HRV Group UK Reviews 623

The service engineer arrived for the appointment on time. The service was carried out professionally and I was also given guidance on how to ensure that the MVHR system is working properly and efficiently.

Your operative carried out a thorough job of checking my MVHR installation and making recommendations, which I will now follow. He was polite and informative.

Technician Dexter was professional, on time and provided useful maintenance tips. Would recommend!

£185 service done in less than 20mins! Filters not changed even though this was included in the quote. Notified the company and after some discussion and me expressing my dissatisfaction they have rebooked another service with filter change for me. I will pay close attention to the work carried out when the engineer returns.

Very good service.

The service engineer was so helpful in explaining a few features on the system.
Very polite and thorough.

Absolutely brilliant from start to finish and beyond. I had an old MVHR unit which was noisy and old and HRV were fantastic in responding to my query, suggesting a better alternative, which is incomparably better and quieter. Larry, the engineer, was superb during installation and even afterwards when I had a follow-up query, when he called me back quickly. Everyone at HRV has been just brilliant. Thank you and much recommended.

Your were on time and just got on with the job in an effective and efficient manner. You also told me what you were doing and ensured we were happy with the service of our home ventilation system.

On time. Pleasant and knowledgeable engineer. Quick and efficient process.

We booked an annual service for our MVHR. Dexter was friendly professional and efficient.

I recently had my MVHR system serviced and had a great experience. The booking process was easy and the engineer arrived on time. He was polite, friendly, and clearly knowledgeable.

The service was carried out professionally and thoroughly. He also took the time to explain how to use the system efficiently and get the most out of it. Before leaving, he recommended when the next service should be and highlighted a couple of things that may need attention in the future.

Overall, a very professional service and I would happily recommend them.

Engineer was really helpful, gave me advice and tips and was very polite.

You could have let me know when your engineer missed the appointment. I know it was not his fault.

I am very satisfied with the engineer who came to serve on that day.

Did not show up to agreed appointment. no communication to the faliure.

Dexter was very thorough in servicing our Ventaxia system. He patiently explained everything to us - and cleaned up after himself! And very pleasant to deal with.
The company didn’t supply him with the right size of replacement filters -not his fault - so he’s getting them posted to us and showed us exactly how to replace them ourselves.

Ali was excellent, so helpful and knowledgeable. I have been living with a horrid noise and after his service, this has completely stopped and it’s now running smoothly. Thank you Ali for such good work.

very good job, tidy and friendly!

Professional engineer & the way he explained & advised

The chap explained how I'd been using the system incorrectly which was really useful. He was also very handsome. Thanks