I want to support local bookshops so when I found a book on Hive not on Amazon yet I thought I'd pre-order. Well it was due to be released today but rather than a shipping confirmation I got a refund,... Toon meer
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In May 2022 I purchased Moon Knight by Huston, Benson and Hurwitz Omnibus. Not used Hive before, but they had around 30% off and the David Finch cover I preferred. The book arrived promptly and with n... Toon meer
Poorest online book purchase experience I've ever had. No clear instructions, no proper support. Do not use this website.
Have used six or seven times so far with no issues. Price is pretty good compared to other online retailers. Sometimes even cheaper than Amazon, although not quite as broad a range of stock. Also g... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Hive.co.uk is an online bookshop which supports independent bookshops across the UK. Please note: WE HAVE NOTHING TO DO WITH HIVE HOME - PLEASE DO NOT LEAVE A REVIEW FOR THEM ON OUR PROFILE!
Contactgegevens
Verenigd Koninkrijk
- customerservice@hive.co.uk
- hive.co.uk
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Preorder canceled, bad custumer service.
Ordered Demon slayer manga box volumes 1 - 23 on october in the far 2021.
Since then it was constant delays, waiting to be reprinted, stock expected in december, then july.
I was happy to wait as long as they needed to get the stock back, until they decided to cancel my order out of nowhere.
This item is widely available anywhere now online from at least April 2022 but for some reason they dont get them to sell to custumers whom preordered.
Very disappointed from this company, never ever order from them again.
Overall Amazing Service!
I placed my first order with hive the other day and i was not disappointed, my order was shipped within a few hours, I ordered a poison ivy Funko Pop and it was so well packaged, overall delighted with my item and the service was just fantastic, will definitely be back! 😊
Feels great to support independent…
Feels great to support independent bookstores and entrepreneurs!
Much better than throwing the money into labour exploiting, tax dodging Amazon.
Price is same as Amazon and delivery always works quickly and without issues!
Lovely online bookstore
Lovely online bookstore. I love purchasing from here. Super quick delivery too!
Excellent Bookshop
I've had multiple orders from Hive over the past 12 months. Fast delivery, good range and ebook options are available too. Fantastic experience even when experiencing trouble. I enjoy the opportunity to support local book shops with my purchases.
I just received my first order.
I just received my first order this morning. This was my first order but it won't be the last. Lightening fast despatch, although delivery was a bit slow but That was royal mail not hives fault. Price was the best I could find on the internet and despatch was good. Wish I had found this company sooner. 👍
Prompt book delivery at decent price, however..
In May 2022 I purchased Moon Knight by Huston, Benson and Hurwitz Omnibus. Not used Hive before, but they had around 30% off and the David Finch cover I preferred. The book arrived promptly and with no defects or damaged corners. This was through sheer luck however, since this is a heavy 1184 pages hardcover book which Hive sent out with just thin board pack as protection. For a product with £100+ retail price, maybe they should consider putting in some bubble wrap, or other cushioning? For this reason, 4/5.
happy with service
fast despatch, competitive price, book arrived in good condition
Reliable service.
It's my first purchase from here. I've purchased some rare novels, poetry books, you can find out any types of books at this shop. They delivered it so quick. Recommended.
Next best thing to a visit to the bookshop.
Nothing beats going to a bookshop in person, but Hive is the next best thing. Appealing and uncluttered site with excellent customer service; the next best thing to a friendly face behind the till. And every purchase leading to a donation to my favourite bookshop which I now live too far away to enjoy!
Very poor packaging
Ordered the funko jack and Sally exclusive blacklight keyring set as a present. Item arrived in a Amazon style envelope used for CDs etc.
Considering the item is in a box and a collectible it should be pretty obvious that it was going to turn up squashed.
Guessing they will all be the same. Won't be using give again
Excellent.
I've been using Hive for years, and never had any issues. Granted, they don't always have what I'm looking for, but I have a few places I can shop for books so don't have to use that other company!
Good value for money, bearing in mind that they donate a percentage of sales to a local, independant bookshop.
Great book store
Great book store! Absolutely love the fact they support local bookshops.
I saw nothing I wanted to buy.
I don't know who this company's target audience is, but it definitely isn't me.
I spent twenty minutes on their site and every single search turned up no hits at all. None, which is astonishing when you consider that they almost certainly operate a virtual inventory.
I suppose I'm just not in their demographic, although who that is I have no idea.
I love buying books, I do very little else, and the experience of being on a bookshop's site and finding they had nothing I wanted to buy, is a new and strange one.
I don't think I enjoyed it.
Kept updated very well
Kept updated very well
Made a preorder that I wasn't expecting urgently anyway but they still took the time to update me on the publishing/due date
Impressed!
Ordered a book for my husband and it arrived in good condition and within 2 days of ordering-very impressed! Also like how this company supports local bookshops by giving a small percentage of sales to help them.
Ordered loads of books from Hive
Ordered loads of books from Hive. Always had a great experience. Highly recommended.
Exemplary customer support
I ordered a Calendar in December 2021. The Hive price was the best I could find when including delivery. They promptly sent it out and Royal Mail claimed the item had been delivered, which did not occur. I raised an unfulfilled claim with the Royal Mail before Christmas 2021. By Monday 10th January 2022, I had received no response from the Royal Mail. I emailed Hive to query the way forward, where Tom dealt with the matter and a duplicate was dispatched, which has been received today, a mere two days later. The customer service was exemplary. The fact they donate to small book shops, is another factor. I will certainly use Hive again and recommend them to friends.
BIG Disappointment
Just received the “Color Your Way Through the UK”, it seemed it would be the perfect gift for my friends 6 year old Grandaughter who is over from the US. Sadly it’s very poor quality, colour is spelt the American way (color), and the only place I can recognise from some of the pictures is London- and then it’s mainly just Big Ben. A waste of money and very disappointing.
Dodgy price-increasing tactics on pre-orders
Hive managed to obtain UK exclusivity on a popular Funko Pop figure, which I pre-ordered in September 2021 to ensure I got one. The release was delayed by 3 months, which was perfectly fine (not their fault), but then they simply cancelled my order with a message saying the supplier was unable to supply the item. This was in fact not true, and the stock had already been received by Hive, but what they wanted to do was actually put the price up from £15.75 to £16.99, forcing me to reorder at the higher price.
What I also don't like about Hive is that they supposedly offer 'free' delivery, but then the cost of delivery is clearly added into the sell-price of every single item. So if you want to order multiple items, you effectively end up paying multiple buried delivery charges instead of just one. To give an example, the item I ordered for £16.99 would be £12.99 anywhere else without the delivery charge added in.
Overall, having the privilege of an exclusive Funko Pop figure should have been the perfect opportunity for Hive to win new long-term customers, but rest assured I will never shop with them again.
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