I wish I had read the reviews. If I could give zero stars I would too. I would advise to avoid this company. The order arrived, the goods were faulty and unwearable and the company offered a very sma... Toon meer
Bedrijf heeft geantwoord
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W listopadzie zamówiłam dwie kurtki, przyszły całkiem inne niż na zdjęciach, w dodatku materiał z jakiego zostały wykonane i krój to jakaś kpina. Rozmiar miał być S a wyglada L. Wysłałam dziesiątki ma... Toon meer
Ordered a few things after it kept popping up on my social networks. Everything looks good, but not so much to when you receive it and notice the quality is not even close. For the prices yo... Toon meer
Horrible scammers avoid this website at all costs. Sends items which look nothing like the pictures on website. Horrible cheap nasty clothing. Do not buy because you'll be getting something totally di... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Herbelladay is an online shopping platform that offers a wide range of products from beautifully printed dresses and tops to T-shirts and coats at the lowest prices. With years of experience in clothing design, we are committed to delivering the absolute best clothes to touch your skin. Our clothes can be so much more than what they seem; it's a new way to discover and express yourself. At herbelladay, we want to inspire you to transform your wardrobe and confidently show off who you really are at an affordable price. That's why we offer clothing for women, regardless of age or body type, because we believe our customers are beautiful and confident. Each item is carefully designed and printed by our passionate and skilled designers on state-of-the-art equipment to ensure your freedom experience. Every Herbelladay's product is hand-selected by our team of executives to ensure it's worthy of our customers, who deserve the best and only the best. We hope to expand our audience so that herbelladay can continue to inspire more people to express themselves through fashion.
Contactgegevens
Kowloon, Hong Kong
- support@herbelladay.com
- herbelladay.com
1,4
Zeer slecht
205 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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I wish I had read the reviews
I wish I had read the reviews. If I could give zero stars I would too.
I would advise to avoid this company. The order arrived, the goods were faulty and unwearable and the company offered a very small refund or pay a ridiculous amount to return. So now I am left very out of pocket.
27 februari 2026
Review zonder uitnodiging
Antwoord van Herbelladay
Dear Sally,
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We completely understand your frustration, and we want to assure you that we are not here to deceive our customers. Our goal is always to provide comfortable, high-quality clothing and excellent customer service.
We’re concerned to learn that the items you received were faulty and unwearable. This is not the standard we strive for, and we sincerely apologize for the inconvenience this has caused. Please rest assured that we will be addressing this issue with our suppliers and reinforcing our quality control procedures to prevent such mistakes in the future. Additionally, we are reviewing our after-sales service to ensure that our customers receive fair and supportive solutions when issues arise.
We’d really like the opportunity to make this right for you. Could you please reach out to our support team at "support@herbelladay.com”? We’ll do our best to find a fair resolution and ensure you’re taken care of.
Thank you again for bringing this to our attention. Your feedback helps us improve, and we hope to have the chance to restore your trust in us.
Best regards,
Customer Service Team
This is by far the worst company I have…
This is by far the worst company I have ever ordered from.
I received the wrong product, and instead of taking responsibility, they refused to issue a proper refund. On top of that, they had the audacity to tell me that if I want my refund, I must send the product back at my own expense, paying not only for the return but also losing the money I already paid for the item.
So let me get this straight:
They send the wrong product, they make the mistake, and the customer has to pay for it. Completely unacceptable.
This is terrible customer service, zero accountability, and a clear lack of respect for customers. The whole process feels dishonest and exhausting, as if they are deliberately trying to make refunds so difficult that you give up.
I strongly do NOT recommend this company to anyone.
Wrong items, no real refunds, and policies that punish the customer for the company’s own mistakes.
Avoid at all costs.
1 januari 2026
Review zonder uitnodiging
Antwoord van Herbelladay
Dear Customer,
We sincerely apologize for the frustrating experience you've had with your recent order. We would like to assure you that it is never our intention to mislead or disappoint any customer, and we truly regret the inconvenience this has caused. At Herbelladay, we are committed to offering comfortable, high-quality clothing and providing reliable customer service.
We take your feedback very seriously. Your case has been recorded, and we will address this matter with both our supplier and quality control team to improve our inspection process and prevent such issues from occurring again. We are also continuously working to enhance our after-sales support and return policies to serve our customers better.
Our customer service team will reach out to you shortly to resolve this matter personally. We kindly ask for another opportunity to make things right for you.
Thank you for bringing this to our attention.
Best regards,
Customer Service Team
Shipping after a month
Shipping after a month. No response from your side. No replies to messages. Problem with the return. The product is not the same as in the photos and the size is several sizes bigger.
30 december 2025
Review zonder uitnodiging
Antwoord van Herbelladay
Dear Customer,
We sincerely apologize for the frustration and disappointment you have experienced. We want to assure you that we are committed to providing comfortable, high-quality clothing and excellent customer service.
We take your feedback very seriously. Regarding the issue with the product not matching the photos and the incorrect size, we will address this with our suppliers and strengthen our quality control procedures to prevent such shipping errors in the future. We are also continuously working to improve our after-sales service to ensure better communication and support.
Concerning the delivery delay, we sincerely apologize for the inconvenience. To ensure quality, some of our more intricately designed items are made to order, which may take additional time. We will communicate with our suppliers to improve this process and also follow up with our shipping partners to track every order more closely, so that you can receive your package sooner.
To help resolve your situation, please contact our support team at "support@herbelladay.com". We are here to assist you and make things right.
Thank you for bringing this to our attention.
Best regards,
Customer Service Team
Horrible scammers avoid this website at…
Horrible scammers avoid this website at all costs. Sends items which look nothing like the pictures on website. Horrible cheap nasty clothing. Do not buy because you'll be getting something totally different to what you paid for.
23 december 2025
Review zonder uitnodiging
Antwoord van Herbelladay
Dear Customer,
We sincerely apologize for the frustration and disappointment you experienced. We want to assure you that we do not engage in any deceptive practices, and all products listed are genuine items from our store. We are committed to providing comfortable, quality clothing and excellent customer service.
We take your feedback very seriously. We will address this issue with our suppliers and strengthen our quality control process to prevent such shipping errors in the future. Additionally, we are continuously working to improve our after-sales service.
To help resolve your specific situation, please contact our support team at “support@herbelladay.com" We are dedicated to making things right for you.
Thank you for bringing this to our attention.
Best regards,
Customer Service Team
TERRIBLE DO NOT TRUST THIS WEBSITE
TERRIBLE DO NOT TRUST THIS WEBSITE, SCAM!!!!!!!!! I bought a coat of this company, the item I recieved was not what I ordered. Poor quality, too small I demand a refund. I have emailed the company, no response.
23 november 2025
Review zonder uitnodiging
Antwoord van Herbelladay
Dear Customer,
We sincerely apologize for the frustrating experience you've had with your recent order. We would like to assure you that it is never our intention to mislead or disappoint any customer, and we truly regret the inconvenience this has caused. Our commitment has always been to offer comfortable, high-quality clothing and reliable customer service.
We take your feedback very seriously and will address this matter with both our supplier and quality control team to prevent such issues from happening again. We are also continuously working to enhance our after-sales support.
Our customer service team will reach out to you again shortly to help resolve this. We kindly ask for another opportunity to make things right for you.
Thank you for bringing this to our attention.
Best regards,
Customer Service Team
DO NOT BUY FROM THIS WEBSITE I ordered a coat and after waiting…
I ordered a coat and after waiting weeks to get it they sent out a completely different coat. I emailed them and all they offered was a 10% refund. Do not buy from them.
17 november 2025
Review zonder uitnodiging
Antwoord van Herbelladay
Dear Customer,
We sincerely apologize for the frustrating experience you've had with your recent order. Please allow us to clarify that it has never been our intention to mislead or disappoint any customer, and we deeply regret the inconvenience this situation has caused. Our goal has always been to provide comfortable, high-quality clothing and excellent customer service.
We take your feedback seriously and will address this issue with our supplier and quality control team to prevent such shipping errors in the future. At the same time, we are constantly working to improve our after-sales support.
To resolve this promptly, please contact our customer service team directly at support@herbelladay.com. We will do our best to assist you and ensure you receive a proper solution.
Thank you for bringing this to our attention. We are committed to making things right for you.
Best regards,
Customer Service Team
0 stars if possible
0 stars if possible! I never received my order.This is a scam and it should be reported! They take peoples money and never send the what u ordered!
22 oktober 2025
Review zonder uitnodiging
Antwoord van Herbelladay
Dear Customer,
We sincerely apologize for the frustrating experience you've had with not receiving your order. Please allow us to clarify that it has never been our intention to mislead any customer, and we deeply regret any misunderstanding or inconvenience this situation has caused. We always strive to provide comfortable, high-quality clothing and excellent customer service.
We take your feedback seriously and will thoroughly investigate your order to understand what went wrong. To resolve this promptly, please contact our support team directly at support@herbelladay.com. We will prioritize your case and assist you in locating your order or processing a refund.
Thank you for bringing this to our attention. We are committed to making things right for you and continuously improving our service.
Best regards,
Customer Service Team
Assolutamente da evitare
Assolutamente da evitare
Mando le e-mail per il reso e non mi rispondono
Articolo completamente diverso dalla descrizione
10 november 2025
Review zonder uitnodiging
Antwoord van Herbelladay
Dear Customer,
We sincerely apologize for the frustrating experience you've had with your return request. Please allow us to clarify that it has never been our intention to mislead any customer. We always strive to provide comfortable, high-quality clothing and excellent customer service.
We take your feedback seriously and will thoroughly investigate this matter to improve our after-sales support. To resolve this promptly, please contact our support team directly at support@herbelladay.com. We will prioritize your case and assist you in processing the return and refund.
Thank you for bringing this to our attention. We are committed to making things right for you and continuously improving our service.
Best regards,
Customer Service Team
Please be aware .
Please be aware .. my item never got delivered . I got proof from the courier that they had sent it back to them . I filled in a form to say I had not received it also . I am now over 2 months in and they STILL won’t refund me !!! I email everyday asking for a refund ! Awful awful company ! Cowboys! They don’t even deserve a 1 star!
Please look elsewhere , don’t buy from these people .
3 november 2025
Review zonder uitnodiging
Antwoord van Herbelladay
Dear Customer,
We sincerely apologize for the significant inconvenience you have experienced with your order and the refund delay. This is certainly not the standard we wish to provide.
To resolve this promptly, please contact our support team directly at support@herbelladay.com. We will prioritize your case and work to find a solution for you.
Thank you for bringing this to our attention. We are committed to improving and helping you resolve this issue.
Best regards
Item took weeks to arrive then it was…
Item took weeks to arrive then it was not what I ordered .on asking for a refund they have offered me a 10%refund and a voucher. I have declined and asked for full refund. Waiting for a response. Item was also of extremely bad quality, lesson learnt !
29 oktober 2025
Review zonder uitnodiging
Antwoord van Herbelladay
Dear Customer,
We sincerely apologize for the inconvenience and frustration caused by the delayed delivery, incorrect item, and quality issues. We are truly sorry for the poor experience and truly appreciate your feedback.
To make things right, please contact our support team at support@herbelladay.com. We’re committed to resolving this for you and will do our best to provide a satisfactory solution.
Thank you for bringing this to our attention.
Best regards,
Customer Service Team
I only put 1 star as you have to put…
I only put 1 star as you have to put something....AVOID THIS COMPANY!!!! THEY SEND OUT COMPLETELY DIFFERENT ITEMS TO WHAT YOU ORDER!!! THEY SMELL LIKE THEY HAVE COME OUT OF A TOILET! IN 3 DAYS OF COMPLAINING AN ASKING FOR A REFUND I GET OFFERED 'CASH VOUCHERS' BUT TO SPEND WITH THEM! AND SMALL PERCENTAGE OF WHAT I PAID WHICH AS THE EMAILS CONTINUE ARE GOING DOWN!?. AS PER CONSUMER RIGHTS IF SOMETHING DOES NOT MEET WHAT YOU ORDERED/REQUIREMENTS YOU ARE ENTITLED TO A FULL REFUND....THIS COMPANY IS A SCAM!!!
23 oktober 2025
Review zonder uitnodiging
Antwoord van Herbelladay
Dear Customer,
We sincerely apologize for the significant disappointment and frustration caused by your recent experience. This is certainly not the standard we aim for.
We truly value your feedback and are committed to making things right. Please contact our support team directly at support@herbelladay.com so we can resolve this for you promptly, including arranging a proper compensation.
Thank you for bringing this to our attention. We are dedicated to improving and hope for the opportunity to address your concerns.
Best regards,
Customer Service Team
Avoid!!!!
This company sent me an item that looks nothing like the item advertised! i am well within my right to request a refund.
i have emailed them 8 times asking for returns details and everytime they come back to me offering 10% discount 15% discount 20% etc.
all i want is to return the dose and get my money back but now they are refusing to respond! this has been going on for nearly 2 weeks!!
20 oktober 2025
Review zonder uitnodiging
Antwoord van Herbelladay
Dear Customer,
We sincerely apologize for the frustrating experience you've had with your return request. We are truly sorry for the inconvenience and any miscommunication that occurred.
To help resolve this, please contact our support team directly at support@herbelladay.com. We will prioritize your case and assist you in processing the return and refund promptly.
Thank you for bringing this to our attention. We are committed to improving and will do our best to make things right for you.
RUBBISH
I received my product after 3 months of waiting. In those 3 months I kept asking for my money back to no avail. I now have an item that doesn't fit. There sizing is incorrect.
They suggested that I now give the product to someone else and they will give me 10% off my next order.
So how does that work. Im still out of pocket.
Customer services...disgraceful.
Im seeking legal advice now and I now don't care if it costs me more.
Something needs to be done about this company.
Why do you keep asking me to contact your support team. I do and you do nothing.
I've contacted Trading Standards. So watch out. Here ther come.
20 oktober 2025
Review zonder uitnodiging
Antwoord van Herbelladay
Dear Valued Customer,
We sincerely apologize for the significant delay and the frustration you've experienced. We are truly sorry that our service and the product sizing fell short of your expectations.
Your feedback is critical, and we are committed to making this right. Please contact our dedicated support team at support@herbelladay.com so we can find a proper resolution for you.
We are here to help and will do our best to resolve this to your satisfaction.
The Herbelladay Team
Would give no stars if possible
Would give no stars if possible. Awful quality of clothing and customer care. Send substandard clothing then refuse a refund. Do not touch this company. Poor poor poor
15 oktober 2025
Review zonder uitnodiging
Antwoord van Herbelladay
We sincerely apologize for the disappointing experience. Improving our products and service is our top priority. Please contact us at support@herbelladay.com so we can make it right and offer compensation. Your satisfaction is important to us, and we’re committed to resolving this for you.
TRUFFATORI CHE RUBANO LE FOTO DA ALTRI…
TRUFFATORI CHE RUBANO LE FOTO DA ALTRI SITI INTERNET ONESTI E POI MANDANO STRACCI FATE MOLTA ATTENZIONE SONO GIA STATI DENUNCIATI ALLA POLIZIA POSTALE
10 oktober 2025
Review zonder uitnodiging
Antwoord van Herbelladay
Dear customer,
We sincerely apologize for your negative experience. We are committed to improving our service.
Please contact our support team at support@herbelladay.com so we can offer you compensation and resolve this issue for you.
Thank you for bringing this to our attention.
SITO TRUFFA
SITO TRUFFA
ATENZIONE LEGGETE SEMPRE LE RECENSIONI PRIMA DI ACQUISTARE. SONO SITI FINTI. SUI SOCIAL ,VEDI SOLO I VIDEO RUBATI DA ONESTI COMMERCIANTI. MA SE SIETE COSI STUPIDE DA ORDINARE COMUNQUE, NON VI ARRIVA NULLA DI QUELLO CHE AVTE ORDINATO E FORSE VI MANDANO SOLO DEGLI STRACCI.
SCAM SITE
WARNING: ALWAYS READ THE REVIEWS BEFORE PURCHASING. THESE ARE FAKE SITES. ON SOCIAL MEDIA YOU SEE VIDEOS STOLEN FROM HONEST MERCHANTS. IF YOU'RE STUPID ENOUGH TO ORDER ANYWAY, YOU WILL NOT RECEIVE ANYTHING YOU ORDERED AND MAYBE THEY'LL JUST SEND YOU RAG.
AGGIORNAMENTO AL 14 OTTOBRE
CHE FALSI ....NON RIMBORSANO MAI, TROVANO SEMPRE SCUSE FINO A CHE LASCI PERDERE STREMATO DAL MAL DI FEGATO. SE PROVI A COMMENTARE NEGATIVAMENTE SUI SOCIAL , CANCELLANO IL COMMENTO
10 oktober 2025
Review zonder uitnodiging
Antwoord van Herbelladay
We are genuinely sorry to hear about your negative experience. Please accept our sincerest apologies that we did not meet your expectations.
We are committed to improving and would like to make things right. Kindly contact our support team at support@herbelladay.com so we can provide compensation and assist you further.
Thank you for bringing this to our attention.
Best regards
Antwoord van Herbelladay
We sincerely apologize for your disappointing experience. We are committed to improving and would like to make it right. Please contact us at support@herbelladay.com so we can assist you and offer compensation. Thank you for bringing this to our attention.
STAY AWAY
STAY AWAY. Iv been waiting well over a month for my order. I asked for a refund and to cancel my order as they told me it hadn’t reached their warehouse. They ignored my request and asked me to please wait for a few days. On further investigation of the site, photos and videos have been taken from a boutique in Liverpool. It’s a scam site.
30 september 2025
Review zonder uitnodiging
Antwoord van Herbelladay
Dear Valued Customer,
We are genuinely sorry to hear about your experience and deeply apologize for the significant delay and frustration you have encountered. We sincerely regret that we did not meet your expectations.
We take your feedback seriously and are committed to improving. Please allow us to make things right. Kindly contact our customer service team at support@herbelladay.com so we can assist you further and provide compensation for the inconvenience caused.
Thank you for bringing this to our attention. We are dedicated to resolving this for you.
Best regards
this company is awful ordered a top it…
this company is awful ordered a top it doesn’t fit which is fine not everything does but to state on the website about customer perfection and refunds to send me multiple emails back and forth offering me a 10% refund then 15% then 20% when i am entitled to a full refund is ridiculous if the top doesn’t fit i want to send it back and have my money back STAY AWAY FROM THIS WEBSITE NOTHING BUT A SCAM
15 september 2025
Review zonder uitnodiging
Antwoord van Herbelladay
Dear customer,
We sincerely apologize for the frustrating experience you've had with our return process. We truly regret not providing a satisfactory solution and for any confusion caused by the partial refund offers.
Please contact our customer service team directly at service@herbelladay.com, and we will immediately process your full refund upon return of the item. We are committed to resolving this for you.
Thank you for bringing this to our attention.
Arrived so quickly
The price and quality of the heart t-shirt are good. It arrived within 8 days. I thought it would take another month.
15 augustus 2025
Antwoord van Herbelladay
Thank you so much for your positive feedback! We're thrilled to hear that you love the price and quality of the heart t-shirt and that it arrived sooner than expected.
We’re always working to improve, and we’d like to offer you a token of appreciation—please contact our customer service at service@herbelladay.com to receive a compensation.
We’re here to help whenever you need!
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