Highlandersgb Reviews 238

Brought a jaguar f- pace today , the salesman Gursh was first class very honest and helpful

I am so disappointed with how I’ve been treated by Higlanders after purchasing my Land Rover Discovery Sport. Within two weeks of having it my brakes went on the motorway, this was due to the flexi pipe of the breaks not being in their rightful place. Thankfully no one was hurt as this could have been very different. After having the flexi pipe fixed I was told that the engine and timing chain did not sound right. I took it to a specialist Land Rover garage who identified numerous of problems with the car, that should have and would have been picked up on the inspection before selling it to me.
I have since rejected the car, where I have been told I need to bring the car back to them. I’m unable to drive it as the engine light has now come on with three faults being identified on top of all the other faults. They are now ignoring my emails.
They did not sell me a car that was fit for purpose and their after care has been awful.

Gursh worked hard getting things completed on time. Excellent service would highly recommend.

Quick and easy no stress at all.
Thank you !

An honest and patient service from Gursh.

Really pleased with it all.

Very helpful and professional,

Very very helpful staff. OJ was brilliant and transparent throughout. Didn’t feel like typical car sales. Really happy with them and would definitely use again.

Very excellent service provided to me by OJ.
Very polite and well mannered.
It was very quick service for me to pick up my car and all information given to me was correct.
I would definitely use this company again.

Amazing service from gursh. Car was ready to collect within 24 hours, very impressed!
Great place to buy from.

WM68LKN Blue Alfa Romeo STELVIO.

Much like another review for the same vehicle posted here, I too found issues. I was incredibly enthusiastic to see that the vehicle had a clean, recent MOT, however upon inspection of the vehicle I quickly noticed that the tread of the tyres was very low. I queried this at the time and was told it would be looked into. I also noted that the front brake discs were looking worn. I was concerned that they weren't highlighted as advisories but was told the MOT was completed by an impartial service.

After a test drive, I preceded to sign a deposit of £1000 to hold the vehicle while I arranged funds. During this time, I then found that the MOT the previous year had advisories relating to the front brakes and rear tyres and I was never shown any paperwork to suggest these had been resolved.

I contacted them at the next available moment (first thing, next business day) to say I'd like my deposit back. I thought that being relatively fast in this regard would allow us to come to an arrangement where the deposit could be returned, while the vehicle still remained on the market so there was no monetary loss from their perspective. Highlanders don't view it this way. As soon as the deposit is made, they believe that money is theirs and having what I view as genuine reservations and trying to back out as quickly as possible will not see this returned. This is highly predatory, anti-customer behaviour that seriously brings into light how they operate. You MUST do your due diligence with them, as issues after this point will not be considered.

Anyone considering buying with them should be highly sceptical. And I seriously doubt their "third party" MOT service claims.

IN RESPONSE TO HIGHLANDERS:
While I agree with their statements around my initial impressions of the vehicle (the body work was immaculate), I think it somewhat misses the point.

My main gripes are with their predatory deposit taking practices, their anti-customer views on refunding it and what I believe to be the disingenuous nature of their "third party" MOTs.

Further, they say they removed the vehicle from the market, but this is just not true, the adverts were never taken down. Additionally, I messaged them the next day when they were closed and phoned first thing when they reopened to tell them of my intention to withdraw my interest. So, it's impossible for there to be any loss of business. If they are willing to lie about this, what else is being covered up?

I'll reiterate, buyer BEWARE with this company.

Very friendly and helpful, the car was perfectly prepared and he took time to explain everything.

Amazing sales representative (Gursh)
Made buying the car so easy, looked at what we wanted and got everything we came for
100% recommend him to our family and friends

OJ was patient and attentive. Good overall sales guidance and support.

Honest feedback on the car no messing around. All dealership information given was correct and on point.

Very helpful and excellent customer service. Would highly recommend.

Fantastic customer service from start to finish!! Gursh was very helpful and answered any questions I had. Would highly recommend!!

Gursh great guy really genuine and helpful great sale would recommend

Excellent, lovely to deal with

Right from start to finish buying my vehicle was done with expert advice and assistance well done gursh.

Not pushy to sell me the vehicle let me make my own mind up.
Sales person was polite

OJ was great. Quick, efficient with a smooth sale. Loads of knowledge given and really helpful regarding how to look after the car. Really impressed! 👍🏻