5 ⭐ Both Gina and Anne were excellent and gave me options to try before going straight to selling me additional linings for the helmet , i certainly didn’t feel pressured into buying other it... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Ordered a helmet and larger cheek pads in separate orders. Sent my measurements to someone at Hedon to verify, but it was still a bit big. So ordered the cheek pads. Both are amazing beautiful qua... Toon meer
Hedon produce beautiful helmets and have an attentive customer service team. I’ve bought 2 of their helmets and most recently used their option of thicker cheek pads for one full face Heroine Interste... Toon meer
Okay to start off I tend not to trust marketing in general. However most of the images and video footage seemed to be from their actual factory showing their construction and materials. Considering... Toon meer
Bedrijfsgegevens
Over Hedon
Geschreven door het bedrijf
Based in London, Hedon believes in the perfect fusion of two essential elements: style and safety. Our brand represents a harmonious blend of cutting-edge engineering and timeless design, redefining the way you experience the open road.
Helmets and accessories crafted with meticulous attention to detail and noble materials, Hedon helmets are more than just protective gear; they are a statement of individuality and a testament to uncompromising quality. Built to last, our helmets are born from a passion for motorcycling and a deep respect for riders' safety, offering you the best of both worlds.
Join us in embracing the spirit of freedom, adventure, and unparalleled craftsmanship. Hedon Helmets - Where Safety Meets Style, Where Tradition Meets Innovation. Ride with confidence, ride with Hedon. #thehighisreal
Contactgegevens
Verenigd Koninkrijk
- 01895443074
- aftersales@hedon.com
- hedon.com
4,5
Uitstekend
584 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 63% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Hedon - the best there is!
Customer service is great!
Hedon products have no real competition - I own two helmets & gloves - simply stunning!
Also bought one helmet as a present to my frined.
#Hedon💪
23 april 2026
Buying Experience a bit frustrating
Helmet didn’t ship in a timely, efficient manner. Also ordered two visors and they wouldn’t combine the purchases into one shipment, resulting in double shipping charges.
23 april 2026
Antwoord van Hedon
Hi John,
Thank you for sharing your feedback, and please accept our sincere apologies for the frustration caused by the delayed shipment and the handling of your visor orders.
You were initially advised that the helmet would ship by the end of April, but the dispatch was delayed and you had to contact us repeatedly for updates. We recognise that the communication from our side should have been more proactive and that the changing timelines understandably added to your disappointment.
We also understand your frustration regarding the two visors. As they were placed under a separate order using a different promotional code, our team did not combine them with the helmet order. However, we appreciate that this resulted in an additional shipping charge, and we are sorry that we were unable to provide a more convenient solution at the time.
After receiving the helmet, you requested a larger size, and we can confirm that the exchange has since been completed. We hope the replacement helmet now provides the correct fit and that you are satisfied with it.
Should you have any remaining concerns or require further assistance, please email aftersales@hedon.com and address your message directly to Aaron. I will personally review your enquiry and ensure it receives the appropriate attention.
Kind regards,
Aaron
Customer Services Supervisor
The helmet is beautiful but as a note…
The helmet is beautiful but as a note for custom designs, you can’t really change anything after receiving the proofs. I was told changing the hardware from platinum to brass would mess up the paint and damage it. So the proof process is a formality and not actually part of the process. Once you hit submit it’s a done deal. Wish that were more transparent up front.
27 april 2026
Great product
Great product. Great packaging. Great service. So er there great. I have helmet, gloves and some spare visors.
The helmets are next level in every way and the gloves too.
21 april 2026
Hedon is the most polite and responsive…
Hedon is the most polite and responsive entity that I've had the honor of communicating with.
21 april 2026
Incredibly fast delivery from the UK to…
Incredibly fast delivery from the UK to the US with great communication every step of the way. This is my 4th Hedon helmet, and they never disappoint—beautiful craftsmanship, perfect fit, and premium feel. Worth every penny.
22 april 2026
Great Communication and Service
The communication leading up to the shipment was exceptionally thoughtful.
Even though I ordered from Japan, I never once felt anxious about whether the product would arrive.
I truly felt that this company understands and cares about its customers.
21 april 2026
These helmets are sublime
These helmets are sublime. if you want something that is crafted perfectly, comfortable and looks beautiful these are your people to go to
30 april 2026
Review zonder uitnodiging
Amazing helmet
Fantastic customer services, and wow what can I say I’ve lusted after a Hedon helmet for around 3 years now, it hasn’t disappeared, I wore it for the first time yesterday and wow so light and the wind noise compared to my Shoie Glamster was night and day, if your wanting one get one they are absolutely amazing
15 april 2026
Love the product
Love the product, great quality, and very good customer service. I had only one concern, but decided to let it go. When I first received the helmet, it seemed to me that it had been a return. There was a small ding on the right side, the leather, over and to the left of the left eye was slightly rubbed and discolored from the rest and much of the gel coat (?) seemed to be milky in certain light angles (like it had been re-polished. This was just me being picky, but it’s something I noticed. However, I won’t be returning it. It’s a great helmet. Thanks
13 april 2026
Reliable accommodating helpful company
Reliable accommodating helpful company
Highly recommended and best a high quality work of art helmet
7 april 2026
Excellent products and communication.
6 april 2026
Helmet design flaw handled very poorly.
For starters I would like to say that I love my XXL Hedonist Polvo Helmet. Issues started with the original order over two years ago. The buttons that hold the shield in place were two wide apart. This design flaw caused my Hedon bubble shield to fracture. I contacted Hedon. They said that they would send me a new helmet after I returned the old one. 6-7 months later they sent me the new helmet……it was actually my old helmet with the buttons moved on the outer shell. It clearly was not my old helmet and I had safety concerns with this kind of repair. They agreed to send me a brand new new helmet. 3-4 months later that is what they did. The helmet they sent me had the same design flaw as the first one. I sent that one back. And they sent me another helmet. It’s very hard to talk to a human overthere. All there contact numbers are hidden from the general public. I finally found a number and contacted them as another 6-7 months have passed. They were sending out emails however I never received them. Every email I sent them had my direct cell number. I don’t know why they did not call. The person was talking to was great. They shipped me a new helmet and they tossed in a face shield for free……. This whole ordeal took over two years to sort out. Again the helmet is beautiful. It’s the best helmet I own. It’s just too bad my file was handled the way it was.
25 maart 2026
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.