Hot Tub Master Reviews 

Just visited this amazing showroom large selection to choose from ,
Left to look around freely,finally got down to 3 potential hot tubs & Andrew the sales rep pointed out the pro"s & cons to each one , on making our decision he couldn't have been more helpfull a star salesman to the company.
Helpfull & polite thank you Andrew well worthy of a 5 star review .

Great sales, product, delivery and aftercare, even dealing with a small problem effortlessly and quickly.

From making initial contact with this company i must say it has been extremely professional and exciting to purchase a hot tub from them. From meeting the team in the showroom in Edinburgh right through to the fitters and the girls at head office it has been a pleasure. Nothing was an issue and the tub is fantastic.

Mr Sharp

Love our hot tub, great price and great customer service: guys who installed it took their time, explained it every well and had no problems. The customer service team have rang me a few times, helped me with a couple of thing and very knowledgable

We ordered a hot tub a few months ago and could not be happier with the service we received from hot tub master, from order to delivery and after sales service we cannot fault them.

The whole experience was absolutely great! From the first enquiry in regards to the pricing, delivery, etc - Fiona was super helpful and looked after us throughout the journey. We were informed in advance when the delivery will take place and what time they'll get here. The drivers called on the day with an hour head ups. The drivers/installers were so efficient, careful, prompt, and skillful. Left the area tidy. The hottub itself was well packaged, a great quality and is working very well. It was such an easy process - we've been very pleased with it all. We love our hottub, and if ever needed, we won't hesitate to contact them again. Thank you for everything.

Dyna Stream -CWHITE
Love the hottub - super specious - 5 seat (including 2 loungers) - lovely design. We got complimentary cover and steps - awesome! Got the lifting handle fitted - Best decision ever. All the chemicals were purchased were delivered and made our life so much easier.

Purchesed Calm Stream 2 about 6 months ago and happy so far. No problems at all. Delivery guys also did a perfect job, where I thought it wont fit through the opening, but they made it happen. Definitely would recommend them.

The Customer Service experience wasn't great to be honest.

I completed all the paperwork and answered all the questions pretty quickly but then a few days before delivery they called me to advise of a problem. The first person I spoke to offered a refund instead of even attempting to address the concerns and find a solution (not great). A supervisor then called me and after a couple of conversations said that the delivery would be attempted. He also said he would call me back after he listened to the recordings (as I was being blamed for something which was not correct) but I never got a call back.

The delivery team however were great. They didn't see a problem, just highlighted solutions and managed to get the hot tub in without a hitch. They also noticed an issue that hadn't been picked up by the online team which led to us having to relocate the hot tub to a different area of the garden. Again, the Customer Service team should have picked up on this but the delivery team sorted it and couldn't have been happier with how they handled everything.

Overall, Customer Service needs to be reviewed, the delivery team were amazing and more than happy with the product.

Lovely company to deal with and a great product.

Fantastic company, from first contact I felt at ease talking to then and telling them what I needed, they were very friendly and gave me exactly what I asked for

Really good service from pre to post sale. Love the tub and would definitely recommend this product and company to others

Amazing service and equally amazing product. We could not be happier with our hot tub. We love spending time in the evening, winding down.
The service from these guys was far exceeded our expectations.
A definite recommendation.

Fantastic service from start to installation. Very good recommendation on the hot tub. This is an excellent addition to my quality time.

Could I ever do without my hot tub now? No never ! We bought ours in May and I was worried would I use it in the colder darker nights, no worries needed, In fact I use it even more so , love to de-stress in it after work. Hot Tub Masters was A* to order from. I would highly recommend.

We are over the moon with our new Hot Tub!
The experience from Sales to Delivery and Commissioning was fantastic, we would thoroughly recommend Hot Tub Master to anyone considering a Hot Tub.

Truly great hot tub. We have ours since June (about 3 months now) and it's great. Customer service is also top tier. Definitely worth recommending!

Great customer service and fantastic tub!

We went to their showroom to have a look at various models. The salesman was really helpful and answered any questions we had.
When the hot tub was fitted the team gave us advice in regards to filling up / the amount of chemicals to use

Would certainly recommend.

Really pleased with hot tub received text 7.00 am came 7.30 am all running for 9.00 am brilliant