I received my package in a timely manner and the items fit perfectly and very comfortably. I ordered the same items from another company in January received one 2 months later that didn’t fit and stil... Toon meer
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Lees wat reviewers zeggen
A very well made product with excellent fabric but I'm glad I ordered the next size up from what I usually do because I wouldn't want the chest band any tighter.
Bedrijf heeft geantwoord
I was hesitant to order off of Facebook but my 2 bras ordered plus panties came quickly and are beautiful. I have a very large cup size and they fit true to size. I was so much in love I placed a sec... Toon meer
The designs of these bras are beautiful and checkout was very easy. Delivery was very quick and on time. Packaging was great. Thea bras fit very well especially the cup. The band around the bodice is... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over HSIA
Geschreven door het bedrijf
At HSIA, we understand how challenging it can be to find the perfect fit for your lingerie. That’s why we specialize in designing bras specifically for women with fuller busts. We focus on delivering the perfect balance of comfort, support, and style, ensuring that every product meets your needs. With our expertise, you can trust that you’ll enjoy a flawless fit and unparalleled comfort every time. At HSIA, we are committed to helping you feel confident, comfortable, and fully supported.
If you have any questions about your order, shipping, or need assistance with returns or exchanges, or if you’d like to share any feedback or suggestions, feel free to contact us at service@hsialife.com / hsialife@outlook.com.
Our promise to you
Geschreven door het bedrijf
- We're committed to our customers!
- We have a longstanding commitment to treat all customers with respect, support, and kindness
Free Returns & Exchanges
24/7 Live Chat Support
Free Shipping With Orders Over $50
Contactgegevens
348 Kwun Tong Road, 6/F, Manulife Place, Kowloon, 999077, Hongkong, Hong Kong
- service@hsialife.com / hsialife@outlook.com
- hsialife.com
Extra 20% SALE
4,1
Goed
288 reviews
Heeft 89% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Hard to contact for Returns
Edit: They responded to my request to return the day I posted here and the refund was processed, so trustworthy. Just hard to connect with.
Hi I wanted to order directly from the HSIA website to prevent scams. I received my order and they were beautiful. HOWEVER, some versions of bras that I ordered did not suit me, so I wanted to initiate a return. I have tried to reach out through their online chat, emails, and multiple social media accounts, and NO responses. It has been 12 days since my initial message and I am worried that they will not honor their return policy.
10 juli 2025
Review zonder uitnodiging
Antwoord van HSIA
Dear Keliana Hui,
We sincerely apologize for the inconvenience you’ve experienced. Here’s a quick update:
Email Issues
Due to recent mailbox configuration updates and service provider migration, some emails were mistakenly filtered or blocked.
Combined with high seasonal demand, this impacted our response quality.
The issue is now resolved, and we’re reviewing missed communications.
Your Request
We’ve replied to your Lark message and resent our email outlining the return process for your refund.
If you’re no longer interested in an exchange, we’ll gladly assist with the return/refund.
Next Steps
please check your inbox (including spam/junk folders). Please confirm if you’ve received our email or if you need further assistance.
We deeply regret the frustration this has caused and appreciate your patience. Let us know how we can make it right.
I ordered a bra and matching panties
I ordered a bra and matching panties. Only the bra was delivered. The last time I did this the bra and panties ( the bra was delivered to my address and the panties to another address). This may have been an error by the delivery people because both parcels had the same address .
15 juli 2025
Antwoord van HSIA
Dear David Plants,
We sincerely apologize for the inconvenience you've experienced. After thorough investigation, we've confirmed that your panties order was shipped to the same address as your bra (Order #HSIA11366980).
Could you please confirm:
- Did the package not arrive at all?
- Is it possible the item was mistakenly taken by someone else?
Our customer service team has already reached out to you with a solution and compensation offer. To ensure you don't miss our messages, please:
Search your email for "service@hsialife.com"
Check both your inbox and spam folder
We value your satisfaction and are committed to resolving this matter promptly. Please let us know if you need any further assistance.
Company has responded positively.
Delivery was swift. However, the company response is awful. Since receiving my order, I’ve attempted several times to initiate a refund as the bras don’t fit properly. Per their online instructions, I’ve emailed them with “urgent” in the subject line. I’ve checked my spam folder. The company has simply failed to respond to my email requests to provide a return address so that I can return their merchandise and receive my refund. I don’t want to involve my credit card company, but HSIA is not giving me too much of a choice. I just want to return their merchandise and receive my refund.
Since my initial review, the company has contacted me. The issue has been resolved.
13 juli 2025
Review zonder uitnodiging
Antwoord van HSIA
Dear Renee Wall,
We have processed your refund on July 21 at 9 PM – no return is needed. You may keep or donate the item(s).
We sincerely apologize for:
Delayed responses (caused by email system updates, now resolved)
Any inconvenience during this process
Refund Timeline: 2-4 business days to your original payment method.
Thank you for your patience as we improve our service. We value your feedback and are committed to improving. Thank you for your patience.
I enjoy shopping for bras on HSIA
I enjoy shopping for bras on HSIA. The prices are reasonable and they seem to always have my size. All I can say is..Kindly keep it up. I own 6 HSIA bras and every one of them are comfortable. Thank you!!
11 juli 2025
Hello ,,,love them ,best fit
Hello ,,,love them ,best fit
I ordered what I thought was lightest beige colour
For me it could be lighter …I am pretty pale skinned
Thank you
10 juli 2025
Still waiting for a my return request to be completed
Wrote a review on trustpilot out of frustration as did not receive an email reply after multiple emails to request a refund. Eventually I got a response on my trustpilot review, with an email reply finally sent to me. The response was automated, STILL did not give me a return label, and I have replied to the email requesting a return but no response. Back to square one. I expect that if my return was finally sent back to the company, the refund process would be just as diabolical.
Edit:
I have updated my review to acknowledge that Hsia replied to my email, as and per their message, refunded me. Thank you
14 juli 2025
Review zonder uitnodiging
Antwoord van HSIA
We sincerely apologize for any inconvenience this situation may have caused you. We truly value your satisfaction and want to ensure your concerns are fully addressed.
Could you kindly check both your inbox and spam/junk folder? Our customer service team has already sent you a reply regarding your return request and initiated the refund process for your order. Please note that our response was not automated—we carefully reviewed your case and, as your reason for return was related to the product style, we wanted to offer you the option of an exchange along with a compensation as a gesture of goodwill.
However, if you still prefer to proceed with the return, we will of course respect your decision and process it accordingly. Please let us know your preference at your earliest convenience so we can assist you further.
Thank you for your understanding and patience. Should you have any questions or need additional support, feel free to reach out—we’re happy to help.
Unresponsive to Return Emails
UPDATE:
While I did receive an email to start my return, it was the same information I had already sent in. Then they promptly ghosted me again.
It seems the only way to handle a return is to file a chargeback. I will no longer be ordering from them as they lied about their return policy.
This is my first time needing to return an item for HSIA, as all my other orders fit. Since I’d had good experience in the past, I trusted their return policy. However, I’ve made multiple attempts to start the return process with no response from the company. At this point, it’s easier to file a charge back with my credit card company than actually get a response from HSIA.
After doing a big of digging, this isn’t a one off experience. I’ve discovered other posts where people haven’t been able to get in contact for returns.
9 juli 2025
Review zonder uitnodiging
Antwoord van HSIA
Dear Tifani Welch,
We deeply apologize for the frustration you've experienced. Two critical factors contributed to our delayed response:
Email System Failure: Recent configuration updates caused legitimate emails (including yours) to be filtered to spam or blocked entirely.
Peak Season Volume: Unprecedented inquiry surges further delayed resolutions.
Immediate Actions Taken:
✅ System Restored: Email functionality fully operational since [Date].
✅ Your Refund: Processed for your order (allow 2-4 business days).
✅ Team Mobilized: Staff working extended hours to clear backlog.
We take full responsibility for this unacceptable service lapse. Your feedback drives our improvement. Should you wish to discuss this further, reply directly to this email—I’ll handle your case personally.
sent me the wrong bra size and nobody…
sent me the wrong bra size and nobody will contact me to fix it
12 juli 2025
Antwoord van HSIA
We sincerely apologize for any inconvenience caused.
Upon reviewing your order details, it appears that there may have been a mistake in the size selection during checkout. Your order shows the following item:
Product: Enchante Pink Lace Underwire Bra
Color/Size: Dark Pink / 36 / C
Please note that we process and ship orders exactly as they are submitted to ensure accuracy. However, we completely understand that errors can happen, and we’re happy to assist you with a free exchange for the correct size.
To resolve this:
Our customer service team has already sent you a follow-up email with instructions. Please check your inbox (and spam/junk folder) for a message from service@hsialife.com.
If you can’t locate our email, simply reply to this message with your preferred correct size, and we’ll arrange the exchange immediately.
We truly appreciate your patience and understanding. If you have any questions or need further assistance, don’t hesitate to contact us.
Thank you for choosing HSIA!
Disappointing Experience with Customer Service and Returnseave a negative…
I really hate to leave a negative review, but my experience has been extremely frustrating. While the company claims to offer an easy return policy if the bra doesn’t fit or work for you, in practice it’s anything but easy.
I followed their size chart, but it wasn’t accurate for me, and I had to return a few items. Despite their stated policy, the return process has been unnecessarily difficult. I’ve emailed them four times over the past 3 weeks about a return, and I still haven’t received a response.
This lack of communication is unacceptable and reflects poorly on their customer service. If a company offers a flexible return policy, they should honor it — and at the very least, respond to customer inquiries. Based on this experience, I would not recommend them
4 juni 2025
Review zonder uitnodiging
Antwoord van HSIA
Dear Fabiha Anwar,
We deeply regret the inconvenience you’ve experienced. This was never intentional.
Recently, we migrated our email service provider and updated configurations. Unfortunately, this caused some messages (both incoming and outgoing) to be misrouted to spam folders or blocked entirely. Combined with high inquiry volumes during our Super Brand Day and Mid-Year Sale—alongside temporary staff shortages—this led to delayed or missed responses.
We sincerely apologize.
Email systems are now fully restored (as of this week).
Your refund/return has been processed, along with additional compensation. Details were sent to your email on [JULY 11].
We’ve followed up via email—please check your inbox (including spam).
We value your feedback and are committed to improving. Thank you for your patience.
Great product, great company always make sure you are satisfied !
When I had lost weight and was between sizes and unsure they sent me new bras until sizing was correct.. I was so impressed by their desire to make sure my bras fit perfectly and their service team is incredible with correspondence… I highly recommend purchasing for HSIA on an ongoing basis 🙌👏👏👏👏
4 december 2024
Great support beautiful bra absolutely…
Great support beautiful bra absolutely in love with my bra im a 46i and it is comfortable and let's for get. Super cute af
26 februari 2025
I want a refund but they do not respond
I received my order and the same asked for a refund because it doesn't fit. I email them everyday asking how to get to do the return so I can get a refund and never get a response I got a respond once like 2 weeks asking if I wanted to exchange it and I do not. But they do not ever respond in how to do the getting and to get a refund. I will never order from them again directly.
23 juni 2025
Review zonder uitnodiging
Antwoord van HSIA
We sincerely apologize for the inconvenience you’ve experienced.
To assist you promptly, could you confirm if you’re Michelle Asfalg? If not, please share your order number and email address so we can immediately address your request.
Due to recent email system upgrades and provider migrations, some messages were accidentally filtered into spam or blocked entirely—causing delays in our communication. Additionally, during our Super Brand Day and Mid-Year Sale, high inquiry volumes and temporary staff shortages further impacted response times.
We deeply regret this oversight.
✅ Email systems are now fully restored (as of this week).
✅ We’re actively catching up on all inquiries—please check your inbox (including spam) for updates.
Your patience means the world to us. We’re committed to resolving this for you swiftly.
Bad with returns/exchanges
I ordered the wrong size, didn't open, wanted to return or exchange. I already ordered the right size. I have been trying to reach someone to do the return/exchange ever since and absolutely no response!
8 juni 2025
Antwoord van HSIA
We deeply regret the inconvenience you’ve experienced. This was never intentional.
Recently, we migrated our email service provider and updated configurations. Unfortunately, this caused some messages (both incoming and outgoing) to be misrouted to spam folders or blocked entirely. Combined with high inquiry volumes during our Super Brand Day and Mid-Year Sale—alongside temporary staff shortages—this led to delayed or missed responses.
We sincerely apologize.
Email systems are now fully restored (as of this week).
Your refund/return has been processed, along with additional compensation. Details were sent to your email on [JULY 11].
We’ve followed up via email—please check your inbox (including spam).
We value your feedback and are committed to improving. Thank you for your patience.
They fit to size. Many colors and very pretty
I don't like padded bras. These are very light.
20 juni 2025
I love your products!!
1 juli 2025
Top quality products
Top quality products. Customer service has been A+ every time I've needed something. The bras have changed my life and the way I present myself.
26 juni 2025
Antwoord van HSIA
We’re absolutely over the moon to read your review—thank you for taking the time to celebrate our bras with us.
At HSIA, we’re on a mission to design lingerie that makes every woman feel seen, supported, and confident. For us, that means prioritizing:
✅ Comfort that moves with you (no tight bands or scratchy lace).
✅ Support that lifts without compromise (because big curves deserve to be celebrated, not hidden).
✅ Styles that feel like “second skin”—because confidence starts with what you wear close to your heart.
Your words mean the world: knowing our designs are helping you feel empowered is why we pour our hearts into every stitch.
Thank you for being part of the HSIA family. We can’t wait to keep creating pieces that make your day brighter.
I love being able to find bras in my…
I love being able to find bras in my size that are sexy and cute and comfortable. And without the hassle of going into a store. They arrive on time. My only issue is I find that the wires can sometimes pop out on one side. And I then am so devastated. I love these bras otherwise.
25 juni 2025
Antwoord van HSIA
We’re absolutely over the moon to read your review—thank you for taking the time to celebrate our bras with us.
At HSIA, we’re on a mission to design lingerie that makes every woman feel seen, supported, and confident. For us, that means prioritizing:
✅ Comfort that moves with you (no tight bands or scratchy lace).
✅ Support that lifts without compromise (because big curves deserve to be celebrated, not hidden).
✅ Styles that feel like “second skin”—because confidence starts with what you wear close to your heart.
Your words mean the world: knowing our designs are helping you feel empowered is why we pour our hearts into every stitch.
Thank you for being part of the HSIA family. We can’t wait to keep creating pieces that make your day brighter.
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