Hightown Pharmacy Reviews 

273
TrustScore 4.5 uit 5

4,6

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Great customer service. Ordered a prescription online and although I didn’t realise the cut off was 3pm for same day pick up and I placed the order just after 4pm, they were actually really nice abou... Toon meer

Beoordeeld met 5 van de 5 sterren

Ordering was easy, they got in touch to tell me how to take my tablets, and it was next day delivery. You can't get better than that.

Beoordeeld met 5 van de 5 sterren

My Wife is sadly a regular user of Fybrogel. After running out time to order again. Checked the nett fir prices and Hightown Pharmacy was significantly keener on price and included free delivery for a... Toon meer

Beoordeeld met 5 van de 5 sterren

Brilliant and reliable pharmacy will happily recommend as they are a professional pharmacy and A balanced one Some pharmacies can think they know more than your GP does which isn’t the case here A... Toon meer

Bedrijfsgegevens

  1. Apotheek

Geschreven door het bedrijf

We are an independent pharmacy that operates both in-person and online.


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

273 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 50% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

4,6

Alle reviews

(273)

93 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Speedy and efficient service

I needed a refill of a product which I usually get from my doctor. Having read I can buy these online I asked my local pharmacist but he did not sell these. I therefore checked online and found Highgate did supply them. It was a simple process and the order arrived very speedily. I wold recommend Highgate to anyone who wants the convenience of have home delivery.

7 november 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great Service

Absolutely great prices, excellent service and even mailed to check everything was ok.
Thank you Dan

3 november 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Medication declined & customer service awful….

I originally gave HP 5 stars when I wrote a review a good while ago when I first purchased from this company.

The last couple of times though it has been completely different.

Both times my medication was refused. Their customer service is awful too.I had to send several emails in order to get a response.

I ended up purchasing my medication elsewhere where it was approved and dispatched same day!

Needless to say I won’t be using HP again.

16 oktober 2025
Review zonder uitnodiging
Logo Hightown Pharmacy

Antwoord van Hightown Pharmacy

Hi,

We understand how frustrating it can be when a treatment you’re hoping to receive is declined.

However, as a regulated pharmacy, we must always prioritise patient safety over profit. On the last two occasions we could not safely supply the treatment without potentially putting your health at risk. We appreciate this may be disappointing, but we hope you can understand that safety has to come before convenience.

In regards to communication our pharmacy team is not open over weekends, and your message was replied to on Monday as soon as the pharmacy opened.

Kind regards

Beoordeeld met 5 van de 5 sterren

Great service

Fast delivery, excellent communication, great price. Really happy!!

1 september 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great pharmacy.

This pharmacy has been great, helping me with getting medication when I'm struggling to get an appointment at my doctor. I don't think pharmacists get enough credit for the work they do.

1 oktober 2025
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Paid for next day delivery which was 7…

Paid for next day delivery which was 7 pound. 4 days after order I haven’t received the item. Seems a good service overall but was overcharged as paid for postage but didn’t arrive.

1 oktober 2025
Logo Hightown Pharmacy

Antwoord van Hightown Pharmacy

Hi Liam,

Could you please email support@hightownpharmacy.co.uk
with your order number? We’ll look into this for you and, if the delay was caused by Royal Mail, we may be able to approve a refund for your postage cost.

Kind regards,
Dan

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service. Not used before but easy to order + quick delivery. Good communication to check on delivery. Will use again definitely.

18 september 2025
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Rubbish service

Was ok , till I changed address from work to new. Sent out prescription to wrong address only been advised can't do anything until Royal Mail send it back

22 september 2025
Review zonder uitnodiging
Logo Hightown Pharmacy

Antwoord van Hightown Pharmacy

Hi Rajinder,

Apologies if the wrong postcode got applied to your order. I'm glad we managed to get it sorted and re-dispatched out to you.

Kind regards,
Dan

Beoordeeld met 1 van de 5 sterren

DON'T TRUST HIGHTOWN PHARMACY

I joined Hightown Pharmacy to apply for a medication that you can't get through your normal GP and when applying I didn't put all of my medical and medication history down because of being unfairly judged by others previously. I bought their recommended medication, which is what I wanted, and placed the order and paid, a couple days later the order got rejected because Hightown Pharmacy had accessed my medical records and seen my history, they are supposed to ask my explicit permission to access my medical and medication history, it's against the law otherwise, at no point during the application or verbally did I give anyone permission to access my medical history, it's supposed to be private and I will be making a complaint to the ICO. To anyone looking for an online Pharmacist, I would say do your research and find a trustworthy one. The response given below is just lies, I download everything I do online as a PDF and I never consented to any access of my medical records, I will be in contact with my GP today to get information on when and how you were able to access my medical records without my permission and go from there. Also as for profanity, I said one word after I thought the call had ended and it wasn't intended to be aimed at anyone, it was just annoyance at being rejected and lied to.

15 september 2025
Review zonder uitnodiging
Logo Hightown Pharmacy

Antwoord van Hightown Pharmacy

Hi Ron,

All prescription medication orders ask for Summary Care Record access to proceed with the order so we can make sure medication is safe to be prescribed for the individual. We will only prescribe medication where we feel it is safe to do so, it does cost us revenue when we reject orders as the full amount is returned to the customer. We take pride in our safe prescribing standards, which have been reviewed by the GPhC.

As an aside to the above, please remember it is another person on the end of the phone who is only doing their job, they don't deserve to have a profanity thrown at them while at work.

Kind regards,
Dan

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.

Lees meer over geverifieerde reviews.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer