HomeLoft United Kingdom Reviews 526

Wrong item recieved months ago, still waiting for a refund despite continuing to chase up with customer services

DO NOT BUY FROM THIS COMPANY!
I ordered 4 items, cost over £250, only 3 arrived and took weeks to arrive.
Items ordered were not as expected.
I immediately contacted Homeloft and explained about the missing item and that I wanted to return the other 3.
The ‘seamless’ return procedure referred to on their website, was anything but! It was horrendous.
I sent dozens of emails and had to threaten legal action. They eventually provided the return address - USA, cost was over £48 by Fed Ex.
They clearly operate from US, not the UK, which is misleading from their website.
This was a very distressing experience, I would NOT recommend buying from this company.

Great communication throughout the transaction

An appalling experience. I received a faulty product and have been fobbed off at every attempt to return it or get a refund. I would not trust these people one bit! Do not buy anything from them!

Excellent service, great product. Will be back!

Great product and quick efficient delivery 10/10

Not sure how this company is still trading in the UK. I can only assume a large number of these reviews must be fake. I ordered a cooking pot worth £150 from them and they sent me a cheap alternative that is worth very little and offered me a 20% discount on my next order, as if I would order from them again. They are seemingly refusing to allow me to return the item so it seems like I'm going to have to report to trading standards and my bank. Steer clear

Most of these reviews contrast completely with my experience. My item never arrived and customer service offered me a 20% discount then proceeded to ignore me.

I had to wait a while for the delivery however the support desk was very helpful and followed up about the delay. The product itself will still need to be tested.

Just what I was looking for !!

Good product but it took a while to arrive. I was prepared to wait because it fits my decor. Otherwise I would have gone with alternatives

Incredibly poor pricing on the website - totals and discounts dont match at all and there is no final screen with what youve paid - this is incredibly misleading,

I was given a delivery date of between 2nd and 9th March, ive emaled for tracking to be told its not even being dispatched for another 3 days and i can expect it in the next 14

Utterley riddiculous and ive requested a refund

Good customer service

Good quality product, the escape ladder is for a 16th centaury house where the upper floor has limited escape routes, this product is perfect for the safety of the young family.

I initially had some trouble ordering but the Homeloft team helped me out and we received our order very quickly. Thank you!

Very good communication

Items are amazing, arrived promptly..