HDLS Lighting Reviews 7

We recently ordered a chandelier from Home Decor Light Store, and the entire experience—from first inquiry to final installation—was nothing short of exceptional.

Nima, the representative we worked with, delivered some of the best customer service we’ve ever experienced. Over the course of several weeks, he patiently worked through our constantly evolving design ideas and very specific sizing requirements. Our staircase presented challenging dimensions, but Nima went above and beyond to help us customize the chandelier to the exact right size, proportions, and overall look. His design guidance was invaluable, and he even advised us on the best timing for our order to avoid unnecessary tariff-related costs—something you don’t often see in this industry.

The payment process was seamless and straightforward. Shipping was handled with complete professionalism, and Nima kept us informed every step of the way. When the chandelier arrived, it was perfectly packaged, arrived in pristine condition, and exceeded our expectations in every way. It is absolutely stunning.

Customizing a high-value lighting piece from overseas can feel intimidating, but this experience was flawless from beginning to end. I highly recommend Home Decor Light Store to anyone looking to purchase beautiful lighting—whether straight from their collection or fully customized. This was an experience like none other, and we would not hesitate to work with them again.

After purchasing two Chandeliers and two wall lights, I realized how much I appreciated their customer service from the beginning to the end. Their expert opinion and suggestions made the purchase much more valuable, and their proper packaging and follow up after delivery proved to be professional. Highly recommended to my friends and future shoppers.

Superb service. You really find out the true value of a company when things don't go entirely as expected. Couldn't have asked for more. Highly recommend entrusting Nema and his team.

I purchased three chandeliers from here and we are very happy with our choice. What made the shopping experience particularly enjoyable was the excellent customer service. Whenever we had questions, they were answered promptly and we received a lot of help. We are very satisfied with our purchase and would buy from here again anytime. Highly recommended.

Waited 8 weeks for our chandelier to arrive just as promised and it was a well waited time and absolute beautiful chandelier the quality is exactly what was promised we can not take our eyes off it!

Top class Costumer service and delivered on time. We recieved a great consultation from company designers during our purchase.

We purchased two expensive chandeliers from HDLS recently worth about £4300. Once the lights arrived and were installed by our electrician, they both turned out to have faults, which were only possible to see at fitting, not earlier. For one of the chandeliers, one of the light bulb fittings kept burning the light bulb and on the second chandelier some of the metal hooks that hold the crystals were bent (possibly damaged during transport), so the crystals attached to them were pointing slightly outward or inward, rather than lining up nicely with others in a straight line.
Whilst for the first chandelier the customer service has sent a replacement bulb fitting, for the second chandelier there is not much they are doing at all. We could not really return the chandeliers anymore as they were fitted, and neither was it offered by the customer service as an option. We were also not offered any sort of compensation at all. Furthermore, we were really stunned by their response. Basically along the lines that it's not a big deal, you can just try to bend them back yourself. Really not a big deal? As it's metal really hard to bend, and even if we could, why should a customer have to do that for a light that cost more than £2000? For that price, they should be of high quality and arrive in perfect conditions. In addition to this, the customer service then also said that sometimes electricians cause the damage and blame them. Really? That could be said the other way around as well, you don't want to take any responsibility and then just accuse the electricians. Also, we know it was not the electrician who caused the damage as we were there the whole time during the fitting. I cannot see how they would anyway, given the type of issues we had. So, this type of response is a bit ridiculous. They also sent us a QC video of our light which seems to show everything working on the light bulb. So, we are just raising these issues for fun? We obviously had genuine issues with the quality of the light, and they had faults, we are not making this up.
Unfortunately, due to the above reasons as well as the really poor response by customer service without any sort of compensation, we cannot rate this company higher. It is simply the principle and customer courtesy that they completely seem to miss if you deliver faulty products. We paid a very high price for these chandeliers, so yes, we do expect premium quality and premium customer service. I could understand if we would have purchased lights for couple of hundred pounds that these might not be high quality necessarily, but these were over £4000 for the two lights. This only leaves us to think that they get these lights produced somewhere very cheaply and then just sell them for extortionate margin. Feel totally ripped off as well as dismissed by customer service on top of it without them taking any responsibility for it.
Very disappointed, would not recommend buying from them!