Home of Wool Reviews 

129
TrustScore 4.5 uit 5

4,5

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Beoordeeld met 5 van de 5 sterren

We've bought a wool play mat for our baby. She's very happy when she plays on it. We love it that it has custom dimentions and perfectly fits in the living room giving maximum room for the baby. We... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I ordered four mattress toppers in two different sizes from Home of Wool and am happy with them! I was looking for natural wool materials for the health of my family. I also received excellent custo... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Easy to work with despite the distance, Home of Wool fulfilled all of its obligations to us. The mattress itself (4 inches) is very comfortable and is what we had been looking for -- a firm mattress t... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I bought a wool mattress for my baby's bassinet, and I love it. Home of Wool was fantastic to work with: double-confirming the bed dimensions and changing the order a month after I placed it. Definite... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Matrassenwinkel
  2. Bedwinkel

Geschreven door het bedrijf

Truly natural wool mattresses, bedding, decor, and baby products. One-of-a-kind, bespoke, and handcrafted personally for you using nature's finest fibers. Combining centuries-old artisanal traditions with unparalleled craftsmanship, to give you extraordinary comfort and a healthy environment at home.


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

129 reviews

5 sterren
4 sterren
3 sterren
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1 ster

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4,5

Alle reviews

(129)

35 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Excellent product

Excellent product and ordering experience.

11 december 2023
Logo Home of Wool

Antwoord van Home of Wool

Thank you for taking the time to drop us a line to share your positive feedback, Sabo! 😊
We truly appreciate it!

Beoordeeld met 5 van de 5 sterren

I love all of my Home Of Wool products

I love all of my Home Of Wool products! We have two mattresses, headboard, cushions, duvets, blankets and pillows for the whole family! My boyfriend has an allergy from home dust and after he started to sleep on the mattress with wool fill, his discomfort just stopped!
All products are handcrafted and very beautiful!

14 februari 2024
Review zonder uitnodiging
Logo Home of Wool

Antwoord van Home of Wool

Thank you so much for the review, Елисавета! We truly appreciate your kind words!

Beoordeeld met 1 van de 5 sterren

Impossibile fare il reso

Impossibile fare il reso, è inaccettabile dover pagare così tanto per un reso

11 december 2023
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Antwoord van Home of Wool

Hello Angela! According to our policies, we accept returns for non-custom items, such as the changing mat, and the return charges are fully borne by the customer. This information is accessible on our website and has been in place prior to placing your order. Therefore, I assume you had the opportunity to be aware of it before ordering the mat.

Beoordeeld met 1 van de 5 sterren

If by chance you don’t like the mattress, too bad

My wife and I found the bed to be uncomfortable to sleep on. When I enquired about returning it to get our money we spent on the mattress back, I was told that would not be possible. Now I’m wondering what to do with this close four thousand dollar mattress.

13 december 2023
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Antwoord van Home of Wool

Dear Charles,

We are so sorry the mattress did not meet your comfort expectations and it was past the return window when you contacted us. We are fully dedicated to comfortable sleep and understand how important it is, so we did reply to your email inquiry immediately, with multiple suggestions on how to best resolve the issue, but we never heard back from you.

In our policies we do offer returns, requestable within 14 days of receipt. However, if you'd still like to get in touch and work out a solution, contact us at hello@homeofwool.com. We strive for each and every customer to be happy with their Home of Wool products!

Beoordeeld met 5 van de 5 sterren

I waited a few months to write this as…

I waited a few months to write this as I wanted to sleep on my mattress for some time to make sure I was still as pleased with it as when it arrived.

1. When it arrived, after getting all the packaging that it of course Has to be mailed in, it smelled really good! Like wool & linen, rather than like synthetic foam fake stuff, or fire retardants & other chemicals.

2. It was well packaged! while overall I'm pretty anti plastic, there really Are some things it has to be used for as anything else is just too expensive/impractical. They did a great job of packaging the mattress, first in layers of cello, then a very thick dropcloth like? plastic on the outside. You could see some areas where something in the shipping container had probably Tried to punch holes in it & been utterly unsuccessful because they wrapped it in a few layers. (thankfully.)

3. The workmanship on this is simply Divine. I am not a very small woman & yet this mattress has held up very well. The sewn tufts & things look great & show no sign of not being up to the job. (and it all LOOKS like a work of textile art to me!)

4. Its way more comfortable than I expected! I ordered my mattress because I am allergic to a lot of synthetics, dyes, etc. I had to, by necessity go for the thinnest mattress & was worried it would be too hard for me, but somehow a 3 inch wool mattress is just Not the same thing as a 3 inch foam one. This is wonderfully comfortable despite my having gone down from an 8 inch wool & cotton mattress to this one. (My old mattress was great, but I'm no longer strong enough to turn an 8in thick mattress over as one should now & then.) While a thicker version might be good if you have pain syndromes, fibromyalgia, etc....I don't & found this one to be fine for me.

5. Speaking of needing to turn the mattress...in the past, cotton or wool futon mattresses from other companies, I've had to flip them every couple of weeks or they would start to show wear, like a birds nest in the middle. This one has none of that. I'm thinking I will be able to turn this one far less often for that reason.

The only thing I will caution against, & common sense should say this Anyways, but as many of us are quite used to overnight shipping & all that craziness these days....your order Will take some time to arrive. Home of Wool completed the order in I think a week or so? Something quite reasonable for a made to order product as mine was, but it took a loooong time to arrive plus sat in customs for awhile once it arrived here. That's the only way that you could expect them to have reasonable shipping, but boats are not the fastest things :)

All that said, it's WELL worth the wait, just be sure & have something else arranged to sleep on for awhile & have patience. Home of Wools products are well worth the time quotient. I smile every time I change the sheets because it's the prettiest mattress I've ever slept on plus I love that while it Did take some fossil fuels to get it here from afar, it won't sit in a landfill for a thousand years at some point, the way I assume most of the syntheticky ones will.

6 december 2023
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Antwoord van Home of Wool

This message is so heartwarming! Thank you so much for taking the time to reach out with your positive feedback! We're blessed to be doing what we love and receive appreciation from wonderful people like you! 😊

Beoordeeld met 1 van de 5 sterren

I never received the materials I purchased.

Home of Wool has reached out to me to inform me that my purchased materials are on their way to me, I hope so...

State your location and let people know time to arrival of a purchase.

Today is the 19th of Feb., The tracking number House provided shows that my materials are not en route as they promised...

4 december 2023
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Antwoord van Home of Wool

Dear Maria,
We feel your frustration with the longer than expected transit time.

However, we do offer transparent information on the origin of goods as well as approximate transit times for our different shipping options. We are located in Bulgaria and free shipping takes about 3 weeks for US orders but could take longer around busy periods like the holidays, which was the case. We also offer a paid shipping option with e 3-day guaranteed delivery time.
Unfortunately, there was also the issue with filling your address incorrectly when you placed the order, which caused the package to be returned to us. But we did resend it and you received the package on the second try.
We’re always happy to help!

Beoordeeld met 5 van de 5 sterren

I love my mattress topper

I love my mattress topper. My sleep is definitely better due to temperature regulation and even my little dog sleeps better on it.

6 december 2023
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Antwoord van Home of Wool

Dear Kerry, we are so happy to hear you and your dog love our wool topper! We would be delighted to see you in our shop in the future again!

Beoordeeld met 5 van de 5 sterren

couldn't be happier

their customer service sets a new standard-- responsive, patient, going above and beyond to double check the details. I was concerned 2 inches wouldn't give me enough padding, but after a few weeks of enjoying these headboard cushions, I wouldn't change a thing. they are just the right balance of supportive and soft. I knew wool would be more expensive, but I was really wanting a couch without any plastic. this way I was able to DIY two small metal headboard and one king-size wooden headboard around a twin bed, add a wool mattress and wool headboard cushions, and voila- a non-toxic, sustainable couch (still much cheaper than the ready-made couches)

22 november 2023
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Antwoord van Home of Wool

It's so wonderful to hear you like the headboard cushions, Sasha! Leaving such a wonderful review is priceless support for us! We truly appreciate it!

Beoordeeld met 5 van de 5 sterren

IMPRESSIVE!!

IMPRESSIVE!!! This is the third time I have ordered from HOME OF WOOL and I am always THRILLED with the quality and workmanship. Over time I have been replacing seat and bench cushions and I have found that there is NO COMPARISON … you will never be disappointed. THANK YOU!

15 november 2023
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Antwoord van Home of Wool

Thank you for taking the time to drop us a line to share your positive feedback, Leslie!

Your words left us speechless! (smiley) It's heart-warming to know our work is appreciated this highly! It gives us an amazing sense of accomplishment and puts meaning into what we do!

We'll be delighted to help you with anything else in the future!

Warmly,
Rosica

Beoordeeld met 5 van de 5 sterren

Home of wool makes beautiful and…

Home of wool makes beautiful and healthy products! I have purchased multiple custom cushions, and I will order more. Every time I deal with the Home of Wool, I’m amazed at the quality of their customer service.

8 november 2023
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Antwoord van Home of Wool

Thank you for taking the time to share your thoughts, Eric! This really helps us and helps other people get more details on our work, so they know what to expect.

Beoordeeld met 1 van de 5 sterren

No Sample Sent

You took my money and never sent the sample I paid for. Kindly send my sample and maybe this review will changed.

10 oktober 2023
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Antwoord van Home of Wool

Dear Tycoa, we just want to confirm that all was well and fine and your order did arrive successfully in February. Free shipping does take a few weeks to arrive especially around and after the holiday rush. However, we do offer multiple shipping options to choose from at checkout with date estimations, including paid 3-day delivery. Warmest regards!

Beoordeeld met 1 van de 5 sterren

Waste of Time & Money

Avoid this company. Never purchasing from them again

I ordered a mattress it’s arrived but too short in length. I notified the company immediately who requested photos. Sent photos then they wanted more. Finally sent more photos & video showing there mattress doesn’t fit base of bed & too short. Eventually they replied trying to say mattress needs more wool when it’s completely full & got lots more wool than there recommended amount.
Company refused to give any compensation for there product that does not meet requirements.

6 januari 2024
Review zonder uitnodiging
Logo Home of Wool

Antwoord van Home of Wool

Dear Lacey,

We understand your frustration that the mattress initially seemed 4 cm (1.5”) shorter than expected.

Our mattresses are made with natural materials that can take some time to fully expand and reach their intended size which we account for in the initial construction. We apologize if this wasn't communicated clearly beforehand.

Please also remove the extra filling you used, since that expands the mattress’s thickness, which leads to the length and width shrinking to accommodate it. We strive for our customers to be happy and satisfied with our products, thus we sent a list of instructions and two videos showing the specifics of filling and tufting a wool mattress.

Rest assured, the mattress is made to the correct specifications and will conform to your bed frame within a few days of use. If after a reasonable amount of time the mattress still doesn't fit your bed frame, please don't hesitate to contact us again. We're happy to work with you to find a solution.

Beoordeeld met 5 van de 5 sterren

finely crafted…

I am so grateful for the finely crafted bed. To my surprise the wool keeps me warm in a cold winter climate. I feel grounded with my beautiful, hand crafted mattress.

3 november 2023
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Antwoord van Home of Wool

Dear Laurie,

We are so happy to hear you are enjoying your wool mattress! Thank you so much for taking the time to reach out with your positive feedback! We are also open to any suggestions to improve our products, listings, and service!

Beoordeeld met 5 van de 5 sterren

Words can hardly express my…

Words can hardly express my appreciation for Home of Wool. Their commitment to a quality product and their superb customer service, is a rare find these days.

I am a client for life.

Everyday, I enjoy their firm futon mattress with the pillowy wool topper. Luxurious!

Keep up the great work, guys. You are appreciated by many happy sleepers!

30 oktober 2023
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Antwoord van Home of Wool

Thank you, Paul! Your feedback is so appreciated. It gives us an amazing sense of accomplishment and puts meaning into what we do!

Beoordeeld met 5 van de 5 sterren

Excellent products

Excellent products made with care and fine craftsmanship. I appreciate this company.

4 oktober 2023
Logo Home of Wool

Antwoord van Home of Wool

Thank you so much, Janet! We are so happy to hear you are satisfied with our creations!

Beoordeeld met 4 van de 5 sterren

Dangling zipper and I think it’s really cool to be able to…

I think it’s really cool to be able to order a body pillow to my preferences. The quality is great. It is a little thicker than I like and I am waiting for it to compress some. But I worry that majority of the compression will occur in the middle of the body pillow.
Another aspect that I didn’t realize would be bothersome is the dangling zipper. When my foot touches it in the night it wakes me up a little. I know u can specify to have it tucked in (or something like that) but truthfully these pillows are so expensive that it would be nice if this was just automatically included (I think it cost extra).
Also, this product is made in Bulgaria or Bolivia….idk if that makes a difference for anyone.

4 oktober 2023
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Antwoord van Home of Wool

Thank you so much for sharing your thoughts with us! We are so happy to hear you appreciate the quality of our creations!

Please note all products have zippers in case the filling needs to be adjusted. Also, we do offer full customization of the zippers - you can choose from metal ones, plastic ones, hidden zippers etc. and it is all at no extra cost.

There is no need to worry about the majority of compression occurring in the middle of your body pillow - you can easily open the zipper of the insert and shuffle the wool. You can also take some of the wool filling out if you find the pillow thicker than you would prefer.

We are located in Bulgaria and we offer free or express worldwide shipping.

Beoordeeld met 5 van de 5 sterren

Great information

Great information. It's hard to buy a mattress without trying it but the website described all the options well enough that I felt confident in my buying decisions.

6 oktober 2023
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Antwoord van Home of Wool

Thank you so much for taking the time to share your positive feedback with us! Do not hesitate to contact us again in the future.

Beoordeeld met 5 van de 5 sterren

Very good quality!

1 september 2023
Logo Home of Wool

Antwoord van Home of Wool

Thank you for the kind words! We are happy to hear you enjoy our creations!

Beoordeeld met 5 van de 5 sterren

Много благодаря за качеството и любовта…

Много благодаря за качеството и любовта с която са изработени всеки един продукт който си закупих!Много е важно да осъзнаем колко ценно е това!Благодаря и за коректната доставка!Бъдете благословени!🙏🏻❤️😊

29 september 2023
Logo Home of Wool

Antwoord van Home of Wool

Благодарим Ви за топлите думи и доверието! Ще се радваме да помогнем с каквото можем и в бъдеще!

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