Great customer care from start to finish. Showroom staff could not be more helpful and very patient whilst we dithered about a decision. Delivery of furniture made within the timeframe given and t... Toon meer
Locatie
Wijzig locatie380 Poole Road, BH12 1DA Poole, GB
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Lees wat reviewers zeggen
We definitely needed a riser recliner and HSL was a brand I was aware of. The lady in the Poole store was helpful and identified the most appropriate chair in the HSL range. I have no idea whether we... Toon meer
Well received when entering the store the staff could not have been more helpful if they tried, the tea & coffee with biscuits had me hooked. The total amount of knowledge of finishings weather woo... Toon meer
Our specialist Mary, she was extremely knowledgeable and made us feel comfortable. We never felt hurried and were able to try the chairs and was able to show us a sample of the fabric we had chosen. W... Toon meer
Bedrijfsgegevens
Over HSL Chairs - Poole/Bournemouth
Geschreven door het bedrijf
HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.
We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.
Award Winning
HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Made in Yorkshire
Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.
Family Business
As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.
About HSL Chairs
Geschreven door het bedrijf
- Up to 25 Year Guarantee
- Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
- Queen's Award Winners
- HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Occupational Therapist Approved
All products are independently tested
As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe.
All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.
Contactgegevens
380 Poole Road, BH12 1DA, Poole, Verenigd Koninkrijk
4,6
Uitstekend
102 reviews
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Excellent Service
Andrea and her colleague in Poole were so kind and helpful and extremely patient. We came away very happy with our new bed purchase.
24 juni 2026
Review zonder uitnodiging
Very good service as we had before
Very good service as we had before. Knowledgeable staff who are very pleasant and don't rush us or pressure us into a sale.
5 juni 2026
Staff always friendly and helpful.
Staff always friendly and helpful.
I was only ordering arm covers and I hope this pair at £104 won't take as long as the last pair I ordered.
The end product was superb but it took almost 2 months.
28 mei 2026
The sales assistant were very helpful and knew about the products and understood my
The sales assistant were very helpful and Were knowledgeable.
28 mei 2026
Excellent service from knowledgeable staff.
Excellent service from very knowledgeable store assistant Andrea who was prepared to spend time to make sure the correct type of chair was selected for our personal needs.
13 mei 2026
Very happy experience & outcome
Visited Poole branch to find the right recliner chair for me
Andrea was fantastic. Enormously helpful’ and knowledgeable
Left as a happy customer who will recommend this store to my friends
18 mei 2026
Review zonder uitnodiging
Our specialist Mary
Our specialist Mary, she was extremely knowledgeable and made us feel comfortable. We never felt hurried and were able to try the chairs and was able to show us a sample of the fabric we had chosen. We were delighted with the whole experience and would certainly recommend HSL. Looking forward to the delivery and enjoy the comfort of a new chair. Thank you.
18 mei 2026
Review zonder uitnodiging
Poole/ Bournemouth branch …
Was impressed with the Poole/ Bournemouth branch of HSL. Was served by trainee James who managed the whole purchase of what I required very well indeed. There was no pressure, all my questions he answered very clearly. I did not go into the store with the clear intention of buying but in the end purchased a reclining chair. The whole experience was very good.
9 mei 2026
Review zonder uitnodiging
Excellent attention and help without…
Excellent attention and help without being intrusive.
1 mei 2026
Good posture while sitting and relaxing
This is my second purchase of chairs from HSL Bournemouth showroom.
The staff are efficient and friendly and they observe how you sit while drinking a coffee. This is important in order to acertain the correct posture for the chair of your choice.
There is no sales pressure to buy, they prefere that you go away and think about it before making a purchase.
10 april 2026
In my opinion
In my opinion, Mary was a first class saleswoman. I was extremely happy with her service. I would recommend any of my friends and family going to HSL to ask for Mary.
John Efford
15 april 2026
Review zonder uitnodiging
Two Burrows relax chairs
Andrea was very helpful, very friendly and very patient. She made us welcome and valued our custom.
26 maart 2026
HSL Poole branch - Great experience.
Our experience of the HSL store in Poole, Dorset was great - aided in no small part to the patience and product knowledge of Andrea. Thank you Andrea !
Further communications and payments etc were handled easily.
We look forward to a long, happy and comfortable tie with HSL chair and Sofa.....Thanks very much.
22 januari 2026
Review zonder uitnodiging
Excellent Service
Really welcoming, no hard sell. Good knowledge of products, deals offers. Good range of products and options. Andrea in the Poole store was excellent really listened to what we wanted and found products to suit our requirements. Would use again and highly recommend
28 maart 2026
Helpful assistance
Sales assistant was really helpful in selecting the correct fitting chair for my wife. We would recommend their excellent service.
11 maart 2026
Fantastic staff
Fantastic staff, everything clearly explained, good product range
24 februari 2026
Review zonder uitnodiging
Visited the Poole branch today to buy 2…
Visited the Poole branch today to buy 2 rise and recline chairs. Mary meeted us as we entered and listened to the requirements we both needed. She then proceeded to show us all the chairs and try each one out to see whether it met our requirements. On trying all the chairs we decided on 2 Aysgarth chairs and then chose the fabric from a fantastic choice. Throughout the whole experience can't praise Mary enough for her knowledge of each of the chairs and her patience even offering tea an biscuits whilst we decided. Would definitely recommend this company and staff
16 februari 2026
Review zonder uitnodiging
Professional and supportive
We were most impressed by Emma’s professionalism and her supportive approach. We felt that she was committed to ensuring that the chair we chose was right for me.
20 januari 2026
Review zonder uitnodiging
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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
First class experience
First class experience. We were looked after by Mary, who was knowledgeable, helpful, professional and friendly.
She made our visit very easy, taking the time to explain everything. The complimentary tea/coffee and biscuits were a really nice touch.
17 januari 2026
Review zonder uitnodiging
Antwoord van HSL Chairs - Poole/Bournemouth
We’re delighted to hear that Mary provided such a knowledgeable, helpful, and friendly experience. It’s great to know she made your visit easy and enjoyable—and we’re glad you appreciated the tea, coffee, and biscuits too! We’ll be sure to pass on your thanks to Mary.
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