Hot tubs at Home Reviews 25

My tub is maintained by Chandler who does a fantastic job. He is very patient as I usually ask him the same questions at every service. I couldn’t ask for a better service engineer

’m writing this review at 6am in the morning whilst drinking an espresso sitting in my newly installed hot tub contemplating how great life is.

As soon as we walked into hot tubs at home in January we knew that this is the business we would buy from.

Our hot tub purchase is one of the biggest investments we made in our lives and it was critical to me to buy from experts who would help us.

As soon as we met Jen any concerns we had were washed away (teehee) her decade plus of knowledge, her enthusiasm and whatever you need attitude was infectious.

Fast forward to Darren, Andy and the teams exceptional instal and the businesses after care support and you have an amazing business to buy with confidence from.

Thank you so much hot tubs at home we feel safe in your expert hands and happy sitting in our beautiful tub

We purchased our hot tub around this time last year and as with most of the reviews everything up to the install was great.

When the hot tub was installed and we were given a demo of it working and that's when i noticed the waterfall was struggling to pump water out let alone represent anything like what Coast Spa advertise. It turns out this was a known fault which we hadn't been advised of at the point we purchased it. We followed up with the office and they told us Coast Spa were working on an new part which would sort this out and was given a lead time of 2 to 3 months. The time came and went but i hadn't heard anything back from Hot Tubs at Home so I called and after they followed up with Coast Spa I was told the part had been made and it was just going through quality testing so all going well it should be shipped in a couple of months. Again, the couple of months past so I called Hot Tubs at Home and i was told some one would call back with an update which they didn't so i had to chase again. Eventually I was told they don't know whats happening as they're waiting for an update from Coast Spa!

Its now been nearly 3 months since i last heard off of Hot Tubs at Home and we're still none the wiser when this is going to be fixed nearly a year after it was installed. I understand that the pandemic has caused problems logistically across the world for lots of businesses but from what i understand Coast Spa are still shipping new tubs so shouldn't have a problem shipping a new part. The other frustrating part is after spending over £20,000 on a hot tub never once has anyone from Hot Tubs at Home called me to give me an update, its always been me chasing to find out any update.

After dealing with a company since February trying to get hold of a hot tub cover and listening to frustrating excuses it has been an absolute pleasure dealing with this company! Delightful staff and has managed to produce a cover immediately.
They were recommended by Coast Spas and rightly so!
Highly recommended!!!

I have the service plan as I really couldn't be bothered with the maintenance side of my hot tub, we just want to use it! Today was my first service which Brian came (on time) to carry out. He explained the service detailing what he was doing. My hot tub is now returned to showroom condition cleaned inside and out.

Would highly recommend!

Bought my first hot tub in 2011. Since then we have received brilliant service. Brian who serviced our hot tub was great, as all the other gentlemen have been previously.

‪Fantastic service again from Hot Tubs at Home. Max was on time, quick, efficient and very good at his job. It’s always a pleasure when our tub is serviced as the guys are so good at what they do‬. Would recommend them to anyone who is looking for a family run, friendly, well trained and professional service.

Brian came out today to service and clean our hot tub. He was very friendly, approachable and knowledgeable. He explained everything to us and even got a broken part ordered for us to go and collect.
Would highly recommend.

Fantastic customer service, great product knowledge and really helpful friendly people

From start to finish a friendly service.
Could not do enough for you I'm just loving having a hot tub .
Thank you to all

First class all the way.

Great team and no dramas.

Thank you

We had our hot tub installed yesterday, the installation team was very friendly and efficient. Sale to installation has been excellent customer service 😊

We purchased a new hot tub and it was delivered yesterday. This is our second tub but the first time we had used Hot Tubs At Home. From our first visit to the show room we knew this was the right company to deal with. Not only was the product quality head and shoulders above other distributors but the professionalism of the sales staff was excellent too. We were kept up to date with progress and we had a meeting at home to discuss the installation and setup requirements. On the date of installation Max and a colleague arrived on time and they worked through to 8pm making sure everything as it should be. Truly amazing service and I would have no hesitation in recommending this company. Many thanks!

the experience I had today with Max coming round to clean our hot tub was excellent. He conducted him self very professionally polite and chatty. He cracked on with the job of cleaning, he took a lot of pride in what he was doing making sure the tub looked like it was brand new. He is a great asset to the company. my wife came home from work and looked at the tub ,could not believe how clean the tub was. we are both very happy with the service we received today.

will recommend your company to others as you give very good service, support and a range of products.

Many thanks Russ

Excellent service from knowledgeable, competent, trustworthy and friendly staff - what more could you want!

We have had our hot tub for 4 years now. Great advice at the start on which hot tub for our needs, difficult installation went well and a regular straight forward service plan. Would definitely recommend them :-)

A great bunch of people who put their customers at the front of everything that they do from getting us to try the hot tub when they closed for business that day so that we were sure, to a great installation and high standard of regular servicing. I can't fault them on anything and would not hesitate to recommended them to anyone. We have had a brilliant relationship with them for around 8 years now, so it's not the first flush of excitement!

We have had a great experience with HTAH, they are very knowledgable, the sales advice is helpful not pushy and we’re happy with our hot tub. From start to finish the service has been great.

Total professionals and amazing customer service and support.

Honest and friendly service .. gave us some great advice from what our original brief was and came up with a solution that can only be described as incredible which will be enjoyed for many years to come .. thank you both !