HSL Chairs - Formby Reviews 

Absolutely brilliant service from order to delivery.
Karen, Louisa & Clare were so informative, helpful and friendly, whilst we got ideas to take to our Mum with regards to an electric double bed and a riser recliner chair. We returned the next day and ordered the Platinum Electric Bed.....and it was delivered within 3 days. Mum says it's like sleeping on a cloud, she loves it.
Ian & Paul who delivered the bed, again very friendly guys, brought the bed into Mum's bedroom, assembled it all, cleared all the packaging away and took it with them.
We are taking Mum in this coming week, for her to see which size riser recliner will be best for her.....and for her to choose the fabric she would like.
Wonderful service.

Ian and Paul arrived near the beginning of the delivery time frame and quickly brought in and tested our furniture. They also helped with a small query I had and customer services rang me as soon as they had left.

Carl p and Damon were prompt courteous and polite and left everything tidy.

After browsing many suppliers, I decided to visit HSL Chairs in Formby, as I needed a rise and recline chair for my mother who is suffering conditions that make standing difficult. We were met by Jenny in the shop, who was very friendly and helpful (and patient with my elderly mother), we tried many chairs until we found the ideal one, right down to the right fabrics etc. Nothing was too much trouble, rushed or pressured. Jenny and staff are a credit to HSL Chairs, and I would have no hesitation in recommending to anyone seeking that special chair.

Showroom staff very helpful. Craig and Danny handled the delivery and setting up with care and efficiency. No problems at any stage. I would use HSL again.

Customer services as it should be: from the start at the shop in Aintree to the excellent delivery to door! Chair delivered and placed with no packaging and rubbish to bother about. The delivery team were brilliant, professional and on time!
I bought the chair from Aintree so this is the shop I would like to review but not appearing in the selection to follow so have chooses Formby as the nearest

Mattress was delivered on time delivery men Chris and Terry couldn't have been more helpful, brought the old mattress downstairs and put it in the garage for us. Staff in the shop were friendly informative and helpful without being pushy

Excellent service from the Formby store. Extremely attentive. Fast delivery and the installation guy Lee was friendly and informative.

Chairs work well, comfortable as expected, delivered by Danny and Stephen who were careful, polite and efficient and on time

Had a great shopping experience at the Formby branch of HSL. Louise greeted me warmly yesterday and gave me a tour of the showroom , allowing me to try a variety of riser recliner chairs and explaining the functions of each. I was browsing for my husband who has MND and needs a chair which would give him comfort and aid him in rest and rising from it.
I returned with him this morning and asked for Louisa, who again gave us all the time and expert advice we needed to find the right model and size for my husband. I had expected him to be more reluctant to commit, but he was so delighted with the Bramham riser recliner with all the features that we bought it there and then.
The showroom is airy and inviting. All the staff were friendly and welcoming and Louisa in particular was warm and helpful . Nothing was too much trouble.
I unreservedly recommend HSL Formby

Our experience began towards the end of February with Clare in the shop in Formby. She made my husband and me extremely welcome. We were given time to try various chairs without any pressure. We placed our order and our suite was delivered by Terry and Jamie who took great care to ensure that our experience was positive. They worked quickly, cleanly and efficiently with a very pleasant manner.

Really pleased with our lovely new chairs and the excellent service we received from everyone who looked after us at HSL. Karen in the Formby showroom, Julie in customer service and Lee, Jamie, Alex and Tomas who delivered our chairs. Special thanks to Alex who managed to sort out a technical issue with one chair saving a call out.

Jenny and Claire…welcoming, knowledgeable, and interested without being “Pushy”

The two ladies who 'man' the store in Formby were super helpful. Offered refreshments while we browsed but allowed us to browse in peace unless we needed advice. Once we chose the sofa we wanted they answered all our questions clearly. We were given a brochure so we could take our time at home to make sure we were happy with our choice. We then went back to choose our fabric and again very helpful on this as there are different levels of fabric, we were also given a sample to take home. They don't have all the samples in store but could have ordered any that we might have chosen to be sent to our home so we could see it insitu. We are now awaiting the delivery of the new sofa and they also arranged for our chairs to be taken, at a price of course, but as we have no way of removing them ourselves it was a great service to have added on and it is arranged that is only the day before that they are taken so there is hardly any inconvenience. So 10 out of 10 for the customer service at the Formby branch. I would definitely recommend if you need any new furniture or beds.

Excellent! Not had delivery yet but very happy with both the riser recliner purchased and the service from Clare at Formby today...many thanks

The staff were very knowledgable and friendly and also really straight talking about the products with no spin. This is really helpful and means that you feel like you can trust what they are saying and selling.

I was impressed with both members of staff (Louisa & Karen) both with their knowledge and patience. They allowed me to take my time on making a decision as to which chair to purchase.

It helped that the shop itself was a nice environment to be in.