heyabby.com Reviews 759

Great experience

There is always something wrong.

It takes forever to get anything fixed and sent.

Its a box with lights.

All other functions do not work

Please dont waste your money

I wanted to find out if a part was available that needed replacement due to being broke , unfortunately I wasn't able to provide the requested image of said part but I thought the personal helping me and myself were in agreement to what I needed after describing the part and it's function , an order was made and I received the wrong item and it wasn't even close so communication / miss communication is the issue

I purchased this device in March last year for €800 and have started my first project just recently because I was abroad for a year. Unfortunately, the product falls significantly short of what is advertised on this page.

"All-in-one, easy to use" – Not quite. To actually control temperature and humidity, you need to purchase additional accessories that are not included and not mentioned in the listing.

"Monitors nutrient values, pH and water temperature" The device does not monitor pH or nutrient values in any way. This is one of the main reasons I bought it, and it simply does not deliver on this claim.

"Works almost silently" – This is the most blatant inaccuracy. The device is loud like an AC Unit. I would not describe it as suitable for a bedroom or living room as the listing implies.

Customer service makes it worse. When I raised these concerns, instead of addressing my complaint, their support team sent me a promotional email recommending that I purchase their separate Bluetooth pH meter. So to summarize: they advertise pH monitoring as a built-in feature, and when you complain that it doesn't work, they try to sell you the tool you apparently needed all along. That tells you everything.

I would strongly advise potential buyers to research carefully before purchasing, as the advertised features do not reflect the actual product experience.

I love my Hey Abby grow box. I have had several grows completed. My problem is the business just doesnt have an adequate supply chain. No nutrients. Filters finally came in and i was charged $19.50 for postage on a package that should have only cost a fraction of that. Really??? So anyway no-one can buy the nutrients packages from your company. You are always out of stock. We (not just me) have been waiting for freaking months ! get a better nutrient supply chain. I need to keep growing ! I cant afford to buy products from a dispensary I have to grow my own. I could use any system but i chose yours. Im wondering if i made a serious decision error??

Company has been out of nutrients for months.Cant get a straight answer as to when they'll be back in stock.

The product combined with the lack of customer service is a bad combination. I invested time and money into this product and it’s not what is advertised! Never Again!

Everything was great

Always love buying seeds from here. Super fast delivery

I give this company four stars because it definitely has a lot of effort that other companies that are more successful with their equipment being that I have both a Hey Abby and Ac Infinity cloud lab 743 tent with the board light and the T7 humidifier the heater fans, the works, etc. And I have the AI plus controller as well. But there’s something that Hey Abby does that I feel lacks in other companies, and that’s paying attention to your growth cycle. Hey Abby knows when to dim or raise the lighting according to your stage of growth. Versus other companies, I have to guess when it’s time to move the lights or dim them or raise them. For me, that should be AI doing that as well and the AC Infinity does not. Hey Abby has an app where the community can talk to each other and help each other. There’s communities on discord for other companies, but it’s not the same as having your own application. The application definitely needs some TLC and could use more features, but it’s definitely a step ahead of most companies that are a step ahead with their equipment. Hey Abby has serious potential, but it has to invest in the customers ideas and it has to cater to the customers needs. The one on one online support is no longer available because they are shortstaffed and can’t take on so many callers at once so I get that. But from my experience with their customer service, especially with Kayla, it may not be the fastest customer service, but it’s still good customer service because if something is not right, and you can prove that it’s not right they will make sure that they honor their warranties. Hey Abby was my first grow appliance, so I’m not going to talk down on it even though I have a little bit better equipment now. But for what it was in a Hey Abby 420 pro hydroponics grow box, it actually grew some really good “Tomatoe Buds” and if you go in the Hey Abby app into the community, you can see so many successful grows coming out of this file cabinet looking box. And I’ve sat in amazement like wow if you know what you’re doing, you can actually grow something really good and even if you don’t know what you’re doing it’s still works because I honestly didn’t know what I was doing in the beginning, but it was really plug-and play. So I give Hey Abby my four stars because I’ve been with them for under a year and I’ve had to service my Hey Abby but I’ve been attended to accordingly. Anyone that gets frustrated with a small companies customer service just doesn’t understand the art of business. But like I said, no matter what they will take care and honor their warranties. Warm Regards and happy growing,
Mario Donate

I’m new to Hey Abby and I’m on my 1st grow. The support I’ve received from the 1 on 1 support and the HA grow community has been invaluable. I’ve had a couple issues and the HA crew has worked diligently to fix the issues and help me understand how the system works.

My only complaint is the lack of availability of their product. They are always out of supplies. But, this could be because they are growing so quickly.

Didn’t receive what I ordered and 4 weeks later still no help with CS to get this handled

The machine came dented, leaks on my floor, the door doesn't latch right and "night mode" has never worked. The fertilizer packs came covered in a sticky liquid leaking from the box, some of fertilizer packs are leaking, got replacement, packs came in same condition, leaking.

The customer service representative was helpful but the resolution team was not. My address was incorrect in my profile so the UPS driver left it in the wrong place. There was no such place so they delivered it to the closest address. Abby company said UPS did deliver to the address in the profile. Obviously, they did not! Of course, already paid for

So far so good I'll let you know when my first grow is done

I ordered a humidifier and it never came in the mail and they wouldn’t ship me another one or give me a refund. Their customer service is poop.

The product did not work

I purchased this system for its advertised automation and environmental controls. Unfortunately, critical functionality failed after a remote software “fix” pushed by support.

Since that update, the exhaust fans no longer support variable speed control and run only at full power. This persisted after replacing the fans and the top PCB board, confirming the issue is firmware or mainboard related.

Support promised replacement fans but instead sent unrelated nutrients. When I followed up, I was told replacement parts were out of stock. The core issue remains unresolved.

The grow itself can still function, but not as advertised. Troubleshooting has been on me, not the company. For the price, this level of support and accountability is unacceptable.

The perfect product for beginners and those who wanna dive into growing at all. Very helpful and supportive services. I do have one complaint though. The Abby store needs to be updated and refined and with much more to purchase. There should be plant basket packs of maybe 5-10. There should be grow sponge packs. Both types. I also feel they should offer a more broad spectrum of nutrients to use. Otherwise it’s a very informative, useful product. I’ve grown two plants now and not disappointed with what it has provided me.

On the phone emailing parts issue malfunctioning, water pump water sensor no parts available, no assistance exoskeleton.
Air parts.