Hose Rhodes Dickson Reviews 

HRD at Ryde managed our house rental but did not ensure renters paid utility bills. 2 years later OVO areholding us responsible for the unpaid bills and are sending debt collectors to our home address

Chloe has been very helpful in resolving issues with a former tenant.
I'm glad to have HRD lettings as my agents!

Peter and Bethany have been amazing! From putting our property on the market in April 2025, having two sales collapse, and seeing us through the third one which was less than easy, they have supported us all the way. Would have no hesitation in recommending them, many thanks!

The sales team of Louise, Katie and Maisie provide excellent customer service throughout the selling process. They have good local knowledge and work well as part of a very friendly and professional team. They provide the buyer with practical advice to maximise sale potential and answered all of my questions promptly and effectively. They are a long established local estate agency and their commission rate is competitive. When matters needed chasing up with my buyers or their solicitors, they were very proactive in communicating to ensure progress was being made. Overall I found everything Hose Rhodes did for me to effect a sale was faultless and I would have zero hesitation in recommending them to anyone

Meghan was very helpful and friendly. She did everything we asked and kept us in the loop with updated information. A very positive experience.

I would strongly advise anyone considering Hose Rhodes Dickson to think carefully before doing so.

During our tenancy, we experienced a number of serious issues, including being left without reliable hot water for approximately three months. Despite numerous reports, promises of call-backs, visits from contractors and assurances that repairs would be carried out, the issue remained unresolved for an unacceptable length of time.

Communication throughout our tenancy was consistently poor. Calls were often not returned, updates were limited, and we frequently found ourselves chasing for information regarding problems within a property for which we were paying almost £2,000 per month in rent.

Perhaps most disappointing was the way matters were handled when we were applying for a new tenancy. We were advised by the agent to make a reduced rental payment while an ongoing dispute regarding the property's condition was being addressed. However, when approached for a reference, the same payment arrangement was later used to suggest that rent had been paid late, resulting in a negative reference. This was despite the arrangement arising from their own inability to provide clarity on what payment amount they expected during that period.

In my experience, customer service and tenant welfare appear to take a back seat to commercial interests. While Hose Rhodes Dickson may be one of the largest letting agents on the Isle of Wight, our experience was that size does not necessarily equate to quality of service.

Unfortunately, after multiple unresolved issues, poor communication and a disappointing approach to referencing, I would not recommend Hose Rhodes Dickson and would look elsewhere before entrusting them with your tenancy.

Excellent communication and support.
I had a great experience with Megan at Hose Rhodes Dickson
I was reassured throughout my whole process
Unfortunately I had to make a difficult decision and pull out of the property
When we spoke she was very understanding towards me.
Great person. And I thank her for all her help and support

Fantastic service from Peter and Beth at the Freshwater office of HRD for the purchase of our new home in the village! We experienced complications with the sale of our house on the mainland but they were so calm, patient and understanding. Communication was always excellent and from the first call to arrange a viewing through to handing over our new keys and removing the board, the service was perfect. Highly recommended!

no answer to questions put to them, no calls back when promised, inaccurate information and then lost the keys to the house we were buying! Told to leave our furniture in the garden on day of completion even though we hadn't completed

Thanks Chloe for arranging for a replacement electric shower in a managed property - not straightforward as after investigations (the shower was still under warranty) it turned out that the shower that had been installed was too powerful for the electrical system. Chloe liaised with the shower company, an electrician and a contractor to resolve the issue to the tenants' satisfaction. Thank you Chloe!

Both Peter and Bethany are very professional and knowledgeable but the qualities which we appreciated most through this challenging process of selling, were their caring and sensitivity towards us and our buyers. Thank you both…..very happy sellers.

Great Estate agents, both Bethany and Peter always willing to set up a viewings. Questions answered quickly. Collect keys quickly after completion.hifhly recommend.

Our experience with Hose Rhodes Dickson was outstanding. Louise, Peter, Bethany, and the teams in Newport and Freshwater provided exceptional service throughout. Their communication was clear and consistent, keeping us fully informed at every stage of our sale and purchase. They were also incredibly helpful in resolving matters with the property we were buying. We would not hesitate to return to them when looking for our next home.

My husband and I had to sell my late Mum's property earlier this year, and we are glad we chose Hose Rhodes Dickson as our estate agent. Sean, Heather, and Emily were always very polite, and after each viewing they had, one of them would always phone us with feedback. They always gave good advice, and always helped with any issues we had. We would highly recommend the Shanklin branch. Thank you for your great service.

Having enquired about travelling to the IOW to look at two properties in one day, I was not responded to.

I then sent an enquiry about a property in Cowes to their East Cowes branch. I started off by saying that I don't like being ignored. If the property is under offer or off the market, then some sort of response would have been good customer service. Once again I was totally ignored!

After pulling out of a sale for unforeseen circumstances HRD refused to release the lifetime legal I.D check report which we had paid £80 for, totally unreasonable and I will not be using them again .

Our house has been on and off the market with different estate agents since January. We did not have one viewing! Promised lots but delivered nothing.
As soon as we went with Ross and his team we had viewings booked within days of going live and have sold today!
Couldn’t rate Ross and his team highly enough!
Highly recommended!

From the moment we contacted HRD in Freshwater we had excellent service. Bethany & Peter arranged several viewings of the flat we have now bought.

Nothing was too much trouble to them. They contacted the Vendors many times to answer our multiple Qs and went above & beyond to support us every step of the way

Their phone & E Mail communication was exemplary. We couldn’t have wished for more helpful, knowledgable and charming estate agents

We highly recommend this company

As first time buyers, Beth and Peter were always more than happy to help and replied to any emails quickly. We would definitely recommend them to others. Thankyou for all the support.

I walked into the Ryde office almost as the last throw of the dice after a long hot fruitless frustrating couple of days looking for property
Freya was a breath of fresh air. To be honest, I started the conversation with not a lot of confidence being tired and a little jaded Freya actually listened actively, and helped me totally redefine what I was really seeking. It surprised me. Thank you so much Freya and the team.