gazoo.

22 juli 2025
Review zonder uitnodiging

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