Yusuf Islam, thank you! You were great and efficient at communication throughout the process. Housing hands needs more people like you! Thank you for your support and making me feel at ease whilst try... Toon meer
Bedrijf heeft geantwoord
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The whole process wasn't explained to me properly on how much i would pay per month, i should have probably asked more questions but my main problem was when i asked if they needed me to do anything w... Toon meer
Bedrijf heeft geantwoord
Honestly, not the best experience. Moving home can be incredibly stressful, and housing hand did add to that. The process can be quite slow, not only that - my contract recently ended and I no longer... Toon meer
Bedrijf heeft geantwoord
I am so grateful for the wonderful support I received during my application stage. Our agent Rafiya was incredibly helpful every step of the way, and I’m happy to say the contract has now been officia... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Housing Hand, we understand that finding and securing a home can sometimes feel complicated and stressful, especially when navigating unfamiliar rental requirements or lacking a qualifying UK-based guarantor. We exist to make renting easier, safer, and fairer for everyone involved. By acting as your trusted, professional rent guarantor, we help remove these traditional barriers so that students, working professionals, and international renters can secure the home they want with complete peace of mind. Over the years, our experience has helped us spot potential rental issues early and resolve them quickly. We work closely with a vast network of accommodation providers, landlords, and university partners to streamline the rental journey and reduce risk across the board. Whether you need help securing a shared tenancy, setting up a rent guarantor, or organizing deposit cover, we stand alongside you from start to home. We share our knowledge in a grounded, accessible way—ensuring our international audience always gets clear guidance without the confusing legal jargon. Our team is deeply committed to offering steady, reassuring support at every step of your journey. When you apply with us, we keep the entire process simple, transparent, and active, keeping you fully informed of your next steps as soon as they are approved. We put people first, always, because we believe everyone deserves a straightforward, supported path to their new home.
Contactgegevens
20-23 Mandela Street , NW1 0DU, London, Verenigd Koninkrijk
- +44(0)2072052625
- marketing@housinghand.co.uk
- housinghand.co.uk
Get pre-approved for a UK Guarantor.
3,2
Gemiddeld
2K reviews
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Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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The application process was really…
The application process was really stressful for me , as I had issues with uploading my documentation , however I did call and sent emails several times no one responded or helped , until days later I had to call again and insisted to speak to a human not Ai as Ai is their customer service, and to Nuno who was my supposed assigned member to my application, never responded to my emails ,the application was a really poor service.
However after the application was completed it’s been great 👍🏼💯
8 juni 2026
Review zonder uitnodiging
Antwoord van Housing Hand
Hi Queen,
Thank you for taking the time to share your feedback. We are sorry that the application process was stressful and that you had difficulty uploading your documents and getting the support you needed. We understand how frustrating it is to wait for a response when you are trying to complete your application.
We are pleased to hear that things have been going well since your application was completed. Your feedback is important to us and will help us improve the support we provide during the application process.
Thank you,
The Housing Hand Team
Amazing service honestly with out…
Amazing service honestly with out housing hand myself and my partner and dogs would have had no where to go after a section 21 . Outstanding
21 juni 2026
Review zonder uitnodiging
Antwoord van Housing Hand
Hello,
Thank you so much for your kind review. We’re so pleased we could support you, your partner and your dogs during such a difficult and uncertain time.
Wishing you all the very best in your new home.
Thank you,
The Housing Hand Team
Extremely slow application process-Please deal with my application as soon as possible
My guarantor application process has been extremely slow and has already taken almost two weeks. I now have less than one week before I need to move into my new accommodation, so this delay is causing me a great deal of stress and uncertainty.
For the past two days, I have been completely unable to contact my case manager Temitope. Both my landlord and I have sent multiple emails and made numerous phone calls, but we have received no response whatsoever. Also, the phone number on the website only connects me to an AI system.
As a tenant facing an imminent move-in date, I find this level of communication and support extremely disappointing. I understand that applications can take time, but completely losing contact with the assigned case manager at such a critical stage is unacceptable. I urgently need an update and proper communication regarding my application.
18 juni 2026
Review zonder uitnodiging
Antwoord van Housing Hand
Hi Xc,
We’re sorry to hear about your experience and understand how stressful this must be with your move-in date approaching.
We have been unable to identify your application from your Trustpilot screen name. Please contact us directly at team@housinghand.co.uk with your full name, the email address linked to your application and your reference number, so we can urgently look into this and provide an update.
Best wishes,
Housing Hand
Had a very positive experience with…
Had a very positive experience with Carl Russel. All my documentation was processed quickly and the process was efficient. Would definitely recommend!
3 juni 2026
Review zonder uitnodiging
Antwoord van Housing Hand
Hi MadebyMak,
Thank you for your 5 star review.
We're delighted to hear that you had a positive experience with Housing Hand and that Carl was able to support you throughout the process.
Thank you for your recommendation, and we wish you all the best with your accommodation and studies!
Best wishes,
Housing Hand
Atrocious experience
My experience with Housing Hand was extremely disappointing.
The application process dragged on for weeks while I was repeatedly asked for documents and clarifications. Throughout this period, I was left in a state of uncertainty regarding my accommodation despite responding promptly and providing the information requested.
My case was handled by Nuno Santos. Unfortunately, I found the communication slow and the overall process unnecessarily prolonged. I often felt I was chasing progress rather than being guided through the application. The delay caused a considerable amount of stress at a time when securing accommodation was already time-sensitive.
Housing Hand also contacted my employer for further confirmation despite my employment contract already outlining the nature of my employment. After several weeks of back-and-forth, the application was ultimately rejected because my contract was considered temporary.
What makes this even more frustrating is that after Housing Hand rejected my application, I approached a different guarantor provider and received approval within a matter of days. The contrast in efficiency and customer experience was significant.
For students and recent graduates, time is critical when arranging accommodation. In my experience, Housing Hand created weeks of uncertainty only to arrive at a decision that could likely have been reached much earlier.
I would not use this service again and would not recommend it based on my experience.
15 mei 2026
Review zonder uitnodiging
Antwoord van Housing Hand
Hi Ria,
Thank you for taking the time to share your feedback. We are sorry to hear that you were disappointed with your experience and understand how frustrating delays and uncertainty can be when trying to secure accommodation.
We take your comments seriously and are currently reviewing the details of your application. We will provide a further response once we have completed our review.
Kind regards,
Housing Hand
how do they get away with it
I dont understand how they get away with the blatant misrepresentation you come here because you dont have a guarantor half way through the forms you find out they want £300 per month which is fair enough but want a co-signer that is another word for ....a guarantor .....unbelievable semantics
5 juni 2026
Review zonder uitnodiging
Antwoord van Housing Hand
Hi Radstock Building Design,
Thank you for your feedback. We appreciate why this may have felt frustrating, especially if you came to Housing Hand because you didn't have access to a traditional guarantor.
While Housing Hand acts as the guarantor for your tenancy, we do require a co-signer as part of our application process. A co-signer is not a guarantor to the landlord; instead, they act as a second point of contact and are only involved as a last resort if we are unable to resolve an issue directly with the tenant. Unlike a traditional guarantor, co-signers do not undergo credit checks and can be based outside the UK.
We appreciate your comments and will continue working to ensure our requirements are communicated as clearly as possible throughout the application process.
Best wishes,
Housing Hand
Feels like they are very vague with payment structure
Feels like they are very vague with their terms and conditions, I began using the service in September of last year, which I was provided with 2 options: a once off fee of £867 or £106 monthly, which I called to clarify if that 106 was for the entire time of my tenancy, which they agreed it was, however now I’m being told that this subscription is a year long subscription and I can’t cancel it even after my tenancy is over, which sort of feels like they deliberately want to make you pay them for free, and on their site it states otherwise. Absolutely a nightmare to get in contact with the service team, and you need to wait 1-3 business days for them to respond to an email you respond to in an instant
29 mei 2026
Review zonder uitnodiging
Antwoord van Housing Hand
Hi Kwena,
Thank you for your feedback. We are sorry to hear about your experience.
We have requested further information from you privately so that we can locate your application and review the concerns you have raised regarding your payment plan, subscription, and communication with our team.
Once we have been able to investigate your account, we will provide a full response and work to address any issues identified.
Best wishes,
Housing Hand
Nuno helped me patiently with every…
Nuno helped me patiently with every step I was struggling. It turned out to be very simple and easy.
20 mei 2026
Review zonder uitnodiging
Antwoord van Housing Hand
Hi Lisana,
Thank you for your review. We’re really glad Nuno was able to guide you throughout the process. We appreciate your trust and are happy to hear everything turned out to be simpler than expected.
Best wishes,
Housing Hand
Very quick to respond and helpful with…
Very quick to respond and helpful with issues I had.
22 mei 2026
Review zonder uitnodiging
Antwoord van Housing Hand
Hi Madame Mari,
Thank you for your 5 star review. We’re so pleased to hear that our team was able to support you quickly throughout your application process.
Best wishes,
Housing Hand
The worst company
The worst company, maladministration, failure to contact, never responding and then when you cancel they ignore you to add additional charges and then partner with a collections company that starts adding on costs where the company was the one not responding. A MESS ALL AROUND
13 mei 2026
Review zonder uitnodiging
Antwoord van Housing Hand
Hi TM,
Thank you for your feedback. We’re sorry to hear about your experience.
Unfortunately, we’re unable to identify your account based on the information provided in your review, so we cannot investigate the details of your case. We have requested additional information and would appreciate it if you could respond with your name and contact details, or get in touch with our customer support team directly.
Once we have this information, we will be happy to look into the matter and work with you to resolve any outstanding issues.
Best wishes,
Housing Hand
Great service, fully recommend
Priyanka paun was great throughout the whole process, highly recommend.
11 mei 2026
Review zonder uitnodiging
Antwoord van Housing Hand
Hi Luke,
Thank you for your positive review. It's great to hear that you would recommend our service and that Priyanka was able to help you throughout the process.
Best wishes,
Housing Hand
A great experience with help there when…
A great experience with help there when needed. A thanks especially to Priyanka Paun who was there when I needed help and gave quick responses and helpful guidence to maek my experience as good as possible and smooth sailing.
1 mei 2026
Review zonder uitnodiging
Antwoord van Housing Hand
Hi Harli-Luiz,
Thank you for your 5 star review. We’re delighted to hear you had such a smooth and positive experience and that Priyanka's responses were quick and helpful.
Best wishes,
Housing Hand
Simple and Effective service
Communication was swift and simple easy to understand and booking completion was much faster than expected.
23 april 2026
Review zonder uitnodiging
Antwoord van Housing Hand
Hi Dominykas,
Thank you for you review. We are pleased to hear that you found our service easy to use and that the application process was completed faster than expected. Wishing you all the best in your new home.
Best wishes,
Housing Hand
They were always there to help when I…
They were always there to help when I asked questions
5 mei 2026
Review zonder uitnodiging
Antwoord van Housing Hand
Hi Isaac,
Thank you for your 5 star review. We're glad to hear that we were able to help you through the application process and answer any questions you had.
Best wishes,
Housing Hand
Very good service
Very good service. Temi was professional, attentive, and highly proactive, working diligently between all parties to ensure the successful setup of the guarantor agreement—even within a very tight deadline.
1 mei 2026
Review zonder uitnodiging
Antwoord van Housing Hand
Hi Elita,
Thank you for your review. We’re glad to hear you had a great experience and that Temi was able to support you so effectively, especially within a tight deadline. Wishing you all the best in your new home!
Best wishes,
Housing Hand
Yusuf was kind and patient which helped…
Yusuf was kind and patient which helped the process go smoothly
21 april 2026
Review zonder uitnodiging
Antwoord van Housing Hand
Hi Stacey,
Thank you for your positive feedback. We’re pleased to hear that Yusuf helped make the process go smoothly for you.
Best wishes,
Housing Hand
Whilst I had some trouble at different...
Whilst I had some trouble at different steps of the application, like the required documentation and payment method, Yusuf was very helpful all the way through. He replied very quickly, and always solving my problems right away, never forgetting to guide me on the remaining steps.
27 april 2026
Review zonder uitnodiging
Antwoord van Housing Hand
Hi Alejandro,
Thank you for your review. We’re sorry to hear you experienced some difficulties during parts of the application process, but we’re glad that Yusuf was able to support you every step of the way. Wishing you all the best in your new home!
Best wishes,
Housing Hand
Despite many hiccups along the way Temi…
Despite many hiccups along the way Temi was very helpful and was efficient and patient when giving assistance.
His help was very greatly apprciated
22 april 2026
Review zonder uitnodiging
Antwoord van Housing Hand
Hi Jacob,
Thank you for your 5 star review. We're glad to hear that Temi was able to support you throughout the process. Wishing you all the best in your new home!
Best wishes,
Housing Hand
Thank you, Temi!
Whilst my initial experience with Housing Hand wasn't as expected, I'd like to give special recognition to Temitope. He took on my case personally seeking to rectify my concerns. He was courteous, understanding and transparent, ensuring that I was well informed throughout the process. Thanks to Temi, I was able to have my Guarantor application processed in time for my move-in date. He's an asset to the Housing Hand team. Thank you!
15 april 2026
Review zonder uitnodiging
Antwoord van Housing Hand
Hi Rahima,
Thank you for your feedback. We’re sorry your initial experience didn’t meet expectations, but we’re really glad Temi was able to step in and support you through the process and get everything sorted in time for your move in. Wishing you all the best in your new home!
Best wishes,
Housing Hand
Fantastic service and friendly…
Fantastic service and friendly knowledgeable team members. Yusuf made it an stress-free experience.
Fast and efficient.
Would recommend.
9 april 2026
Review zonder uitnodiging
Antwoord van Housing Hand
Hi Mr Fleury,
Thank you for your five star review and recommendation! We’re glad to hear that you found our service fast and efficient, and that Yusuf was able to support you throughout the process.
Best wishes,
Housing Hand
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