Customer service was great. Friendly & helpful email response. I ordered the Pincinox stainless steel lifetime clothes pegs. Strong, easy to use, looks great on the line and don't have to worry abo... Toon meer
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Lees wat reviewers zeggen
I'm very pleased to have found this absolute gem of a shop, which stocks well made goods essential for any household. In attempting to reduce plastic in daily use and purchase long-lived items, this... Toon meer
Writing after my fifth purchase – by now whenever I need some kind of home item I've started to automatically think, hmm, wonder if Heima has a (whatever)? An excellent source for home goods made to a... Toon meer
Package arrived promptly in a strong cardboard box, well padded and sealed and it was all from recycled materials. One of the few companies these days that seem to know how to pack an item correctly s... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Homeware and hardware store in York with a penchant for good design, eco-friendly and useful products.
Contactgegevens
34 Gillygate , YO31 7EQ, York, Verenigd Koninkrijk
- 01904624180
- shop@heima.uk
- heima.uk
4,9
Uitstekend
209 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great product and positive experience
Great product, customer services really helpful when answering a query. Arrived very fast, well packaged and well before projected date quoted.
An extremely positive experience. Would not hesitate recommending to others and will certainly shop here again in the future. Well done HEIMA
6 februari 2026
Great products and quick delivery
Great products, very pleased. Delivery was super quick and efficient and wouldn’t hesitate in buying again. Thanks
31 januari 2026
Lovely beeswax candle
2 februari 2026
Delivered promptly and pleased with the…
Delivered promptly and pleased with the quality of the products
1 februari 2026
I bought from Heima for the first time…
I bought from Heima for the first time - a simple product I've not seen elsewhere. Delivered quickly and as seen on the website.
30 januari 2026
Excellent products but please give more English instructions!
This was the second purchase, the first online after buying a product in a UK store. The products are superb quality, with great design and excellent workmanship, and my online order arrived promptly. The only reason I’m giving 4 stars not 5 is because the instructions that come with the products (tide clock and moon clock) have very few instructions in English, and when I went online to do the warranty registration the process was entirely in French. I did my best to translate, but I’ve no idea if it was done correctly…!
27 januari 2026
Great well made and attractive…
Great well made and attractive products. A small brush to replace one that has mysteriously disappeared from my flat and which I use for brushing keyboard and desktop, and a beautiful Japanese gardening trowel. Very good service - happy to recommend.
22 januari 2026
Review zonder uitnodiging
Good price and quick delivery.
5 januari 2026
Great product selection and fast…
Great product selection and fast delivery, with well packaged order.
5 januari 2026
Product exactly as described
Product exactly as described. Great, quick service. Would definitely use again.
4 januari 2026
Wonderful shop with very helpful staff
Wonderful shop with very helpful staff. An Aladdin's den of things to make your life easier 😀
3 januari 2026
Sub-par returns experience at Heima York
I asked to return a Japanese Hori Hori gardening tool which my wife found too ... combat knife-like. Ordered online, collected and returned in-store unused, original packaging intact the first day Heima re-opened after their Christmas to New Year break. Heima told me that as 'a Christmas return' they would offer a credit note (which says it can only be used in the York store and only by May 2026). This feels sub-par compared to other retailers who offer a full refund to the payment card. The more so because I bought from Heima to 'support local', and on the basis of their glowing customer service reviews.
Invited by Heima to review my purchase on their own website, I did, giving my experience 1*. No hurty words, just the facts and expressed disppointment. Barely a couple of hours later, it vanished from the Heima website. Draw your own conclusions.
My wife will endeavour to find something in the shop to spend our credit note on, before it expires in May 2026. Then we'll shop elsewhere.
3 januari 2026
Review zonder uitnodiging
Antwoord van HEIMA
Hi Mark,
Thanks for taking the time to leave such a detailed review, I’m saddened that this experience left you feeling disappointed.
About the tool itself:
Just to clarify, the item returned, the Niwaki Hori Hori, is not a combat item, but a well-established and widely used gardening tool. Often described as a soil knife or weeding knife, the hori hori originates from Japan and is used for digging, weeding, planting bulbs, cutting roots, and general garden work. It’s used by professional gardeners and home gardeners worldwide, and is our most popular garden tool because of its versatility and effectiveness.
Returns & the Christmas policy:
The hori hori was ordered on 2 December. Our standard online returns policy, which is linked at the bottom of every page on the website, allows 15 days to notify us of an unwanted item, followed by a further 15 days to return it for a full refund.
At the beginning of December we added Christmas Returns section to that policy, which clarifies that we do not offer extended refunds, but do allow items bought for Christmas to be returned for store credit if customers notify us by 7 January and return items by 21 January.
As we didn’t hear from you until early January, the return was already outside our standard policy, and the credit note issued was in line with our Christmas policy - already more generous than what our standard policy provides.
As a very small independent business, we simply can’t operate like large national retailers where Christmas gifts can be bought speculatively and returned weeks later for a full refund. Credit notes are valid for 6 months allow us to stay viable while still offering flexibility, and they’re valid for a long period for exactly that reason.
As stated above, our credit notes have always been valid for 6 months, so I was surprised to see yours valid until May. I have looked into this and found that when we had a new till system installed in summer it we didn’t update the credit note validity from the default on the new system (which was set to 120 days). Thanks for drawing this to our attention – I’ve updated this and I’ve also applied this to your own credit note, which gives you until 6th July. You were issued the credit note for the York shop because it was returned to store, but if you wish I can cancel that and issue another for use on our online shop - just send me an email to shop@heima.uk.
Reviews on our website:
I’d also like to clarify that your review was not removed by us. Our website’s product review system provided by Judge.me is intended for product reviews rather than service feedback, and any review rated two stars or below is automatically held in a pending state until we’ve had a chance to respond and check that it is relevant to the product. That’s a platform rule, not a decision made by us, and the review was not deleted.
Moving forward:
We understand that returns can be frustrating, particularly around Christmas, and while we always try to be fair and transparent, we also need to operate within policies that allow a very small independent business to remain sustainable.
- Maff, HEIMA
Excellent service
My purchase didn't actually work out as the item I received was faulty but this was where Heima showed their excellent customer care. They made the process of returning and refunding incredibly stress free.
10 december 2025
Review zonder uitnodiging
Good items
Good items. Kept me informed. Helpful when I rang up to add to my order. Would shop with them again.
26 november 2025
Had exactly what I wanted.
Had exactly what I wanted.
Quick service.
Arrived well packed.
Very pleased with my purchase
5 december 2025
Review zonder uitnodiging
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