HONOR UK Reviews 

Don't make the same mistake I did.
This is probably the worst phone you will buy in your lifetime. Bad quality and broken screen after 3 months. They now refuse to fix.

What a joke!!

Awful. Bought a honor magic 7 pro in February this year and the video quality is awful since the latest magic OS update a couple of weeks ago. Customer service want a self check done and sending to them, which cannot be done as the phone will not allow a screen recording of a recording. Waste of space. Poor quality products. Avoid at all costs.

DON'T! YOU WERE WARNED!
Placed an order last Monday for an Honor 200 Pro, tracking shows there was a problem at the sorting depot and it's effectively gone missing. Honor refuse to do anything about it until their investations are complete, mean while holding MY money with no product!

Absolute joke. Will be doinga chargeback on my card.

I bought a Honor magic pad 2 which came with a keyboard/case which was a free gift, when they arrived it was impossible to fit the tablet into the case, the tablet kept forcing it's way out.
I emailed Honor who asked me to return the keyboard/case and they would replace it, got a confirmation email to say they had received it, then out of the blue and email stating I had been refunded (how do you refund someone the price of a free gift?) Rang support and I was told it would be escalated and that I would get a phone call, rang them again after waiting 4 days, they are still waiting for a supervisor to look at the claim.
I informed them nearly 2 weeks ago and before I sent it back that this was a Christmas present and had it confirmed today that I won't get it in time.
8 days since last email answered and almost pointless ringing them.
The whole point in buying the tablet was because it came with the keyboard/case definitely regretting it now.

Order 85180087743

Took payment on 2nd December, no phone, no tracking no ETA.

Obnoxious customer service insisted I fill out denial form, which is impossible as they never sent the item.

Unhelpful. Rude. Useless. Refused to provide escalation details.

Raised case with PayPal

Avoid this firm, will never use them again.

I was considering a move to Honor but for me it's the small things that put me off them. Honor UK ran a competition for the Magic V5 multiscreen challenge and forgot to do a draw to determine winners. I know a couple people have reached out to Honor UK and someone said they were initially told there was overwhelming response and the winners have all been notified. But then someone else was surprisingly told they are still looking into it, months after the competition closed. What a joke of a company!! You can do better Honor UK! Glad I didn't fall into the Honor trap.

I returned a phone as Honor sent me the wrong one...It arrived back with them on 25/11/25 and I received an email saying they had received my return but as of now 11/12/25 I still haven't had a refund and am being asked for proof that I sent it back... Even though I had an email telling me they had received it back! I will never use Honor again that's for sure!

I’ve always been satisfied with HONOR products; my family has many HONOR products, and we have never had issues before, which makes this experience even more disappointing. My son’s watch strap tore after less than three weeks of use. HONOR doesn’t offer spare straps, and third-party options are minimal, take a long time to arrive, and have poor quality. Customer service refused an exchange. I explained my frustration wasn’t personal, but the way I was spoken to was unprofessional and disappointing. I used to recommend all the products to everyone around me. People assumed that I was selling it. This experience has really changed how I feel about the brand.

I bought the product from honor shop Honor watch watch 2i.
I was not happy with product.
I tried to contact customer service,but they ignored me,I never received any answer to my query...
Today I typed review on their website- the review disappeared.....
Be careful

Only looked at the reviews after ordering a phone and was then concerned it wouldn't arrive. However I need not worry, it arrived within 3 days of ordering all present and correct. Happy with the phone so far.

Parcel delivered to wrong address, photo from courier confirmation. Emailed and called Honor 8/9 times. All they say is" back office dealing with it". Taken so long I have had to buy a tablet elsewhere, no refund, no information, nothing. So bad I would not advise anyone to buy from them

I bought the kids tablet, i went with this company as they have a guarantee stated on the website for the kids tablet "you break it within 2 years, we replace it no questions asked" well my son is autistic and breaks tablets often so it seemed like a good deal, and a few months later he did break it. However they are liars they messed me around for 2 months taking ages to respond to my emails or not responding at all, then said they would not replace the tablet as liquid damage is not covered under warranty. This seems deceptive after saying "no questions asked". They also speak to you in a very patronising way. I wont be buying from this company again

Item not delivered, company can not tell me where it has been delivered to. Do not respond to telephone calls, yet still have taken my money. I don't have the item!!

As it's been highlighted by others. Honor use a company called SBE ltd, they are crooks and make any excuses not to repair the phone even when it's under warranty. Why would you want to buy at £1399 phone from a company that does not or provide a good level of customer service. After just under a year my magic V3 has developed a fault on the inner screen with the light bars at the bottom of the screen. I haven't dropped or damaged this phone. in fact it been in a case all it's life.Before you even send off the phone they mark it out of warranty, even though they provide a two year warranty.
I have been a Samsung user for many years and having owned a fold 4 phone for two years, it developed a fault. I took it into Samsung in KingCross and they repaired the inner screen. it was the hinge that developed the fault. they not only replace the hinge,but all the screen and also a new battery and return it to me within 3 days to my home. it has made me realise how good Samsung are and the level of customer service they provide. My fold was 1 week of the 2 year warranty running out and yet they did not make a fuss, simply repaired the phone and returned it to me like new. I have bought a new fold 7 along with all the discounts and offers they gave me the phone was cheaper than the honor v5. Any anyone thinking of buying a fold phone do not use this company save your money go to a reliable company like Samsung. I was the first one to praise honor and loved my V3 but now after the bismol customer service that I've had through no fault of my own, I would not recommend this company to anyone else stay away from it save your money go to a more reputable company who deals with the issues and has better quality customer service. I have made a complaint to honor they said that they would escalate the case and it's been over a week and I have still not heard anything each time I phone I'm just giving the same excuse that they have escalated it and we'll be in touch with you soon, it's ridiculous when you pay this much money for a phone that you do not get the level of service that you expect.

******AVOID AVOID AVOID ******
Honor UK use a company called SBE for repairs .. even if your phone is under warranty they will lie and make believe you have caused the fault...Honor after sales service is abysmal... I would never buy another product from this company again

Customer service take forever to engage that’s if they do at all.
They will not carry out warranty repairs and will try to fob you off with defective workmanship of their devices by claiming any damage is caused by accidental damage caused by the owner.

I remember as a child using two tin cans and a piece of string to communicate with a friend.
That is a step up from the useless piece of excrement that Honor along with Google call a phone.
Constantly losing passwords and hiding files.
Worst piece of rubbish I've ever owned.

AVOID!!! 5 weeks since I ordered my phone which went missing in transport. Honor have been absolutely useless! Done absolutely nothing to rectify the situation. I am HUNDREDS of pounds out of pocket and there has been no offer to send a replacement or refund!! Customer service is absolutely awful! DO NOT RISK YOUR MONEY!!! They are corrupt to the core!

This was my first time moving away from iPhone, and I was genuinely excited to try a HONOR device. Unfortunately, the experience has been nothing short of appalling.

I paid £1,409 for a phone that never arrived — instead, I received a charger, pen, and case. The phone was on the invoice but completely missing from the box. Since then, I’ve been left without clear timescales, ignored by management, and fobbed off on live chat. I wasted hours chasing answers when I should have been working.

For a company of this size, the lack of accountability and communication is shocking. I still have no phone, no refund, no transcript of my chat as requested, and no complaints procedure provided. Worse still, their actions make it feel as though I’m being treated with suspicion instead of as a valued new customer.

This entire experience has been stressful, disappointing, and insulting. Do not even entertain this company they are crooks

I have reported them to trading standards and PayPal have opened an investigation into them

I recently arranged a return of my Honor device (Tablet + Pencil) and the process has been confusing and frustrating.

I had scheduled a collection but received no confirmation about the courier, date or time. When I contacted Honor support through chat, the agent asked me to provide all my details again and then asked when I wanted to return the order, which made me think my original booking hadn’t been registered. I finally received the return labels and confirmation of collection, but only after a lot of back and forth. I was also told, for the first time, that the pen and the tablet had to be sent in separate outer boxes because of DHL’s policy. There is no mention of this on Honor’s website, so without contacting support I would never have known. Even after that, it wasn’t immediately clear which labels to use on which box or when I would get my refund.

I also asked for a copy of the chat transcript for my records and was told I would need to submit a separate email request for that. This adds another layer of effort for a simple return.

The agents I spoke to were polite and tried to help, but the process itself is disjointed, lacks clear instructions, and puts the burden on the customer to chase information. Clearer guidance on your website, automatic confirmation of returns, and an easier way to access chat transcripts would make the experience much better.

I will update this review with the timeline of how long it takes for Honor to process my refund once the products are collected.