Hmrc Reviews 

ass - stinking up the gaff

Poor poor customer service and response. Spoke to no one. No one answered the call. On permanent hold. Would give zero stars if I could. Diabolical organisation.

Will lie, con , manipulate evidence & deny any accountability for THEIR mistake. Not fit for purpose. Sick of adverts stating they " help & support". They gaslight, patronise & think they know better despite you having proof they're wrong. Unbelievable. The Newcastle office is the worst for this

I wouldn’t even give these disgusting people a 1 out of 5, I would give them 0 stars as they no longer deserve any decent rating! I spoke to a James this morning and he was absolutely rude, condescending, rude, abrupt, and talking over me most of the time. He was putting words into my mouth and just not listening to me properly. He also gave me new information which no one else gave me before which I thought was really strange! Because of the fact that he was making me stressed and angry he said he was going to terminate the call and couldn’t help me. I was giving him accurate figures and he did not even listen or hear what I was saying. Very rude person. Hmrc honestly stress me out every time I call them, they do not help or do me any favours. They should be even running anymore as they clearly do not know what they are doing. No respect whatsoever! I called Meena the second time around wanting to complain and take it seriously and she did not hear me or what I was saying and I said I demanded to get a response this time about this complain towards James as I’m not putting up with their nonsense anymore! She said she couldn’t help me as I was refusing to give her my details, funny how people can’t just answer the question and the fact that people clearly get stressed and fed up of these people who do not know how to speak to human beings like myself, instead they make things worse! But yet it’s ok for them to make mistakes over and over and not even be sorry for their mistakes. This is honestly not acceptable. I have read the reviews on here and they don’t care to read what is being said about their terrible behaviour and lack of helping without any issues or people getting stressed. This is about people’s money and livelihood at the end of the day! I do not even respect Hmrc or the people who work behind this government company. They don’t care about anyone but themselves! James and Meena did not help and neither of them heard what I was saying clearly. My issue has not even been resolved because of their lack of listening skills and my questions were not answered!

Paying too much tax, have tried to call them 10 times over the last couple of days so far waiting anywhere between 30 mins to 1 hour 27 mins to only get told we are currently busy and can’t take your call and disconnect me. Are the staff working back in the offices yet or at home at our expense. How are they monitored if they are actually working. Have also tried the chat option and online both not helpfully either. With the cost of living it would be handy to have the additional money in my account not theirs. An actual joke of a system!!!

I waited over an hour just for the call to cut off. Wait time it too long.

Just waited on hold for an hour, was told no-one is available and cut off by the robot.

Absolutely shocking. Tried Live Chat but no one is available. Never experienced as poor service.

Been trying to tell hmrc I've not been self employed for over 5 months now keep sending me imaginary fines, been filling out the stopping self assessment form been employed since March 2022, absolute useless

After waiting on hold for an hour, I was disconnected by an impolite employee. Despite the situation, I remained courteous. English wasn't her first language. She claimed to have sent an email but got my details incorrect, and stated she could do no more. As I was asking a question, she simply hung up, showing no interest in helping further. It seems things may deteriorate further. I refuse to let this affect me badly. I am done for the day.

Absolute scum of the earth...my wife has cashed her pension in,and these scumbags think they're entitled to £600 of it!!! The whole government is corrupt!! Love to get my hands on them!!! Starting with SUNAK!!!

Pathetic. HMRC sent me a letter threatening debt collection for a payment which was made over 5 weeks ago. Because HMRC is so abysmally run it is impossible to get anyone on the phone so there is no way to get this issue put right.

You do realise HMRC that you are funded by the tax payer and you are there to provide a service? Instead you cause stress, anxiety and waste valuable time. In the private sector the CEO and senior executive team would be fired and replaced. In the public sector they just complain about their pay and strike.

Truly awful you wait 1hr to speak to rude HMRC staff they dont know anything put you on hold again and again as they ask the other person working in HMRC what to do when will someone be held accountable never, its taxpayers money no one cares in HMRC about service!

1 hour on hold before talking to anyone what a joke of a service we pay for . No point paying your taxes as they don't use them to improve to country they just put it In there own pockets. Shoddy service as always from a public service.

Closed company down and went back to sole trader.accountantant was told i would get vat number which 9 months later has not been sorted but they keep sending penalty charges.accountant spoke to them numerous times.im waiting to pay what i owe but length of time its taking must only employ single person to do all the work.pull your finger out hmrc

I have been trying to call HMRC support twice now from overseas, each time waiting for over 40 minutes and still could not get through to an advisor. Unfortunately I cannot use their online service to solve my issue, I am required to speak to an HMRC advisor. This lack of service is appalling.

Awful experience - broken Britain!!!
Initially told 30 minutes delay, a rang yesterday morning first thing, was told 30 minutes delay, then again 3 hrs later, then again mid afternoon then again just before the cut of time at night was told every time 30 minutes delay on the automated system… how on earth can you be delayed 30 minutes every time. What a shocking disgrace the HMRC is in ! Still can’t get through current been on hold 47 minutes! Not fit for purpose

HMRC are a bunch turnips. You can't call or email them! Their website is an unadulterated mess and the live virtual asst/chat isn't fit for purpose.
How the mighty have fallen!

I received a summon letter and couldn’t understand as I thought I was paying regularly after the reminder letters, its all blurry to me. I just had my newborn and didn’t know how I missed out 3 months. I don’t know what I’m going to do, i was like panicking, my baby was crying, i couldnt think straight, how did i missed it out i’m really helpless. First agent who I spoke to tried to help me but it was unclear. After I spoke to my husband, i called the hotline again and luckily agent name Debbie patiently explained and provided me reasonable options to settle. I do appreciate her professionalism and kindness, speaking to someone with empathy really help me calmed down which helps me clear my mind to make decisions. I thought I’m gonna lose my mind today.
Thank you Agent Debbie, you save my sanity really and my family as well, I hope you receive a recognition in HMRC as you really deserve it. More blessings to you.

I needed to see if HMRC required information about my change in circumstances. Online there were no details specifically to help; so I called the number which said 30 minutes wait time...46 minutes later...the call ended whilst I was still in the queue listening to the music! Useless! A joke of a department. Now they'll go without the information they crave!!

They don't answer letters and you can't get through on the phone, calls while waiting get cut off after about 30 mins. How on earth are we supposed to interact with them. The website is poor too as there's no mechanism to message them apart from raising a complaint so have just done so.