hipages Reviews 

As a tradesperson, I’ve found this platform to be incredibly detrimental to our workflow. It was marketed as a gateway to a steady stream of leads and job opportunities—but that promise fell apart almost immediately. Most leads were instantly waitlisted, and the few that weren’t often turned out to be clients merely price shopping or considering doing the work themselves.

Worse still, you never receive credit for these unproductive leads. The company constantly bombards you with aggressive phone calls, trying to pressure you into further engagement with their platform. It feels like a trap—misleading advertising backed by a contract that’s difficult to escape. In my view, this business model borders on unethical.

Do not recommend at all!

A great selection of tradies, fast and easy communication and the app made it a breeze to engage and stay in contact with them.

Scam I wish I had have read the reviews before signing up as a tradie, bottom of the barrel stuff. Be warned - a lot of leads did not seem real.

As a tradie I am already limited on time, and when there's problems with the system and you get put on hold constantly its hard to want to stay with them.
As a small team its not viable to spend the large amounts of money hipages charge to then be glued to my phone just to get a lead that is already taken.
It wastes both my time and the customer who has received multiple phone calls.
If you are a trade and think this is a good way to scale your business, I would not recommend. It caused me a lot more problems then it was worth.

🚨 HIPAGES SCAM ALERT 🚨

I paid for over $2,000 worth of credits and when I changed plans they wiped all my paid credits and wouldn’t reimburse me.

Alex my account manager never explained about my credits not rolling over if I changed plans and he was very rude on the phone kept talking over me and hanging up on me and not answering my questions.

After using Hipages for 8 years I would have thought far better treatment would have been expected but Alex treated me like scum, All they care about is your money and not you.

95% of the leads where a waste of time or don’t exist. Way too many tradies using it now and under cutting everyone, not even worth spending $520 per month what a waste.

STAY AWAY FROM HIPAGES!

Fake leads, fake clients and they trick you into contracts without telling you

Hipages is a scam site with fake leads to hook you in to a money making machine, after reporting that my app doesnt work they told me bad luck you have to pay us for another 6 months
Scam artists better off going with a real site like tradies ai
Ive tried this stupid service around 5 times in the last 10 years and never again!

HI PAGES - LOCKED IN CONTRACTS AND YOUR LEADS ARE NOT VALID

At the point of starting up as an Air Conditioning trade service with Hi Pages we were not receiving suitable client leads so our Hi Pages account manager (MARSHMELLOW) guaranteed if we move up to the next payment plan from$120 approx. per month to $420 approx. per month that we would get much better suited client leads and alot more leads per month, We agreed to pay more per month and the client leads increased but also increased leads that were not valid.
Hi Pages, do not screen their client leads so trades pay lead credits to be provided a contact number for a client apparently wanting trades services in which a high percentage of clients either don't exist or have already had the work completed or are simply uncontactable.
When we approached Hi Pages account manager (MARSHMELLOW) on several occasions we were told to provide details of the issue and that we would receive back the lead credits
-- LEAD CREDITS NEVER RECEIVED --
After persisting through months of wasting admin time accepting leads that were not valid also persisting with the lack of care, accountability or even acknowledgment from Hi Pages team and the account manager we requested that we cancel the account to then be told that we are locked into a 12-month contract and regardless we will need to keep paying over $400 approx.. per month for a service that is useless.
At that point we requested that Hi Pages drop our monthly contract back down to the starter basic approx. $120 per month Hi Pages declined that request.
We paid over $420 approx. per month for the first 4 months for a service that allowed us to approve and accept approx. 400-500 client leads in which we were only successful on approximately 5-10 small jobs in that period (these jobs were not profitable due to clients haggling with several trades from Hi Pages to get the cheapest price) not to mention the amount of company administration costs that had to go into the lengthy process just to book in an appointment with a Hi Pages client.
We also paid after that period approximately $420 per month for over 8 months for a service that we didn't use at all.

At the point of the 12-month contract end Hi Pages contacted us and asked if we would like to renew our contract for another 12 months WE HEAVILY DECLINED and asked for a refund on some of the account client credits THEY SWIFTLY DECLINED.
We then asked Hi Pages to bring up some details on our account and they said they can't provide us any detail on our account etc. due to the fact that once the 12-month contract is over their system deletes our contract including our details and data and said there's nothing they can do to help us.
There was not at any time a physical contract handed to us for signing, only a recording over the phone stating do you accept the terms and conditions.

HI PAGES ARE A SCAM THAT RECIEVE MONEY FROM BOTH THIER CLIENTS AND TRADES WITH NO ACCOUNTABILITY FOR A SYSTEM THAT SIMPLY DOES NOT WORK

WE HIGHLY RECOMEND TRADES AND SERVICES STAY CLEAR OF HI PAGES TO PREVENT YOUR BUSINESS LOSING YOUR HARD-EARNED MONEY TO A SCAM COMPANY SUCH AS HI PAGES.

Hipages is worst company i have ever seen we are a construction company we have spent many dollars on leads but never we have a got a genuine lead everytime we accept the lead and call them they say i dont want any job or they say i have organized someone else how can someone organize within 1 minute of posting job ..And most of them did not receive the calls we have wasted many credits and when we email regarding this they say we cannot refund because its genuine lead ..

Do not enter into a lock-in contract with Hipages if you don't want to get into any trouble.

I have an oral agreement with them for six months as part of a business renovation, which they promoted as beneficial.

However, just five days into the contract, I began receiving dozens of marketing calls and emails. Each one claimed they got my contact information from Hipages. I reported this to Hipages and requested that they remove my contact from their system, but their response was simply, "Sorry to hear that." A week later, I was even targeted by a scam attempt for $1,800.

The constant marketing calls and scams have seriously affected my mental well-being and my business. Hipages does not provide support to clients; their only focus seems to be on chasing payments. Since entering this contract, my business has not received any jobs through Hipages, yet my bill has now surpassed $2,000. I even tried negotiating to have my contact information removed or hidden from their system, expressing my willingness to continue the contract until its end, but they refused.

I contracted with hipages as a gardening business for 4-5yrs 2019-2024 in Sydney. Across the period I have had the most amazing business experiences- great, good, bad & ugly. All learning experiences as a new business. And to boot, via hipages leads, I looked after one of the co-founders beautiful holiday property on central coast. So I got to know the person behind the inception of the hipages idea & format. Dave Vitek - one of cofounders /now shareholder is a really genuine guy & it was a privilege knowing him on a business level.
I’ve read a few of the hipages reviews of both tradies(like myself) & customers who have engaged tradies. Listed below are both positives & negatives that I have experienced engaging with customers via the hipages platform:
1. Hipages just provides the platform for customers & tradies to connect. From that point on, whatever happens is the tradie-customer interaction. Hipages encourages resolving any issues between parties. But I have noticed, especially in the last 3 yrs, hipages will throw a tradie under the bus quite readily & not stick up for the tradies who pay them to advertise their business. I have told hipages their star rating needs to be improved to reflect the true state of affairs. Eg cutting back massively overgrown photinia hedge that had to be sprayed for wasp. When returned to complete work within a wk after spraying, there were still wasps present in overgrown hedge. I refused to complete job until jobsite safe to return. Property owner refused. I did not return. Customer wrote a negative review. Hipages accepted it, published it & it affected my hipages business rating.full stop! It’s considered a black and white scenario - you got the job, you didn’t finish job - full stop! This leads to be looked at from the platform operations side. Hipages will readily throw you under the bus but will still take your money.

Hipages leads: the 1st 2-3 yrs was full on. 50-60 leads a day - just pinging across every day. Real buzz. But hipages has changed in the last few years. There are fewer customers coming to the platform or hipages system is channeling off bulk of leads to high paying companies to the detriment of smaller scale businesses who advertise with hipages . Also once every lead was a genuine lead but in last few years there’s been a question about a fill lead which turned out to be a dud but hipages wouldn’t always return the credit.
Finally, (but could write so much more) don’t rely on hipages to build a good webpage for you. Actually it’s total rubbish. I only found this out when I sent them pics of jobs prework & postwork shots of jobsites. They don’t care on this point - minimal effort.

JK Delivery ,0423330045, removed rubbish from my back yard, efficiently, quickly, on time with a great price, lovely young man, not scared to get his hands dirty, would highly recommend him

Employ people who follow the client's wishes.
Don't charge $165. for a substandard 45 mins work.

I’ve hired two people on hipages. The first one showed up which was a start. Then he wanted more money than what he had quoted ($350 more!) So he only did part of the job. The second person sounded great on the phone. Then he left a voicemail the day before he was due to come saying he had to postpone by a day. Never showed up and didn’t return my calls.

Absolutely horrible to deal with for tradies.
We gave it a go for 6 months only to find out we are now locked into another 12 month contract which can not be cancelled. We have had very few leads which actually answer our calls. Massive waste of your marketing budget. Now I need to go to our bank to cancel the payment. The structure is predatory with auto-renew contracts which locks you in.

The owners of this company are dumping their own shares, that should tell you all you need to know!!

They lie, they cheat, they steal! We prove concrete services, we got leads for painting footpaths!? Their product is not good at all.

I asked about their trial period and they told me to pay $130 for 5 leads in the first month and I can try it out and if I cancel within 7 days I would get a refund, a few days later they told me because I accepted one of the leads, it voided my refund! But I told them at the start I will only pay if I can try it out!!!

They also use google ads to get leads so you are better off getting a google ads expert and save your money! 100% a trash product!

Hipages as an air conditioning contractor is absolute joke .
When I originally joined it was fantastic until last 2 years the prices charged for leads are way over inflated $48 - $150 and that is for small jobs with following up leads within minutes customers advised they have already been contacted by up to 10 businesses , we were under the impression only 3 leads were accepted .

To add they advised I couldn’t be a sole trader and had to become a company so we changed to a company at a huge cost to us .

My advice don’t fall for the dishonest sales reps who sign you up on 12 months contracts which you cannot cancel .

DO NOT USE HIPAGES

I have been using HiPages for over 10 years, trusting their platform to connect me with qualified and vetted tradespeople. Unfortunately, my recent experience has shown that their vetting system is completely flawed, allowing unlicensed scammers to pose as reputable builders—and HiPages takes zero responsibility when things go wrong.

A so-called "tradie" I hired through HiPages, Michael, falsely claimed to represent Aushomes Pty Ltd, listing their QBCC license and ABN on his HiPages profile. His invoices and receipts even carried their logo, making it impossible to detect the scam. After taking a $11,500 deposit, he abandoned the job, leaving my project in a disastrous state—poorly planned plumbing, incorrect fittings, and costly rework required.

What’s worse? HiPages’ response was dismissive. Brittany, their Quality & Trust Officer, showed no accountability for the fact that their system failed to prevent a scammer from impersonating a legitimate business. When I raised my concerns about how Michael was listed on their portal without proper verification, I received no answers—just an indifferent attitude.

The reality is anyone can claim to be a qualified tradie on HiPages, even without a license or proper credentials, and unsuspecting customers will be left to deal with the financial and emotional consequences.

Customer service and your account manager are absolute jokes.

I used to pay $800 a month. With that i could accept at least 15 leads average price $60.

Now with that i can't even apply for 5leads because price went up to $170 a lead out of nowhere!!

And only if you are lucky you will get a response from the customer.
Don't forget 3 tradies will pay for a lead regardless of being successful or not.

While you lose your money, hipages make $450 in an instant doing f..all.

They should rethink their pricing and how they customer services work. Otherwise this will not last long.