HelloTech Reviews 86

If I could give zero stars I would. Worst experience ever. First appointment audio technician was 2 hours late. Then couldn’t finish job and had to come back next day. Then post install sound bars not installed properly. Waste of money and time sitting around waiting on appointment.

Second experience for general handyman appointment we are currently on third cancellation and yet no one from customer service seems to care. Just an email saying “appointment cancelled” please reschedule.

Cancelling membership and will not recommend to anyone.

Biggest issue: last-minute cancellations
Currently, it appears pros can wait until the exact appointment time to cancel. If you book a noon appointment and clear your schedule, they may still cancel at noon. That creates a frustrating customer experience.

Suggestion: Implement a minimum two-hour cancellation notice policy so customers aren’t blindsided at the last minute.

Second issue: support experience
Customer support has been unnecessarily difficult. I was asked for my name, email, phone number, and service address multiple times before reaching a live representative.

Suggestion: Retain the information customers already provide at the start of a support inquiry so they don’t need to repeat it several times.

Where HelloTech does well
In my experience, HelloTech is solid for straightforward tech-related services like smart doorbells, cameras, and alarm installations.

Where improvement is needed
Handyman-type work feels outside their core strength. My recommendation would be to focus on tech installs and leave general handyman services to platforms better built for that category.

HelloTech has potential, but reliability and support processes need meaningful improvement.

I have tried multiple times to delete membership in this company. Each time they offer me two free months. I say I don't want it. I fill out the form that says I dont want the membership - and they still change me. They do nothing but commit fraud.

This company’s service description is misleading. They advertise a service labeled “uninstall/install TV” for $100, which reasonably implies that they will remove the TV from one location and reinstall it in another.

However, when the technician arrived, he only unscrewed four bolts, placed the TV on the floor, and stated that installation was not included in the service. According to him, the service covers either uninstalling or installing — not both.

This is not what is communicated in the description and creates a false expectation for the customer. The wording clearly suggests a complete uninstall and reinstall service, not a partial task.

This experience was frustrating and a waste of time. The service description should be corrected to accurately reflect what is actually included, so other customers are not misled.

I hired HelloTech for Alexa home automation, but the technician they sent had never done this type of work before. He said the company didn’t inform him, and although he eventually found my detailed service request, he hadn’t reviewed it prior to the visit. It seems they assigned whoever was available without properly checking the job requirements.

Do not hire this company believe the bad reviews. The guy shows up doesn't know how to fix my printer calls xfinity. Leaves me on hold with xfinity. I am notified I was being charged. I called them and said you can't charge me he didn't fix my printer they say he showed up?

First experience I had to reschedule 2 x because the tech. 2nd time around I scheduled for 9 am - 1 pm and I don’t appreciate the tech changing my apt to 5 pm without my consent. When I called they told me they couldn’t even get a hold of the tech. It’s unprofessional and it’s bs honestly.

Christian arrived early- worked late. He was professional, determined and did a great job on what turned out to be a complicated furniture assembly that probably needed two people. Would 100% use him again!

I needed a Ring video camera/light unit repaired. The unit was mounted up high in tge rear of my house. The Hello Tech guy came first of all without a ladder to get to the camera, so aI had to use my own ladder for him. Next, he had absolutely no tools of any sort and the only thing he did was to try to reset the unit, which did not fix the problem. BFinally after a few tries to reset it, I told him to forget it and he left. He was totally inadequate to fix anything, yet alone, a complicated piece of equipment. Upon disputing t h e charge,it was found in Hellotecys favor, which I cannot understand. Be aware. Don't use them for anything.

HelloTech is a large tech compnay operating in all the metropolitan areas of the United States. Services can be slow but are generally considered satisfactory.

Horrible!!! I was charged for services that were not provided. Omir and Rose were rude!!!! Please beware of this company!!! They are committing fraud!!!!

THE WORST - DO NOT USE

They farm the work out to unqualified, third parties.

STAY AWAY

GoodbyeTech

They keep billing me long after I canceled. They refuse to stop billing me. I will have to cancel the credit card. That's the only way.

this company is truly disappointing , Phil T is honestly the worst tech ever not only did he not complete the install, but he offered to come back and do it on the side on a weekend ( of course never showed or answered his phone) some 7 or 8 months later I set up a wireless printer install appointment ,to which the (same installer) Phil T. cancelled at exactly the time he was to arrive.

Paid for TV installation with tv purchase at Walmart. Was eventually told by hello tech they couldn’t do the installation because they didn’t service our area. Why were we allowed to purchase the installation if they didn’t come to our area in the first place? We were told this after two appointments were scheduled and canceled. Makes no sense. Then the hello tech guy tells me it’s going to take 2 to 3 weeks to get my PayPal refund or 5 to 6 weeks to get a check in the mail for my refund. He hung up on me after I became frustrated. I ended up calling Walmart and had my refund the next day. Do not deal with these people!!!!

Appointment was made for next day so no long wait for service. Technician named Dan texted me that evening to confirm the exact time he would be there. Texted me when on his way. Arrived right on time. Was professional and knowledgeable. Did a few things above and beyond because both my husband and I had surgery and couldn't be of much help with anything. He even came back when we had a question we couldn't figure out how to do so he swung around our house after his last appointment and fixed for us. Would recommend at least in our area.

I contacted them, had to be on line, to install a TV. Canceled the appointment as I found a quicker service. Never thought of them again until receiving monthly membership charges. Did not ask for them. They canceled but declined to issue a full refund. Total bait and switch. Sleepy business practice.

I hired a tech for my aging father in florida to help navigating a new phone. I should have known from the first phone call that the language barrier was going to be an issue. They have an elaborate cancellation policy which also should have been a red flag. My tech canceled with less than an hour's notice and asked to reschedule, and I said I was not interested in rescheduling; I'd rather cancel. I was unimpressed by their English-speaking and writing skills, and equally unimpressed with customer service when I called for assistance after my tech canceled. It seems as though I was able to cancel online for free once the tech canceled my service but I noticed I have a pending charge on my credit card for the entire service fee amount (although they said they were only putting a partial hold on my card) so I took a screenshot of my canceled receipt in case I have to dispute it, which I anticipate I will have to do. The customer may always be right, but not here. Please do your research on reviews before booking this service, and do yourself a favor and skip it altogether. Disappointing for a service that seems to be entirely predatory for elderly folks who need help with technology.

First of all they lie about when they actually take your money. Secondly the tech didnt show the first day. When he did show up the next day, not one of our problems got solved. And lastly, they took the 108 dollars before the tech got out the driveway.

Real bad! I made four appointments with this company and waited for countless hours for them to show up only to have them cancel each appointment. I would only suggest using this incompetent company if you enjoy having your time wasted.