Similar to other users, I have not been paid for my rentals. I have complained and chased the payments which were due months ago. I have had many apologies but no action.
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Lees wat reviewers zeggen
I’m a car owner. They sit on your earnings for months, string you along when you complain. They have done this repeatedly and each time give the same waffly rubbish about ‘changing our payment system’... Toon meer
Bedrijf heeft geantwoord
This business is much needed in the UK (I live in London) and overall I am happy with my experience – it is easy to hire the car, get in contact with the owner, and the UX is relatively painless.... Toon meer
Bedrijf heeft geantwoord
I’ve hired different cars a few times with Hiya car, never any problems. I especially like the cars with the option to pick up and drop off through the app without having to meet someone, it gives e... Toon meer
Bedrijfsgegevens
Over Hiyacar
Geschreven door het bedrijf
🔎 Local cars from trusted owners
📱 Simple pricing and no deposit!
🚙 Search, book and drive
📱 Simple pricing and no deposit!
🚙 Search, book and drive
Contactgegevens
86 - 90 Paul Street, EC2A 4NE, London, Verenigd Koninkrijk
- 020 3856 8900
- support@hiyacar.co.uk
- hiyacar.co.uk
3,0
Gemiddeld
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 82% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Helpful help
After thinking I'd done something to the car and it wouldn't restart, a really helpful service agent on the app helped me straight away. Really couldn't ask for speedier help. I really appreciated it
21 september 2024
Nifty way to hire a local car
Third time using Hiyacar and it's always a smooth process
21 september 2024
Easy to use & positive experience
Easy to use platform, have used multiple times and have consistently had a positive experience.
15 september 2024
Very easy pick up and drop off.
Was easily able to book and collect car. Very clean exterior and interior. A smart car to drive.
15 september 2024
Brilliant service will definitely use…
Brilliant service will definitely use them again
6 september 2024
Review zonder uitnodiging
As a hirer
As a hirer, all good. Never had an issue with Hiyacar customer support - they are attentive, well meaning and professional. I'm a great believer in Hiyacar as a company that actually cares about both sets of drivers.
13 september 2024
A great and super easy experience
A great and super easy experience with a car we pucked up in east London for the day.
Cheaper than other options we looked at for a whole day.
31 augustus 2024
Review zonder uitnodiging
Costumer support is fantastic
Costumer support is fantastic! I was having troubles in unlocking the car on my phone but they answered me in less than minute! 10/10
6 september 2024
Review zonder uitnodiging
Best car sharing company
Of all the ones I've used so far, this is the best, especially the customer service which is an almost instant chat service.
4 september 2024
Great experience BUT pricey
Great experience BUT pricey.
Recently moved from zip car so using this as an alternative... So far I can't complain ( apart from the fact that it's a bit more expensive) and that I can only rent for 24hrs at a time
1 september 2024
Review zonder uitnodiging
We hired a car for a job.
We hired a car for a job.
The first one didn't work, the second one broke down.
We had to refund the job and it has cost us many days work to get things back on track.
Despite their advertised 'promise', they are refusing to refund or recognise the damage done.
I will be opening a small claim.
8 juni 2024
Review zonder uitnodiging
Antwoord van Hiyacar
Hiya Ben,
We are truly sorry to hear about your recent experience and sincerely apologize for the inconvenience caused by the issues you encountered with our vehicles. We understand how frustrating this must have been, especially considering the impact it had on your work and business.
Our team takes your feedback very seriously, and we would like the opportunity to resolve this for you. Please reach out to us directly at support@hiyacar.co.uk with your booking details so we can investigate what happened and work towards a fair solution.
Customer satisfaction is at the core of what we do, and we would like to make this right for you.
Thank you for bringing this to our attention.
Kind regards,
Hiyacar team
This made a very stressful holiday…
This made a very stressful holiday planning situation a lot easier! Had 6 family members, only 1 driver but originally had 7 with 2 so last minute chaos meant I found Hiyacar and was able to get and pick up a 7 seater very easily and leave my own car there for free. The owner was available on call straight away to help and so were Hiyacar live chat. Would highly recommend
26 augustus 2024
Review zonder uitnodiging
Perfect.
Hiyacar has a very good system to allow anyone to easily access a car. Their locations are very good and in constant update, excellent costumer service, and the cars are very very good.
I would recommend anyone to use Hiyacar.
29 september 2023
Metin helped me rapidly and thoroughly…
Metin helped me rapidly and thoroughly on my last trip - and I was grateful to have him by my side.
16 augustus 2024
Review zonder uitnodiging
They charge £60 for cleaning which…
They charge £60 for cleaning which includes £20 administration fees, this is second time they have done with me, if your get PCN on thier cars, they will charge £40 administration to pay £6, instead they could have forwarded the PCNs straight to us and we can sort that out,
Don't fall under low prices, they have a lot of hidden charges,
19 augustus 2024
Antwoord van Hiyacar
Hiya Sumit,
Thank you for taking the time to share your feedback with us. We regret to hear that you are dissatisfied with the fees related to cleaning and PCN administration.
To provide clarity, all of our prices and fees, including cleaning and administrative charges, are transparently listed on our website and within our terms and conditions. The administrative fee for handling PCNs reflects the significant manual effort involved from our team. We must thoroughly review each case, communicate with relevant authorities, and ensure that all documentation is accurate and complete. As a peer-to-peer car-sharing platform, we also manage the claims between car owners and drivers, which adds to the complexity of the process.
We understand how additional fees can be frustrating, but they are necessary to maintain a seamless and compliant service for both car owners and renters. If you have any further concerns or questions, please don’t hesitate to reach out to us directly.
Thank you again for your feedback.
Kind regards,
Hiyacar team
Great service…
Very smooth operation and got through to call center very quickly when I had a question
18 augustus 2024
Great experience
Great experience! Have used many times before. Great value for money. Any issues always resolved straight away. Would highly recommend
19 augustus 2024
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