HSBC Bank Reviews 

HSBC Singapore has the worst "customer service " I have ever experienced. Absolutely ridiculous. Today is not the first time. When you call the bank for an urgent assistance from their so called "Hotline", you can expect to be waiting at least 30mins on the line before you can talk to an officer and if you are lucky, you will get connected, other your all the waiting time is a waste !!!

Today there is a hsbc girl sending out gifts at Toa Payoh MRT. She would hand you the gift first then asked you for a survey, and soon took the gift back from your hand and changed her face from a smiling to a displeased one when you delined. I believe this ia a manner driving potential customers away from hsbc.

I have worst experience with this HSBC credit card Singapore! Better find other option!

Spoke with Aries today 7 August 2024 at about 1pm. He has a terrible Filipino accent. He was VERY RUDE AND IMPATIENT. I needed help with HSBC online. He kept hurrying me and was NOT helpful at all. I was keying in the info and he didn’t want to wait for me. After keying in, I kept saying loudly “Hello, hello”. I could hear him in the background. He pretended not to hear me and just hung up.

We have a paid credit card. To replace our premier credit card has so far taken 11 working days. Our other two cards from other providers arrived after 2 and 3 days

This number: 60111794 called me. I returned the call out of politeness and the person introduced herself as Mira from HSBC. I quickly figured that its most likely a insurance call or whatever, so I just said, I don't have time rn.

She replied: "If you do not have time, then why did you call me back?" And hung up. Hire better people. This was so incredibly rude.

I posted on May 14, true enough HSBC so call debt collector 68845080 which initially I thought was a scam call, called and said I still owe $120.02. Meaning 0.2 cents outstanding and late payment $120.
In order to close my account I need to walk in to one of their branch and pay the 0.2 cents. I got nothing else to say about this bank.

Get charge interest for late payment SGD53.60 on 17 Feb where I settled my bills on time!!! Chatted with the team via Live chat and they said it was a mistake 👏🏻👏🏻👏🏻 WOW! And the refund was only reflected in my account on 3 Mar :) Better check your statement properly with this world class bank!

Asked for an annual fee waiver due to this issue but meh "As I have checked that the card it is HSBC T1 one card and what is my understanding is for HSBC T1 card, the annual fee it is no able to waive."

Applied for the card with SingSaver promotion, but was denied the welcome gift as I did not opt in for the marketing advertisements when signing up, even though I fulfilled the minimum spend in the first month. Afterwards, my card was blocked due to their claim that my personal details were not updated in the system, and I had to call multiple times to remind them to unblock my card and to waive the late charges fees (as I was unable to pay my previous month's credit card bill). Till now, my card is still blocked after 1 month, even though they said 2-5 working days...

Went into the Swansea branch today, after citizens advice said see if they would do a charge back from an insurance company I am in dispute with. Been with HSBC, for over 20 years ( but maybe not for much longer now after this.) Saw the most unhelpful representative ever, didn't even want to take any details to put it forward to the disputes team, just said bluntly it's between you and them to come to an agreement. So much for protection when you pay by your HSBC visa card.
The most terrible service I have ever received from a HSBC branch representative.

I applied the credit card through singsaver and spent the required amount as specified. In the end the HSBC bank saying I didn't "tick" or consent on receiving promotional activities from the bank and so I can't receive my free gift! This is so ridiculous! First time hearing this kind of terms and conditions!
Created so much of hassle since the activating of the card at ATM [only a few ATM in Singapore] to the opening of account in mobile apps to even making payment to the bank, all these all so much of trouble! And at the end telling me can't claim my welcome gift?!!

Got credit card during SingSaver Promotions. 4 months after , charged for annual fee which cannot be waived because I participated in SingSaver deals. Then where is my reward from SingSaver? All they said is I did not give my consent for marketing that’s why I won’t get anything but still have to pay money back to bank. Such a pathetic bank.
What kind of scam is it?
Just for 200 bucks, they are doing this.
How could I trust my money with such bank?
Will never use this bank again in my life

Barely worth one star. Avoid banking with these morons at all costs. Awful service, awful administrative processes, appalling customer service and just complete lack of perspective. I've never known such disjointed, arrogant, lack of capability from any service provider in my life.

i’m so sad , your machine eating my card.
location at changi airport T1 behind information desk.
i need my card for payment but i lost that

I made full payment in early 2023 to let the funds auto deduct for my personal loan and let it terminate automatically but wasn't aware that I had a shortfall of $2-3 by the time the few thousand dollars was deducted completely. I received a call in Jan 2024 on the outstanding of overdue + annual fee because of the shortfall and I received a letter on the outstanding $18 to be made to acc no. I paid via AXS on 21st Jan, till now I had been receiving multiple calls and repeat my story over and over again. All the callers just say we will investigate and update and resolve this for me but when the next call came in, same issue. As if time had reversed and no one know what is going on! How many times must i repeat myself and how many time do i have to pay this $18 which i shouldnt even be paying! One guy mentioned he had found the issue and it is not my side of the problem and will solve it internally. Next lady said she will investigate again (just a day after the guy called, how many times do you guys need to investigate). Is there any communication in the bank? My personal acc was frozen because of this too.

I made full early repayment while the bank still earn my interest. What did I get in return? Loan shark treatment, repeat myself again and again as if the bank reset their memory after the call end, paid extra money, had extra fee and fines, upset mode....

Online chat is diabolical! Impossible to talk to a human. I have just spent 5 hours trying to resolve something, to be finally told, to go on chat tomorrow so that I can be directed to someone who understands! It eas simply a question about my credit card!

Horrible service. Waited more than 3 hours to exchange new note. Was told approximately wat time 2.5 hours but I waited more than 3 hours . There are 5 counters but only 2 counters actually serving full time. The other counters serve the corporate cash in for 1 customer. “Such efficiency “. Tried to update email onsite and keep receiving error messages.Bad experience.

Welcome to 19th century.
Pretending to be a world bank but you always need to go to the branch, so if you don't live in the country of your account, forget it.
Online banking doesn't work and if you need to reset your PWD, just forget the procedure, you, the client, must do tones of things for a simple reset.
And the cherry on the cake, 3 MONTHS to open an account, receive pwd, security numbers by sms, mails, identifiants, etc. Confusing, heavy process, a nightmare.

Customer experience is crap. Threatened to charge $2 for paper bill. Tried to change to ebills but they said need to update my email on website but email field can’t be edited.
Decided to close the bank account at Holland V. Waited 1.5 hours in the end gave up. Saw a few others also gave up. Only one counter opened. My sis also spent 2 hours previously just to open a 3 month fixed deposit.

Applied for a Travel Credit Card and HSBC cut the credit limit on my other credit card without informing me??? I was going to use the card tomorrow for a transaction above $10k and only by chance I happened to open the HSBC App on my phone to discover that the bank had cut my credit limit by more than 1/3! Shocked to see this and called them about it how come no one called me beforehand to advise me of the cut in credit limit. It would have been so embarrassing for me to use the HSBC credit card at the merchant tomorrow and find out that I don’t have enough credit to pay for my purchase. The customer service officer was equally surprised. She said the cut in credit limit was due to the application for the HSBC Travel Card but when I asked what is the credit limit on that card, she couldn’t tell me. She said I still have to wait another 7 days to know the outcome of my application for the Travel Card. So HSBC says that it is cutting the credit limit on my existing card and HSBC cannot confirm if my application for the Travel Card has been approved?? 😳 HSBC is so eager to cut my credit limit without (1) having the basic courtesy to inform me beforehand and (2) without being able to confirm that my application for the travel card has been approved. This is not how I would expect HSBC to work 😡

Furthemore, HSBC did not give me my cash back for the quarter ended 31 August 2023. Spoke to a certain Nitha more than a week ago and she said she would check and revert??? No response?? Two days ago I called HSBC again and the customer service officer promised that I would get a response by yesterday. Yesterday passed and no response. So today I called again to ask what is happening and the customer service officer said she will ask for this to be investigated.