Hmrc Reviews 

Received x2 letters within a week of each other both having different information . Attempts made to contact HMRC to speak to someone to explain . First 2 phone calls after going through a number of questions taking approx 5 mins was told busy and unable to take the call and to phone back later. On the third attempt again a number of questions but this time was informed the wait time was around 30 mins. I was hold for one hour and 5 mins before I had to hang up to leave for an appointment . Absolutely shocking to say the least and I know they say there is plenty of useful information online but tax is not the most simplistic of things to understand in general and would make so much of a difference being able to speak to someone in person.

I called HMRC as they have cocked up my Tax again. Waited for 1hr and 15mns for someone to answer, they answered and said Hello, I said Hello and they hung up. Just another way to ensure they keep my money as long as possible. Completely useless

the service HMRC provides is absolutely shocking, they never answer their phones leave you on hold for 90 minutes and still don't answer, just like other companies trying to force you to go online and digital,

I tried to ring HMRC last night as I have an ongoing issue over my tax code I spent,50 minutes on the phone trying to get through and then it said office is now closed and gave me opening times the service is disgraceful and not open at weekend and I don't finish work in time to ring any day

HMRC demonstrates fantastically well how world class the British state is in being two faced.

Man landed on the moon back in the 60s with a 64kb computer but an organisation backed by the (apparently) government of the world's sixth largest economy can't automate PAYE correctly in the year 2025.

HMRC deliberately puts the 21,000 page tax burden on the tax payer...who is paying tax on their tax because trying to speak to a human being there has similar odds of being struck by lightning. I do wonder if I would prefer the latter than dealing with this web of obsufication that brings the government in £220m each year in fines. Which, in turn, the government recklessly waste on white elephants. What is the point??

Just been on hold for 53 minutes, then automatically cut off.

They are quick enough to take your money but can't answer a phone. Utterly shocking and frustrating in equal measure. Dreadful dreadful service.

What shocks me about this call is I’ve managed to under coat a door and all the skirting boards in the living room and Iam still on hold currently at 1hr 33 mins .
This country is turning into a joke .

Called from Australia regarding accessing my pension, absolutely amazing customer service from all departments. I had no idea who to speak to, however I was transferred 3 times to an agent and the service was applaudable. Thank you so much for making it simple.

Absolute joke been trying to get my rebate now for 3 months, quick enough taking money from me but as soon as they owe me money they aren't interested in helping.

I gave 1 star as there was no option for zero!!!!
Appalling system and staff!
I applied for my tax rebate in JUNE... they couldn't put it into my bank as its a building society. While I'm waiting for a cheque some slimy little Weasle had tried sticking in an online bank under my name.
I phoned after 5 weeks to yell them I didn't receive my cheque, that's when they saw suspicious activity.
I was told to phone back in 4 weeks.
I've been phoning every few weeks since August. To be told they have no idea what's happening, but to phone back as it Is being 'dealt with'
I phoned again yesterday and the man I spoke too told me he would send a referral to see if he could issue my cheque.
But I've a feeling it was another 'fob off'
They have no clue about your case, you'll get 'yes I understand' but no help finding out anything like why it's taken 8 months to 'investigate'
The 10 minutes trying to get through while you talk to a robot is frustrating enough!!!!!!

Awful service!!!!!!!
Sort it out!!!!!!

Useless, absolutely hate dealing with them.

Absolutely terrible service. Not helpful one bit. I was on the phone for 45 minures. and they have left me 3 days on hold, by not knowing the addional information. This caused me major distress. Don't even recommend HMRC its a total joke!!! I've a phone bill of £70 by waiting on the line to be answered.

Complete waste of time and money. It's about time we started to see value for the money that they steal from everybody.

After my 5th phone call to try and sort a tax rebate out from march last year a dinosaur lectured me on how it was my fault I had not got my rebate, despite following the advice given from previous phone calls, I am owed several thousands and can’t seem to get my hands on it. He would not let me talk, he then said he would help me with part of the rebate, then the awful music was back, 20 minutes later I was cut off.
How do you deal with these in empathetic robots?

I was qualified as the 'named person' with my partner's company. The tax return for 2023=2024 was returned before the deadline. Two weeks AFTER receiving it, HMRC returned it to my partner, stating that they could not accept the return as it had been signed by a 'third party' (me). The tax return was returned by special delivery next day for which Royal Mail charged us £8.50 to include a compensation for delivery by 1pm. The second tax return was signed on reception by HMRC and it was still within the deadline, yet they sent us a message that the return by post was overdue (it was not, as we got an extension until 15th February 2025 but it had now to be done online since the deadline is later online than by post. The extension to 15/02/25 was granted because the first return was signed by the named person, hence it was on time and there was no need to file online.
Yet, to avoid arguing at a sensitive time which of course would result in a fine for late delivery if we started disputing the 'attitude' of HMRC (caused by their negligence and disinterest in doing their job properly). This is the second year that the company suffers at the hand of this unscrupulous government organisation, bringing us back to King John which of course we know how the unfairness was stopped with the people's intervention......
The first year this happened was that Royal Mail had lost the return for 2022-2023. I filed a complaint with RM who apologised, as it was sent by recorded post. A meagre compensation was granted (£3.43 for the recorded postage), but HMRC did not accept the 'excuse' that Royal Mail was at fault, despite providing the recorded receipt, the letter from RM's CEO to whom I wrote, the acceptance by RM that the mail had been lost. In the list of HMRC drawn by gov.uk, there are mitigating circumstances (or valid excuses) which are accepted, yet despite the justifications and evidence, our company was fined £220. On 4th February 2024 (4 months later) the return was found by HMRC but they DID NOT TELL US, I found out with the tracking number and a signature which dated back to BEFORE THE DEADLINE FOR THE RETURN, i.e.31/10/2023.
We have now a new complaint with HMRC, as when the company owner himself tried to file online to avoid yet another fine (deadline 15/2/2025), he had to enter his identity details, which he did and a code which had to be applied for. He applied for the code but the code was refused on the grounds that they did not recognise his details. This is not the 3rd party remember the first excuse from HMRC that they did not accept the initial return because I, the named 3rd party, had signed it. Not at all this time, the director entered his details as HMRC required, in vain. Has anyone been through this crazy and frustrating Merry Go 'Round?
HMRC in this case and can be seen on this site, is unconstitutional.
90% OF NEGATIVE REVIEWS SHOW THAT HMRC IS NOT SERVING THE PEOPLE. THEIR BEHAVIOUR IS UNACCEPTABLE AND SHOULD BE INVESTIGATED BY THE CENTRAL GOVERNMENT. I suggest that all who have a complaint write to their MP. Surely they will have to intervene and redress the bad numbers at HMRC.

After waiting for an hour the customer support agent hang up on me. My tax code always goes down for no reason, so I pay more tax. I'd like to know penny by penny where have you been spending tax?

Waited 45 minutes on the phone to speak to someone who had no clue what they were doing, kept pausing and didn’t explain what was going on. Only minutes into the call they put the phone down. Noone called me back. Absolutely disgusting.

The best customer service ever was today with Cos.. The kindest and very polite .. He helped me so much to solve my situation.. If everyone would be like Cos all the customers would be happy ..

HMRC are a joke, everything is hard work. I have spent 10's of hours trying to sort out why my VAT return was changed by HMRC, apparently it cant be changed yet it has been changed. Fraudulent activity from HMRC just about sums up the government as a whole. looking forward to moving out of this country.