Delivery was prompt and I love these dresses, they are great and I've bought 5 of the same ones in different colours or replacements over the last 4 years
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Lees wat reviewers zeggen
I needed some help regarding my lost package and Haxton Gal helped me a lot. They went an extra mile and posted my parcel to Klass, which was sent to them mistakenly because of Debenhams fault. I real... Toon meer
Bedrijf heeft geantwoord
Terrible experience. I ordered a navy blue top and a dress but received a black top and a white top instead. The white top was defective as well. Completely different items from what was advertised on... Toon meer
Bedrijf heeft geantwoord
I wanted to return my item, I couldn't print at home, you sent me a royal mail link, followed the instructions in order to receive a QR code for the post office to print the label, Tried several... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hoxton Gal elegantly combines the classical chic and the modern sophistication every woman seeks in their daily life. With a young and fresh approach in mind, we introduce playful flairs of wild prints to timeless class.
Contactgegevens
London, Verenigd Koninkrijk
- +44 7961 938041
- orders@glrfashion.com
- hoxtongal.co.uk
2,9
Gemiddeld
165 reviews
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Heeft 54% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Different style of clothes
I got same colour with same tag on top but different style. But just going on holidays no time to change
24 augustus 2023
Antwoord van Hoxton Gal
Hi Hina, Thank you for taking the time to leave a review. We are so sorry to hear you are not 100% happy with your purchase! If you ever aren't happy with any items please drop us an email. We'd be more than happy to help you! Thanks - Hoxton Gal Team
Perfect for Workwear
I was looking for loose but smart tops for work and came across this brand. My order came quickly and was exactly what I wanted. They are fantastic value for money and really good quality. The customer service has also been exceptional. Would happily recommend.
25 augustus 2023
Review zonder uitnodiging
Antwoord van Hoxton Gal
Hi Arlene, This is lovely to read! Thank you for sharing your review with us! :) - Hoxton Gal Team
Great Service!
I have ordered many styles from Hoxton Gal and they are always perfectly described, true to size with delivery on time. Thank youuu! 😍😍
24 augustus 2023
Review zonder uitnodiging
Antwoord van Hoxton Gal
Hi Yeliz, Thank you so much for sharing your lovely review! Happy future shoppings! :) -Hoxton Gal Team
Gorgeous dress!!!☺️ It arrived promptly…
Gorgeous dress!!!☺️ It arrived promptly and I had so many compliments when I wore it and it had a very flattering shape. Really happy.
28 augustus 2023
Review zonder uitnodiging
Antwoord van Hoxton Gal
Hi Seval, We are so pleased you are happy with your dress! Happy future shoppings! :) - Hoxton Gal Team
Great customer service from Asli
Has to chase a refund having returned a dress and not receiving confirmation of return or refund. Asli dealt with my query and was super helpful and friendly.
24 augustus 2023
Review zonder uitnodiging
Antwoord van Hoxton Gal
Hi Phoebe, This is great to read! We are always here to help with anything you need! :) - Hoxton Gal Team
Great customer service
Had to chase my delivery, Asli was very helpful and kept me informed. The dresses finally arrived and I love them. Well made and reasonably priced
17 augustus 2023
Review zonder uitnodiging
Antwoord van Hoxton Gal
Hi Amanda, Thank you so much for taking the time to leave your positive review. Happy future shoppings! :) - Hoxton Gal Team
Little disappointed
Ordering and delivery was easy and prompt , however the style of shirt/blouse was incorrect and not as selected it was the same colour. Due to the fact i required for weekend no time to send back .
4 augustus 2023
Antwoord van Hoxton Gal
Hi Judith, Please accept our apologies for this confusion. We are so sorry to hear this. Our CX team will get in touch with you asap. We are always here to help you. - Hoxton Gal Team
Long delivery.
1. Site has no information about material item is made of.
2. Site gives wrong delivery information. Instead of 4 - 5 working days my delivery took 8 working days. I ordered my item on 25/06/2023 and recieved on 05/07/2023.
Instead of saying: "Please note that we cannot guarantee that you will receive the goods within such estimated delivery times." company should estimate delivery time as 7 - 8 working days.
24 juni 2023
Antwoord van Hoxton Gal
Hi Olga,
We are so sorry to read you are disappointed. We can totally understand your frustration here. We ship all orders in 24hrs after they have been placed with 48hrs service of Royal Mail. 96% of the orders arrive in 2-3 business days, however, due to external reasons they might get delayed. Unfortunately, as we rely on external delivery companies, we can only indicate the estimated delivery times as a guideline.
For any queries about products, please feel free to reach out to our CX team via orders@glrfashion.com. We are always ready to help you with sizing, product info, shipping times, and more! Because your satisfaction is highly important to us.
Have a lovely day!
Thanks,
Hoxton Gal Team
A classic selection of clothing perfect…
A classic selection of clothing perfect for my FOH role.
20 juni 2023
Antwoord van Hoxton Gal
Hi Sandi, This is lovely to read! We are so pleased you are happy with your purchase. Happy future shoppings! :) - Hoxton Gal Team
Good customer service.
Unfortunately I wasn’t sent the correct order. I ordered 3items 2 were correct and the 3rd wasn’t what I’d ordered and i was sent a duplicate of one of the other items in the order. The problem was resolved quickly and a refund was issued along with a free returns label for the incorrect item but sadly the missing item wasn’t available for the event I had purchased it for.
5 juni 2023
Antwoord van Hoxton Gal
Hi Lucy, We are so sorry to read this. Please accept our apologies for this confusion. I can see that we have been in touch with you via email. Please let us know if you need a replacement for the missing item. We'd be happy to ship it asap. Because, your satisfaction is highly important to us! - Hoxton Gal Team
My experience with the Hoxton gal’s customer service
My experience with the Hoxton gal’s customer services has been great. I am really pleased the way my query was dealt with by Asli. A great person who responded to me without any delay and resolved my query quickly. I wish all companies have such great people in their customer services. Thank you Asli at Hoxton Gal!
12 juni 2023
Review zonder uitnodiging
Antwoord van Hoxton Gal
Hi Rabia, This is brilliant to read, thank you for taking the time to leave a review. We will pass your feedback onto her! :) - Hoxton Gal Team
No return label for items that were…
No return label for items that were full price but had discount code applied. I'll be returning both items just to make shipping cost worthwhile
20 april 2023
Antwoord van Hoxton Gal
Hi Claire,
We are so sorry to hear this. Unfortunately our free return service is only valid for full price items. You can find our return policy here --> https://hoxtongal.co.uk/pages/returns-exchange
Please let us know if you'll need any other help. Your satisfaction is highly important to us!
Thanks,
Hoxton Gal Team
Antwoord van Hoxton Gal
Hi Karen, This is so nice to read! Thank you for choosing Hoxton Gal. Happy future shoppings! :) - Hoxton Gal Team
Excellent service and staff very very…
Excellent service and staff very very helpful
19 april 2023
Review zonder uitnodiging
Antwoord van Hoxton Gal
Hi Maxine, This is great to read! We are so pleased you have been happy with our service! :) - Hoxton Gal Team
Refund due re: return
Spoke with Asli, in customer service about a return I had made and not received a refund. Within 24 hours of sending an email Asli, responded and sorted it out. An excellent customer service agent.
3 april 2023
Review zonder uitnodiging
Antwoord van Hoxton Gal
Hi Sharon, Thank you for taking the time to leave a review. We are always here to help if you need us! :) - Hoxton Gal Team
I had made a mistake returning goods…
I had made a mistake returning goods and contacted ‘Asli’ ( from customer care) who not only understood my situation but quickly, with care and compassion contacted the necessary department.
Thank you so much for making what for me was a dead end into a complete journey .
31 maart 2023
Review zonder uitnodiging
Antwoord van Hoxton Gal
Hi Sheena, This is great to read! We are always here to help with anything you need! :) - Hoxton Gal Team
Best dress ever!
Best dress ever! I’ve heard this brand from my friend and ordered a couple of items just to see. Well, I am totally surprised & fascinated how good the quality of the products are!! The fit, the color, the quality absolutely amazing…
17 maart 2023
Review zonder uitnodiging
Antwoord van Hoxton Gal
Hi Canan, This is lovely to read! We are so pleased you are happy with your dress. Happy future shoppings! :) - Hoxton Gal Team
My first time ordering from Hoxton Gal…
My first time ordering from Hoxton Gal and I was really impressed. Love my new blouses! I received many compliments about the chic and modest design. Great colours plus the sizing was perfect . Delivery also prompt which is something I really value. Thank you Hoxton Gal , I’ll be back!
5 maart 2023
Review zonder uitnodiging
Antwoord van Hoxton Gal
Hi, Thank you so much for taking the time to leave your positive review. Happy future shoppings! :) - Hoxton Gal Team
Amazing quality and collection
Amazing quality and collection. I am so happy about the customer service. Very recommended.
5 maart 2023
Review zonder uitnodiging
Antwoord van Hoxton Gal
Hi, This is lovely to read! Thank you for sharing your review with us! :) - Hoxton Gal Team
Poor quality and fit
Poor quality and fit. Sorry but won't be purchasing again ....
2 maart 2023
Review zonder uitnodiging
Antwoord van Hoxton Gal
Hi,
The satisfaction of our customers is highly important to us. We are sorry for the negative experience you had. If you can contact us via orders@glrfashion.com, we will be happy to help you.
Have a nice day,
Hoxton Gal Team
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