Defective product, long shipping, neglectful customer service
Summary:
Everything went wrong about this order. If I could give them 0 stars, I would. I've just lodged a transaction dispute with my bank to help me get a refund from them because HeroCompression has decided to start ghosting me when I asked them for a refund for the faulty goods they sent me.
Full story:
I ordered 3x anime compression tops. They claim to deliver items within 5-8 business days for orders to Australia. It got to past day 8 and I saw that my order hadn't even shipped, so I looked for reviews of them online and found their score on here. Once I realised they were a fraud, I asked them to cancel my order (as it hadn't shipped) and refund me the amount. They responded and said they'd look into that, and lo and behold, the order shipped a few days after this, instead of being cancelled.
Once it arrived, 16 business days after order, I inspected the tops. Of the 3 tops I ordered, two were clearly faulty.
1. The Digimon top had its sleeves attached to the wrong side of the body! Not only that, but the colours on it were so different to what was on the website.
2. The Attack on Titan top also had a very different colour shade to what's advertised on their website AND it had the wrong pattern on it.
I wish I could attach images of them here to showcase just how bad they looked in person.
I emailed them after opening the package and requested a refund, explaining why. Their website says they support refunds for products that are defective, yet I've sent 5 emails in the span of 10 days and I have not heard from them once during this time.
Please save yourself the time and effort and go buy your clothes from somewhere else. There's a reason why this store is so cheap.





