I received excellent service from HRNL, who handled my storm damage claim promptly and professionally. Gemma, the Senior Technical Claims Handler, was particularly helpful, keeping me informed through... Toon meer
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Lees wat reviewers zeggen
We recently had work carried out in our living room. There were quite a few communication issues with the insurance company at the start, which made the process more stressful than it needed to be... Toon meer
Bedrijf heeft geantwoord
I made my first insurance claim in many years in June 2026 when I found a largs window shattered for no obvious reason. I contacted HML and spoke with John Arundale who guided me through the steps I... Toon meer
From the first port of call Tom was on hand to help me threw everything I couldn’t got where I was without him every time I had a question they found my answer for me if you ever need to deal with the... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Home Repair Network Limited (HRNL) manage property damage claims on behalf of UK Insurance Co's. We are appointed by Insurers to impartially validate a Customers claim in line with the Insurance policy terms, claims guidlelines and where appropriate, offer a fair settlement value or provide access to the services of an approved building repair contractor. We do not receive any commission / reward from Insurers for the outcome or value of a Customers claim. We are paid a fixed amount to provide our opinion on the cause and value of a claim. HRNL has a network of individual building damage surveyors and repair contractors to aid in the validation and settlement of a claim across the UK.
Contactgegevens
The Willows, Ransom Wood Business Park, NG21 0HJ, Mansfield, Verenigd Koninkrijk
- 01709 794610
- escalations@hrnl.co.uk
- hrnl.co.uk
4,6
Uitstekend
362 reviews
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I had a very constructive and…
I had a very constructive and professional experience from Carolyn. She listened to the problem I had and provided the appropriate level of guidance to support my claim. It was a lengthy one due to its complexity but I was reassured every time I spoke to her! Thank you!
14 oktober 2025
Review zonder uitnodiging
Antwoord van Home Repair Network Limited
Thank you so much for your kind review.
We’re really pleased to hear that Carolyn and the Home Repair Network team were able to support you efficiently and promptly during such a stressful time. Storm damage can be incredibly disruptive, so we’re glad we could help ease the pressure and get things moving quickly for you.
Your feedback means a lot to us and will be shared with the team—especially Carolyn!
Warm regards,
The HRNL Team
Efficient service by Home Repair Network
Gemma and Home Repair Network provided an efficient, timely service which was appreciated very much at a stressful time following significant roof damage and water leakage during a storm. Thanks very much.
6 juli 2025
Review zonder uitnodiging
Antwoord van Home Repair Network Limited
Thank you so much for your kind review.
We’re really pleased to hear that Gemma and the Home Repair Network team were able to support you efficiently and promptly during such a stressful time. Storm damage can be incredibly disruptive, so we’re glad we could help ease the pressure and get things moving quickly for you.
Your feedback means a lot to us and will be shared with the team—especially Gemma!
Warm regards,
The HRNL Team
Repairing storm damage to my roof
Truly Excellent .HRNL clearly operate in the field where people value helpful, and in particular thoughtful service because they are inevitably going to be experiencing concerns. Gemma has gone far beyond my expectations to manage what could’ve been a very unpleasant scenario, in a totally professional manner
9 oktober 2025
Review zonder uitnodiging
Antwoord van Home Repair Network Limited
Thank you for your truly excellent feedback, Mike.
At HRNL, we deeply value thoughtful and helpful service—especially in moments when people are navigating concerns or challenges. It’s wonderful to hear that Gemma exceeded your expectations and handled a potentially difficult situation with such professionalism and care.
We’re incredibly proud to have team members like Gemma who embody our commitment to supporting others with empathy and integrity. Your recognition means a great deal to us—and to her.
Efficient and Effective
We had a really good experience with HRNL and Nathan dealt with the repairs to our flat in a very efficient and effective manner. A great company to deal with, we were kept well informed and and queries were answered quickly. Very easy for us to recommend them
1 september 2025
Review zonder uitnodiging
Antwoord van Home Repair Network Limited
Thank you for the 5 stars J Collins, your review is a great way to let us know we’re on track for making our customers smile! We appreciate you taking the time to give your feedback.
I had storm damage in December 2024
I had storm damage in December 2024. I had never dealt with this type of damage before, and really was at a loss. Carolyn, of the team, has been an absolute brick, in talking me through this stressful time, in a positive, polite and professional manner. I personally found it easier to keep in touch with one person for continuity but found all members to be helpful. My sincere thanks Carolyn.
1 september 2025
Review zonder uitnodiging
Antwoord van Home Repair Network Limited
Thank you Gloria Hearn for taking the time to share your positive experience with us. We’re so pleased to hear that Carolyn and the rest of the HRNL team made a difference for you. Your satisfaction is our top priority, and your review reaffirms the hard work we put in every day.
Emily Ford was a amazing customer…
Emily Ford was a amazing customer service stuff.Helpful polite ,time spending for finding a document which i had lost .She was amazingly helpful
28 augustus 2025
Review zonder uitnodiging
Antwoord van Home Repair Network Limited
Hi Halis Arikan thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with HRNL service. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to all at HRNL.
Thank you HRNL for sorting roof repairs…
Thank you HRNL for sorting roof repairs and extensive water damage to my home caused by wild storms in January. It seemed a long time before repairs were started but can understand when I now realise the planning that had to be done to make sure that everything went like clockwork from furniture being taken away and returned a month later. Work now completed and am very happy with results.
I feel I have to mention that any phone calls I had occasion to make were answered immediately or was returned very shortly. This meant a lot to me so thank you Richard, Jenna and all those friendly people in AIM and Belfor.
31 augustus 2025
Review zonder uitnodiging
Antwoord van Home Repair Network Limited
Thank you Myra for taking the time to share your positive experience with us. Your satisfaction is our top priority, and your review reaffirms the hard work we put in every day. We are so happy the service was to your satisfaction.
Excellent service from HRNL following…
Excellent service from HRNL following damage to our roof during the recent storm,
It was easy to contact them and Carolyn who dealt with us was friendly and helpful appointing quickly a surveyor and local roofer to fix the problem.
15 augustus 2025
Review zonder uitnodiging
Antwoord van Home Repair Network Limited
We really appreciate you taking the time to leave us your5 - star review. It means a lot to the whole team. Thank you.
We have had quite a stressful time with…
We have had quite a stressful time with the situation at our home and damaged caused by a leak. Initially it seems like the surveyor who came out and did our initial assessment ,didn’t write up fully the problem which was concerning . Fortunately Ellie Stone listened thoroughly to our situation and once we provided more details and a builders report , the situation was resolved fairly quickly we were able to get the help that we really needed . I appreciate the company’s flexibility to re listen to our situation and not shut down the conversation.
So we are very grateful to Ellie for her patience and taking time to really understand the complexity of the situation and also for her politeness and kind manner .
11 juni 2025
Review zonder uitnodiging
Antwoord van Home Repair Network Limited
Thanks so much for your review Stuart Laing, we love getting feedback about our employees and our service and we take pride in our customer service.
Warter damage
Just like to say thank you to this company for sorting out my water damage claim so quickly lovely surveyor man Richard ?came to my property could clearly the problem he gave me to options
I spoke to a lady in their office Diane smith
Who sorted everything out for me was a pleasure to speak to her on the phone so helpful she is an asset to your company
So thank you to home repair network
4 augustus 2025
Review zonder uitnodiging
Antwoord van Home Repair Network Limited
Hi Victoria Ayres, thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with HRNL service. We love getting feedback about our employees and our service and we take pride in our customer service. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to all at HRNL. Thank you HRNL
Gemma is a star!!
Really positive engagement with Gemma. Whilst the claim has taken some time to resolve, Gemma has been great in keeping me updated throughout and explaining next steps etc which has been reassuring!
4 augustus 2025
Review zonder uitnodiging
Antwoord van Home Repair Network Limited
Thanks so much for your review Cerys Myers, we love getting feedback about our employees and our service and we take pride in our customer service.
Very fast in processing and clear and…
Very fast in processing and clear and friendly communications. Thanks
21 juli 2025
Review zonder uitnodiging
Antwoord van Home Repair Network Limited
Hi Jon Delano, thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with HRNL service. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to all at HRNL
excellent service
excellent service, prompt responses, polite team and could not have done more to help in what was a very stressful time.
13 januari 2025
Review zonder uitnodiging
Antwoord van Home Repair Network Limited
Thank you Sue for your recent Trustpilot review. I am glad to see you have had a good experience with us. We really do appreciate your feedback, so thank you for taking the time to do this for us. If you require any further assistance, please do not hesitate to contact myself or our live chat team.
John contacted me very quickly after my…
John contacted me very quickly after my initial claim and was such a lovely person to speak to. He made everything clear and even helped me understand the cause of the damage to my window. The prompt responses and excellent customer service is everything you want and need when dealing with an issue. Thank you very much
17 juli 2025
Review zonder uitnodiging
Antwoord van Home Repair Network Limited
Thank you Vicky Leigh for taking the time to share your positive experience with us. We’re so pleased to hear that John made a difference for you. Your satisfaction is our top priority, and your review reaffirms the hard work we put in every day.
Antwoord van Home Repair Network Limited
Hi Stephen Copley, thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with HRNL service. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to all at HRNL.
Had a clear explanation of the reason…
Had a clear explanation of the reason for the amount reimbursed
9 juli 2025
Review zonder uitnodiging
Antwoord van Home Repair Network Limited
Your feedback means a lot to us and motivates our team to keep delivering the best possible service. If you ever need anything else or have any questions, we’re always here to help.
No customer care.
Lack of contact and customer care 2 pensioners nearly 4 months of disruption and did our own work in the end. Well out of pocket.
20 februari 2025
Review zonder uitnodiging
Antwoord van Home Repair Network Limited
Hi, I am sorry to hear of your feedback. can you please forward me some details to rebecca.clarey@hrnl.co.uk so we can review the claim. Please supply your full name, postcode and claim number, along with a contact telephone number. Thank you
My Mother’s Bathroom Repaired
My mother who is 84 and in poor health had significant water & rot damage in her bathroom. As a result she had to move out of her property for 3 weeks.
During this period Ami from HRN was very supportive, responding quickly in ensuring repairs could be undertaken asap. She was very understanding of the difficult circumstances my mum found herself in and her help was greatly appreciated.
23 juni 2025
Review zonder uitnodiging
Antwoord van Home Repair Network Limited
Hi Peter Martin, thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with HRNL service. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us.
Fantastic service from start to finish
Fantastic service from start to finish, John Arundale is a credit to this company..Thank you
23 juni 2025
Review zonder uitnodiging
Antwoord van Home Repair Network Limited
Hi Russell Hitchcock, thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with HRNL service. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us.
Excellent Service
John responded within the hour and got the claim reviewed and processed that morning. Professional, clear and timely communication and excellent service from start to finish.
23 juni 2025
Review zonder uitnodiging
Antwoord van Home Repair Network Limited
Hi Jeremy Nicklin, thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with HRNL service. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us.
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