HSL Chairs - Lichfield Reviews 

Staff very helpful in the process of choosing the right chair.Delivery was on time and Paul & Paul were polite and respectful.

Efficient delivery. Helpful shop demonstration.

We were impressed with the showroom at Lichfield in particular the assistance given by Sheila on our numerous visits.
First class delivery, bang on time and full instructions given by Paul and Paul. We would highly reccomend all aspects of HSL from original enquiry to the final delivery

Paul and Paul, 2 lovely men rang me to say when they would be arriving. Came in and asked me where the chair and sofa were going. They were very polite and professional. They bought everything in and assembled each piece. Checked everything was working alright. Cleared all the rubbish and took it all away. Excellent delivery service and service from all staff and Paul and Paul who delivered.

We spent 2 hours plus selecting our suite at Lichfield, very helpful and knowledgeable staff. Delivered today by Craig and Jed, and although there was a problem with the assembly of the sofa they were able to make a temporary fix, and reported problem to head office. Quickly had a phone call to arrange for a visit from technician to sort permanent solution. Overall good services

The team at HSL Lichfield who helped us decide on our best choice and Paul and Paul who delivered and installed new chair were exceptionally helpful, professional and caring. A great experience. Thank you!

Great service and advice. Staff very helpful and listened to our requirements.

The staff at HSL Lichfield made sure we bought the most suitable chair for me. Ian & Paul delivered it, they were friendly & did a great job. Fitted the chair together, tested it and took all packaging away with them. Very pleased with our purchase & delivery.

The overall experience was exceptional,we were looking for an armchair that would give support and comfort , staff took time to explain everything to us, tried several chairs until we found the most comfortable that fitted just right!
Refreshments were offered to us during our visit which was greatly appreciated . The staff member was very patient and very accommodating.

Friendly and helpful service.
Top quality British made products. It felt like we were going back 50 years in terms of service and product quality, but in a modern environment.

When we visited the Lichfield store we were given a warm welcome by Carol. She quickly learned what we wanted and showed us all of the chairs that fitted our requirements. She even showed us chairs that didn't fit our requirements so that we could see what we didn't want. She then made us a cup of tea and then left us to try each and everyone without any pressure. Once we decided on our chair she found the exact material and colour we wanted and her colleague Sarah did an AI impression of our chair in the colour. All in all a great experience. Just waiting for our chair to be delivered.

Sarah was friendly & helpful but with out being pushy

Good product. Excellent service

On arrival at Lichfield store the warm welcome we received made us feel at ease and as if we were the only people that mattered. The knowledge, professionalism and patience shown by Sam as she guided us through the selection of appropriate chairs and sofas was exemplary. There was no "hard sell" or interference found in other retail outlets. Well done Lichfield for a brilliant experience.

Exceptional help from Sheila throughout purchase of new recliner chair. Delivery was also very smooth and helpful staff

Although it was near closing Sheila was lovely. So helpful and kind. Tried many different models of chair to find the right fit. They made us a coffe and there wasn't any push on buying a chair. Gave me a sample of the material I was having on my chair. No brainer to go back again if needed. Wouldn't go anywhere else even though we live 30 miles away.

I recently went with my elderly Aunty, who will be 93 next week, to try riser-recliners for her at the Lichfield Branch of HSL. We had a lovely experience because the staff were so warm and friendly, really knew their products and understood my Aunty's needs. We finalised the purchase over a cup of coffee. Nothing was too much trouble and the whole process was relaxed and unrushed.
We have been kept informed throughout as to the progress of the delivery which happened well within the potential window we were given.
The chair was delivered earlier this week by Alex and Shane who rang to let me know half an hour in advance when they would be arriving so that I could go up to be present when they arrived at my Aunty's house. Both chaps were friendly and respectful throughout, installed the chair carefully and Alex took his time to clearly explain the workings of the chair to my Aunty and to myself. The chair is very well made and the fabric is of excellent quality.
Alex stayed until he was sure that everything met with our approval, which it did. Even Teddy the dog thought Alex was wonderful as he gave him a big fuss.
Really happy with the whole experience so thank you to everyone involved!

The staff at the showroom were helpful and informative and the delivery was on time and efficient.

Very friendly and knowledgeable staff. We were given time and space to look at sofas and discuss our thoughts without undue pressure.