HSL Chairs - Newcastle-upon-Tyne Reviews 

Made welcome by Amanda and had great help with buying a chair,recommend

Two riser recliners and a 3 seated sofa delivered and installed by Gordon and Shane today.
Arrived in early part of previously advised time slot and received telephone call/text when they were soon to arrive.
They were extremely careful in bringing parts into house and room.
Gordon was very helpful in showing me how chairs and sofa parts were assembled (for any future moving) and when furniture was completely assembled gave full demonstration of operation and battery charging.
Altogether excellent and efficient service ( from arriving to leaving some 30 mins).
Extremely pleased with quality of furniture and installation service.
Absolutely no hesitation in recommending.

Just had Carl and Damion deliver my chair and sofa they were polite and efficient,and took the time to show me how everything fitted together and worked.Lovely lads thanks Dianne

Excellent service and very professional friendly staff ! I highly recommend HSL

We had a great experience at HSL Newcastle from Amanda. She was very attentive to our needs and we were not under any pressure whatsoever.
It took two visits for us to make our decision and came away very happy.

Your staff at HSL Blaydon could not have been more helpful in satisfying my needs

Lovely knowledgable staff very patient and helpful.

Very pleasant helpful staff, not pushy at all, and informative

What made the experience great? Simply the staff. Amanda spent almost two hours with me as I tried to decide which pieces of furniture to choose. There was no pressure and in fact left me and my sister alone (with tea and biscuits) so we could discuss things quietly. Once I had decided she went though everything calmly and professionally to ensure I knew what I had ordered. Thank you for a very pleasant morning.

Local shop helpful and customer services nationally rang back when they said they would. Expedited order quickly and efficiently.

Amanda was Friendly,approachable,knowledgeable,
and made you feel at ease.

New Ercol sofa and chair delivered today. Craig and Jed did an fantastic job putting everything together… 2 professional, courtesy and helpful gentlemen. Thank you them and the staff at the HSL Newcastle store for making the whole experience stress free from sales to delivery.

On arrival at the Newcastle store we where greeted by Alison in a very pleasant fashion and she asked us what exactly we where interested in....She explained the variety of chairs on display and invited us to browse and try at our leisure.We where offered tea and coffee during our visit on a number of times.
We found Alison to be very informative about all the chairs that we considered and her experience helped us choose our preferred chair.
We found the whole experience very relaxed and credit to Alison for her attitude to us as returning customers and a nice suprise of tea and biscuits to take home.
Alison also explained to us that our chair previously purchased 4 years ago which had developed a minor mechanical fault was still under guarantee.

Paul D and Jon arrived on the time they gave me and was so pleasant and excellent did what they had to do to my new chair and went on their way.

Totally professional service from start to finish. I was treated with respect and Tim spent time understanding what I was looking for, providing advice and guidance. I wouldn’t hesitate to recommend HSL.

I needed a new rise and recliner chair, the lady who served me was very informative and got me to sit on different chairs to see if my feet touched the ground, I picked the one i wanted, and then I got phone call to say when my delivery was, Craig and Jed delivered they were very helpful, as they moved my furniture round, to place my chair

Had a very nice afternoon choosing a rise/recliner at the Blaydon store today with Amanda. Very professional and knowledgeable but friendly and relaxed. A wholly enjoyable experience.

Excellent service from Amanda and her team at Blaydon.
Met with a warm welcome, all of the staff have great knowledge of their quality products and no pushy sale techniques.

Delivery by Craig and Jed was excellent too.
We were kept informed of delivery times on the day. Even received a call 30minutes before they arrived.
They treat our property with respect and even moved some furniture for us to make room for our beautiful Himolla Sinatra chair.
Thanks to all

We visited the Blaydon Store today and had the most wonderful service. Emma our store advisor was just so lovely and helpful. Very knowledgable. She helped my mother in law choose a beautiful armchair and footstool. We had cup of tea and biscuits too!! Absolutely fab!!

I visited the Newcastle store after trying out other brand Furniture stores. The difference was amazing, from being greeted at the door by “Amanda” to my eventual purchase.
Amanda was very friendly, helpful and most knowledgeable, first, taking time to ascertain my needs (primarily Back and Neck support) and then explaining and demonstrating th various opinions available. She then suggested my wife and I look around the store at the various models available whilst she organised some coffee and biscuits for us.
I eventually chose the “Aysgarth Grande” with the neck and lumbar support wit heat pad.
Overall, a very enlightening experience with absolutely no sales push.
Looking forward to the delivery of my new chair