I received excellent service from HRNL, who handled my storm damage claim promptly and professionally. Gemma, the Senior Technical Claims Handler, was particularly helpful, keeping me informed through... Toon meer
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Lees wat reviewers zeggen
We recently had work carried out in our living room. There were quite a few communication issues with the insurance company at the start, which made the process more stressful than it needed to be... Toon meer
Bedrijf heeft geantwoord
I made my first insurance claim in many years in June 2026 when I found a largs window shattered for no obvious reason. I contacted HML and spoke with John Arundale who guided me through the steps I... Toon meer
From the first port of call Tom was on hand to help me threw everything I couldn’t got where I was without him every time I had a question they found my answer for me if you ever need to deal with the... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Home Repair Network Limited (HRNL) manage property damage claims on behalf of UK Insurance Co's. We are appointed by Insurers to impartially validate a Customers claim in line with the Insurance policy terms, claims guidlelines and where appropriate, offer a fair settlement value or provide access to the services of an approved building repair contractor. We do not receive any commission / reward from Insurers for the outcome or value of a Customers claim. We are paid a fixed amount to provide our opinion on the cause and value of a claim. HRNL has a network of individual building damage surveyors and repair contractors to aid in the validation and settlement of a claim across the UK.
Contactgegevens
The Willows, Ransom Wood Business Park, NG21 0HJ, Mansfield, Verenigd Koninkrijk
- 01709 794610
- escalations@hrnl.co.uk
- hrnl.co.uk
4,6
Uitstekend
362 reviews
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Con artists
No doubt most, if not all, the good reviews on here are fake go check on GOOGLEREVIEWS and you’ll see how disgusting this company truly is. Just turned down my parents (in their 70s) valid insurance claim, heavy rains caused leak that has cracked and left a bulging ceiling in one bedroom, the guy that came out was nice and well trained shame he works for such SCUMBAGS. He went through what was covered and would be gotten by my parents then a few days later called my dad apologising profusely about how they’ve turned down the claim and he doesn’t understand why when it’s covered, that he fought for the claim to be paid but they still denied it. Con artists like this are the reason why insurance companies get away with their terrible behaviour and most probably get a bonus every time they deny.
25 februari 2026
Review zonder uitnodiging
Antwoord van Home Repair Network Limited
Good afternoon Erin Saxton, I am sorry to hear of your feedback. can you please forward me some details to rebecca.clarey@hrnl.co.uk so we can review the claim. Please supply your parents full name, postcode and claim number, Thank you Rebecca
I recently made a claim on my bathroom…
I recently made a claim on my bathroom insurance and was really impressed with the service. Nathan was very helpful, professional, and made the whole process quick and stress-free. Everything was handled by the team efficiently and I was kept updated throughout. Highly recommend!
23 februari 2026
Review zonder uitnodiging
Antwoord van Home Repair Network Limited
Hi Susan, thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with HRNL service. We’re so pleased to hear that Nathan made a difference for you. Your satisfaction is our top priority, and your review reaffirms the hard work we put in every day. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to all at HRNL.
Warm regards,
The HRNL Team
Very fair and efficient
Very fair and efficient. In sorting our claim from storm damage
18 februari 2026
Review zonder uitnodiging
Antwoord van Home Repair Network Limited
Thanks for the 5 stars John, your review is a great way to let us know we’re on track for making our customers smile! We appreciate you taking the time to give your feedback.
Warm regards,
The HRNL Team
Thank you Tom!
We recently had work carried out in our living room.
There were quite a few communication issues with the insurance company at the start, which made the process more stressful than it needed to be. However, once Tom stepped in to help, everything was handled smoothly and efficiently. He really took the time to sort things out with the contractors and kept us informed throughout, which made a huge difference.
A big thank you to Tom for helping get everything resolved — his support turned the whole experience around.
2 februari 2026
Review zonder uitnodiging
Antwoord van Home Repair Network Limited
Thank you for taking the time to share your experience with us. We’re so pleased to hear that Tom made a difference for you, we’re glad that Tom could help ease the pressure and get things moving quickly for you. Your satisfaction is our top priority; we continuously strive to improve and provide excellent service to all our customers.
Warm Regards
The HRNL Team
Damage in two places caused by tiles being blown off…
Damage in two places caused by tiles being blown off the roof and crashing through the extension roof below.
Caroline was very pleasant,sympathetic and efficient in organizing someone to inspect the damage and arrange for the Tilers who did the repairs so that the whole process was completed within a week.
6 februari 2026
Review zonder uitnodiging
Antwoord van Home Repair Network Limited
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that Carolyn made a difference for you. Your satisfaction is our top priority, and your review reaffirms the hard work we put in every day.
Warm Regards
The HRNL Team
Satisfactory service
I found home repair network limited professional in the way they conducted themselves. They kept me informed of progress with the repair of snow damage to my house gutters and appointed very good repair workers to do the job.
20 januari 2026
Review zonder uitnodiging
Antwoord van Home Repair Network Limited
Thank you for taking the time to share your feedback. We are delighted to hear about your positive experiences with our service teams. Rest assured, we continuously strive to improve and provide excellent service to all our customers.
Warm regards,
The HRNL Team
Storm Damage
Having experienced storm damage to a set of virtually brand new bi fold doors, our claim was picked up and processed seamlessly. Once the quote was submitted, it was approved almost by return. Very grateful, thank you
12 januari 2026
Review zonder uitnodiging
Antwoord van Home Repair Network Limited
Thank you for your recent Trustpilot review Julie. I am glad to see you have had a good experience with us. We really do appreciate your feedback, so thank you for taking the time to do this for us. If you require any further assistance, please do not hesitate to contact myself or our live chat team.
Warm regards,
The HRNL Team
Happy HRNL Customer
Once I was passed over to HRNL my claim was processed really quickly and efficiently. The colleague who handled our claim, Gemma was really helpful, kept us updated and made sure we were happy with evrything. The builders who did the job worked quickly and the work was of good quality.
Would recommend this company.
9 februari 2026
Review zonder uitnodiging
Antwoord van Home Repair Network Limited
Hi Stephen Paines, thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with HRNL service. We’re really pleased to hear that Gemma, and the Home Repair Network team were able to support you efficiently and promptly during such a stressful time.
Your feedback means a lot to us and will be shared with the team—especially Gemma!
Warm regards,
The HRNL Team
Door Panel
Friendly, efficient and knowledgeable team that dealt with and resolved my claim promptly. Thank you.
6 februari 2026
Review zonder uitnodiging
Antwoord van Home Repair Network Limited
We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team.
Warm regards,
The HRNL Team
Straightforward process
Straightforward process, easy to deal with/contact and helpful. Made the process simple.
6 januari 2026
Review zonder uitnodiging
Antwoord van Home Repair Network Limited
We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team.
Warm regards,
The HRNL Team
Very slick and stress free.
Once home repair network took on my insurance claim repair the whole process was slick and efficient from the communication from my claim handler who kept me informed on every stage of the work from the repair assessor and the local scaffolders/roofer contractors who carried out all the work in a day and scaffolding erected and removed in the same day. It was faultless the whole process and very slick. Thank you from a very happy customer.
3 februari 2026
Review zonder uitnodiging
Antwoord van Home Repair Network Limited
Hi Chris Nicholson, thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with HRNL service. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to all at HRNL.
Warm regards,
The HRNL Team
insurance claim
iv been insured since 1998 and this is the first ever claim iv had ,...Sally and Diane from Home Repair couldnt have helped me more ,both are lovely caring ladies ,...through water damage i had to have a new floor and 3 kitchen units and worktop replaced ,Aaron and Ben did a fantastic job ,i cannot thank their team more ,they all went over and above to help ....thankyou
10 oktober 2025
Review zonder uitnodiging
Antwoord van Home Repair Network Limited
We really appreciate you taking the time to leave us your 4-star review. It means a lot to the whole team.
Warm regards,
The HRNL Team
Very efficient company
They dealt with insurance claim for Aviva to replace shopfront and roller shutter. Andy Reay was helpful and dealt with matters very quickly and efficiency
30 januari 2026
Review zonder uitnodiging
Antwoord van Home Repair Network Limited
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that Andy made a difference for you. Your satisfaction is our top priority, and your review reaffirms the hard work we put in every day. We continuously strive to improve and provide excellent service to all our customers.
Warm regards,
The HRNL Team
The repair was carried out to highest…
The repair was carried out to highest spec very happy.
21 januari 2026
Review zonder uitnodiging
Antwoord van Home Repair Network Limited
Thank you for taking the time to share your feedback. We are delighted to hear about your positive experiences with our service teams. Rest assured, we continuously strive to improve and provide excellent service to all our customers.
Warm regards,
The HRNL Team
Reliable Tradesmen
The staff were excellent and gave me a schedule of who was coming each day and the work they would carry out repairing the kitchen ceiling and decorating the kitchen. The work was completed on time to my satisfaction .
Gemma and Joanna were very helpful’ and answered any queries promptly.
19 januari 2026
Review zonder uitnodiging
Antwoord van Home Repair Network Limited
Thank you so much for your kind review.
We’re really pleased to hear that Gemma and the Home Repair Network team were able to support you efficiently and promptly during such a stressful time. Storm damage can be incredibly disruptive, so we’re glad we could help ease the pressure and get things moving quickly for you.
Your feedback means a lot to us and will be shared with the team—especially Gemma!
Warm regards,
The HRNL Team
John was very professional yet friendly…
John was very professional yet friendly and acted promptly in every aspect of my claim, giving clear information as to what procedures were and how the claim would progress making sure all monies were paid promptly on receipt of quotes and invoices.
30 januari 2026
Review zonder uitnodiging
Antwoord van Home Repair Network Limited
Thanks so much for your review, we love getting feedback about our employees and our service and we take pride in our customer service.
Your feedback means a lot to us and will be shared with the team—especially John!
Warm regards,
The HRNL Team
A Roof repair which received quick and effective action.
Quick action from them, efficient service and kept their eye on the ball all the time. Work proceeded quickly and effectively. Gemma was excellent and kept us updated all the time.
9 december 2025
Review zonder uitnodiging
Antwoord van Home Repair Network Limited
Thank you so much for your kind 5-star review.
We’re really pleased to hear that Gemma, and the Home Repair Network team were able to support you efficiently and promptly during such a stressful time. Storm damage can be incredibly disruptive, so we’re glad we could help ease the pressure and get things moving quickly for you.
Your feedback means a lot to us and will be shared with the team—especially Gemma!
Warm regards,
The HRNL Team
Great team great company
Team quickly responded, they offered support and other options. Team allowed me to complete the job on emergency with different contractors which help me to fixed the issue very quickly and timely manner.
Very helpful guys, understood the severity of the situation. Never judged.
Extremely grateful and happy
21 januari 2026
Review zonder uitnodiging
Antwoord van Home Repair Network Limited
Hi Mr Sager, thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with HRNL service. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to all at HRNL.
Warm regards,
The HRNL Team
Amazing service from this company.
Amazing service from this company.
My dealings with John Arundale was very professional and trouble free.
Highly recommended.
19 januari 2026
Review zonder uitnodiging
Antwoord van Home Repair Network Limited
Thanks so much for your review, Tony Wilkins, we love getting feedback about our employees and our service and we take pride in our customer service.
Warm regards,
The HRNL Team
After a terrifying night with the storm…
After a terrifying night with the storm we had to make our first claim ever,you made it so easy for us very helpful every step of the way we thought it was going to be long drawn out can’t thank you enough,your surveyor
Was very professional and talked us through everything can’t thank you enough amazing
8 januari 2026
Review zonder uitnodiging
Antwoord van Home Repair Network Limited
Thank you J Trayler for taking the time to share your positive experience with us. We’re so pleased to hear that our surveyor made a difference for you. Your satisfaction is our top priority, and your review reaffirms the hard work we put in every day. We continuously strive to improve and provide excellent service to all our customers.
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