Holidays Experts Reviews 

I’m extremely happy and pleased with the service I received during the process. Jenifer Robert was very helpful, friendly, and professional throughout the entire process. She took the time to answer all my questions, provided clear and useful information, and made sure I felt comfortable and confident with my decision. The customer service was excellent, and I truly appreciate the support and attention I received. Overall, it was a very positive experience, and I would highly recommend them to anyone looking for great service and a smooth VISA application process. Thank you Jenifer and to the team for making everything so easy and pleasant!

Exceptional service from start to finish! Holiday Expert provided a reliable and professional service, giving me peace of mind and confidence throughout my visa application process. I would highly recommend Holiday Expert to anyone seeking assistance with their visa application. SAMUEL has been the architect of all of my visa applications and I can guarantee he handles the process with professionalism, integrity and respect.

These people are amazing with assistance in terms of visas especially Samuel. The process was made easy, smooth and less stressful will definitely recommend them

I recently did my application for Spain visa. Jeniffer Robert was very efficient and helpful. She guided and did my application smoothly. And I got my visa. Truly recommend their service.

Totally happy with the service, only one note, please check your documentation before submitting, as my in my error I approved without looking at the dates properly, which costed another £80.
Nevertheless in the last hour before going to the embassy they managed to rectify the error. Jenifer very supportive , guided me throughout the whole process.

I am very grateful for how I was treated by your outfit

Jennifer and Mark are two stars in the Team who were diligent and helpful in securing relevant Visa for travel.
Their diligence in documentation and guidance to prepare for Visa interview was professional.
Sincere thanks to them. Keep up the good work and I would recommend their services for Schengen and US Visas.

I had an amazing experience with them. Jennifer was amazing and really helpful and i would definitely reach them again for my holidays.

Thanks to Jennifer who assisted from the beginning till I got schengen Visa… Thank you for all your guidance and support

Really good service with great effort.. Thank you Jennifer Robert.. Highly recomended..

Bad Service Experience with Jeniffer. Don’t trust them , they all dodgy

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A big thank you to Jennifer for all her help and support with our visa applications. She was very professional, patient and always helpful whenever we had questions. The process was stressful, but Jennifer guided us throughout and kept us reassured. We have now both received our visas, and we are so happy and grateful! ❤️ I would highly recommend Jennifer to anyone looking for reliable and professional visa support. Thank you so much, Jennifer! 🙏

I am making a formal complaint about Jennifer and the way she handled my Schengen visa application.
Jennifer gave me incorrect advice regarding my travel document and proceeded with my applications, which were subsequently refused due to the document’s validity. I incurred £380 in costs as a direct result.

Despite my request for reimbursement, Jennifer has repeatedly avoided resolving the matter and has refused to pay the amount owed.

I consider the way I was treated completely unacceptable and misleading, and I am requesting that Holidays Experts investigate Jennifer’s conduct and reimburse my £380 losses.

Hi there,

I believe is giving genuine review and I recently had application through samuel. He is so smart and make work so easy that anyone can easily rely on. I had a very good service through him and I recommend to anyone for any hassle free process please speak to samuel.

A big thank you to Michael for all his help and support with my USA visa. I had almost lost hope, but Michael guided and assisted me throughout the process and helped me a lot. I truly appreciate everything you’ve done for me. Thank you so much, Michael! 🙏

Katherine from Holidays Experts was absolutely amazing! If it wasn’t for her I wouldn’t have used their services, she kept calling and checking on me for almost a year until I was finally ready to apply for my visa.

She was patient and helpful with good advice and suggestions and even after I applied for the visa and it took forever to be issued, she kept checking on me and encouraging me. I’ll definitely be recommending her!!!

Very friendly behaviour and sorting the documents very well for their clients, and also professional. Recommended

Extremely Disappointing and Unprofessional Service

After researching several agencies, I engaged Holiday Experts to assist with my travel plans and visa applications, starting with Switzerland. Initially, things seemed fine until the application resulted in a rejection due to poorly prepared documents provided by the agency—resulting in a £196 loss (£120 service fee + £76 visa fees). When I informed them, there was zero follow-up or accountability; the representative simply brushed it off and suggested trying another country.

Foolishly giving them a second chance, I trusted them with a Spain visa application for an appointment on August 21. I had to chase them for days just to get my documents, finally receiving them on August 20. Worse still, the agent opted me into a £100 premium service at the visa center without my consent, pushing my total out-of-pocket cost for the Spain application to £310 (£100 Holiday Experts fee + £210 at the visa office, of which £100 was for the unauthorized premium service).

Furthermore, their advice regarding sponsorship was entirely incorrect. They advised me to use my husband as a sponsor, failing to realize that Spain visa requirements mandate that sponsorship letters be legally notarized. Fortunately, the visa center staff recognized that my own bank balance was sufficient and advised me to omit my husband's unnotarized documents entirely, preventing a potential second rejection.

Since Friday, I have tried repeatedly to contact my agent regarding these issues, with zero response. When I finally called their main office today (August 24), all I got to hear was a generic "sorry" and instructions to just wait for the status of the visa, offering zero accountability for the stress, unauthorized charges, and near-miss rejection they caused.

This has been a deeply stressful and costly experience. I will not be using Holiday Experts again, nor will I ever recommend them to friends or family.

I have serious concerns about the reviews and customer experiences connected with Holidays Expert. Some reviews on the profile appear difficult to verify, so I believe Trustpilot should carefully check whether the reviews are from genuine customers and whether they meet its review guidelines.

There also appear to be wider complaints and concerns about the business that deserve proper investigation. I would strongly encourage Trustpilot to independently verify the reviews and look into any complaints submitted by customers.

If you have personally had a problem with Holidays Expert, I recommend keeping all receipts, messages, payment records, and booking information and reporting the matter to the appropriate consumer protection or law-enforcement authorities.

Customers deserve honest information, genuine reviews, and a clear picture before trusting any travel company with their money.