hexgaming.com Reviews 8

TrustScore 2 uit 5

2,2

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Bedrijfsgegevens

Geschreven door het bedrijf

HexGaming, an offshoot of ExtremeRate Limited, brings 14+ years of gamepad customization experience to deliver innovative, prebuilt esports controllers for peak performance. Enhance your gaming with HexGaming’s tailored options: customize the front and back shells, thumbsticks, trigger mechanisms, ergonomic back buttons, and more for a pro-gaming experience. Unleash your creativity and design your own PS5, Xbox, or PS4 controller with HexGaming. Official website: https://www.hexgaming.com/


Contactgegevens

2,2

Slecht

TrustScore 2 uit 5

8 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen gegevens bekend over review-uitnodigingen

Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

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Beoordeeld met 1 van de 5 sterren

Pay to withdraw??

You expect me to pay 9.99 to withdraw cash?
I think this might be scam. Like all the unity games

16 juni 2026
Review zonder uitnodiging
Logo hexgaming.com

Antwoord van hexgaming.com

Hi,

Thank you for your message. We do not operate any online games, prize drawings, or cash withdrawal services. This sounds like a scam or phishing attempt from a third party, not related to our company.

We are a gaming controller manufacturer. Please contact the website or app you were using, and we also recommend reaching out to your bank or payment provider to report the charge.

Best regards.

Beoordeeld met 1 van de 5 sterren

SCAM AVOID or lose your money

If I could use minus figures, I would. Zero or less.
Fully scam. Avoid at all costs.
Any withdrawals are subject to 'processing fee' ($9.99)
Taxes ($14.99) etc. etc.
And the player receives ..... Yes ..... 0 ....

AVOID AVOID AVOID

14 juni 2026
Review zonder uitnodiging
Logo hexgaming.com

Antwoord van hexgaming.com

Hi,

Thank you for your message. We do not operate any online games, prize drawings, or cash withdrawal services. This sounds like a scam or phishing attempt from a third party, not related to our company.

We are a gaming controller manufacturer. Please contact the website or app you were using, and we also recommend reaching out to your bank or payment provider to report the charge.

Best regards.

Beoordeeld met 1 van de 5 sterren

I played your online game, paid for the processing fee and got scammed!

I played your online game, reached my withdrawal, had to pay 9.99 for some kind of processing fee to get my winnings. The money was taken out of my account but I've never received my winnings. I thought I enjoyed the game until I felt like I was just scammed. Times are to hard for this bullsugar.

13 april 2026
Review zonder uitnodiging
Logo hexgaming.com

Antwoord van hexgaming.com

Hi,

Thank you for your message. We do not sell any online games or offer prize/cash withdrawal services. It sounds like you may have encountered a scam or phishing attempt.

Please contact the seller or platform you were using directly, and we also recommend reaching out to your bank or payment provider to report the charge.

We are a gaming controller company and do not operate any online games or cash reward programs.

Best regards.

Beoordeeld met 1 van de 5 sterren

Avoid HexGaming at all costs.

Avoid HexGaming at all costs.
I spent nearly $200 on a custom Hex controller expecting premium performance — it didn’t even last two weeks. The LB button broke with normal use, and now the controller is practically unusable.

They advertise a "lifetime warranty", but it’s a lie. I’ve emailed them multiple times, sent messages through their site, even tried reaching out on socials — no response. Nothing.

This feels like a scam. They took my money, sent a defective product, and ghosted me. Now I’m stuck with a broken controller and no support, no way to return, no way to even talk to a real person.

I should’ve gone with the Razer Wolverine V3 Pro — it’s made by a real company with real customer service. Lesson learned.

If you're considering buying from HexGaming — don’t. Save yourself the headache and go with a trusted brand that actually honors warranties.

HexGaming = overpriced garbage with no support. You've been warned

1 oktober 2025
Review zonder uitnodiging
Logo hexgaming.com

Antwoord van hexgaming.com

Hi,

We're truly sorry to hear about your experience, and we appreciate you sharing your feedback openly.

We respond to all customer messages, and we're not sure if your emails reached us successfully. If they did, we would have replied. Could you please check your spam or junk folder in case our replies were filtered?

If you're still having issues, please reply here with your order number and email address used at checkout. We'd like to look into your case and find a solution for you.

We take all feedback seriously and want to make things right.

Best regards.

Beoordeeld met 1 van de 5 sterren

CRAP CONTROL

After just two months the joystick of my kids control started failing we put in contact your “customer services” and they send you videos for YOU fix your stuff . When suppose to send a ticket for take back and check what is wrong. Doesn’t want to respect warranty. PEACE OF CRAP LITERALLY.

27 mei 2025
Review zonder uitnodiging
Logo hexgaming.com

Antwoord van hexgaming.com

Hi,

Thank you for your feedback. We have reviewed our records and confirmed that your case was fully processed through our official support email. The video we requested is part of our standard troubleshooting process to help identify the issue before proceeding with any return or replacement.

We understand your frustration, and we appreciate your patience throughout the process. If there is any remaining concern, please feel free to reach out to us directly.

Best regards.

Beoordeeld met 1 van de 5 sterren

Terrible controller that has experienced stick drift and button failure for years

I purchased my controller two years ago on Amazon. I started experiencing glitchy controller movements from the start, but thought it was just bugs within the game. I finally decided to contact their support team after experiencing definitive stick drift and button failures.

They don't abide by their lifetime warranty claims... I contacted support and they asked me to record two very annoying videos: 1) Set up the controller on a computer to diagnose button/joystick input (luckily I have a computer and cable with the ability to do this). 2) Take a video of you playing the game with the controller.

Then they ask you to pay $95. What's the point of me even taking those videos if you're just looking to sell me an old controller??! "This fee covers the cost of parts, manual assembly, return shipping, and other resources involved in processing your replacement." That still doesn't cover shipping to the facility I assume, so I'd also have to pay for that.

I responded and told them that this was ridiculous. I could buy a new one almost at that price and have it within days. I could probably buy one second hand for a quarter of that. They offered a free controller and skin "upgrade" (because they no longer have basic white), which are all ugly. They offered a carrying case as a sign of "goodwill" - I DON'T CARRY MY CONSOLE AROUND WITH ME. And, if you do that math, this "repair" would only be worth 48.01...$95.00 selling price - $25.99 worthless case - $20.00 skin "upgrade" = $48.01

In sum - their warranty is not real. You have to pay to have a refurbished controller sent to you. $100+ to get a "new" controller? No thanks. Never again and save yourself the headache.

1 januari 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

First and replacement controller no good!

Got my first controller a month ago and the thumbsticks were out of whack so got a hold of customer service and they sent me a replacement and told me to keep the first one and when I got the replacement they didn't add the trigger stops on the L2 and R2 buttons like how they were on my first controller and on top of that the R2 button was out of whack pressing on it's own so once again I got a hold of customer service which takes forever for them to reply to you or they don't at all they just skim your messages!!. I don't know I mix feelings about this company it seems like a good cheap elite controller type of company but there customer service isn't good at all!!!. 🙄

15 augustus 2023
Review zonder uitnodiging
Logo hexgaming.com

Antwoord van hexgaming.com

Hello Friend,

Sorry for bringing you a bad shopping experience. Could you please
provide your order number or email your order number to our customer service service@hexgaming.com? Then we can help to solve this issue.

Look forward to your reply.
Best Regards
HexGaming

Beoordeeld met 5 van de 5 sterren

Hex gaming is next level gaming.

Hex gaming is next level gaming.
Great controller looks good,
Feels good, has texture on bottom of controller for grips. Short trigger pulls for “shooters”.
Easy mapping.! Just like the PlayStation controller with the extras. Very well done.

12 mei 2022
Review zonder uitnodiging
Logo hexgaming.com

Antwoord van hexgaming.com

Dear Friend,

Thank you so much for taking the time to leave us a glowing 5-star review! We are absolutely thrilled to hear about your positive experience with HexGaming.

If you have any questions, concerns, or anything else we can assist you with, please don't hesitate to reach out to service@hexgaming.com.

Once again, thank you for choosing HexGaming. We look forward to serving you again in the future and exceeding your expectations.

Best Regards
HexGaming

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