HSL Chairs - Southampton Reviews 

From the assistant in the showroom to the lovely delivery guys, Jason and Ashley, the customer experience and quality of products would take some beating. Very courteous, understanding and knowledgable. I'm feeling envious of my mum's new adjustable bed already!

Andy and Wayne kept us very much in the picture with delivery. They were courteous, helpful and polite. They were patient when setting the furniture in position. I thoroughly recommend HSL.

Botley, Southampton store. Fantastic. Star of the show was Eric, lovely young man and made our visit very enjoyable. He certainly knows his stuff. We spent a very informative hour and a half and made our choice and are looking forward to our new sofas arriving in a few weeks.
The sofas they have in the showroom are lovely. They cater for every whim. Modern or traditional.
Thank you HSL and especially Eric. Though you need to practice making your coffee a bit hotter! Ha ha! Keep up the good service. 👏🏽😊

Quality of the advice given was excellent and there was a wide choice of chairs to try out.

Eric and Ellie were very welcoming, attentive to needs, very patient and helpful leading to purchase.
Everyone encounter working for HSL were also very welcoming and helpful.

Germaine was the the sales person , she was so helpful and very patient , the whole experience was very pleasant, we settled on a couple of Helmsley armchairs and can’t speak highly enough about the entire staff at hedge end southampton

Fabulous service. No hard sell, just a great effort to offer the right product. Very knowledgeable team, not just of the product, but also from a healthcare standpoint. Very reassuring, and made an apprehensive customer fully at ease. Delivery was very quick, and the follow up was immediate.

Very professional and knew what they were doing.

I needed a recliner chair with some urgency and HSL provided an excellent service. Eric and Valentine came to my home and demonstrated possible chairs. The decision was easy to make and the whole buying experience seamless. Delivery was spot on and I now have a comfortable recliner which absolutely fits my needs.

I purchased a chair from HSL and was delighted with the chair. I took my husband in to the shop to buy a chair.Once again the customer service was outstanding,Patricia .our Client consultation was so helpfuland did not pressurize us at all .We were given plenty of time to make our choice and Patricia helped guide us on the colour and choice of leather as well as advising on the best size of chair.
I highly recommend this company

Patricia was great. Very knowledgeable throughout the whole process. There was no rush and at no point pushey. Thank Patricia . 5stars from me.

Valentine & Eric arrived to show, demonstrate and advise on the best chair for my situation / condition. Nothing was too much trouble and their concern was clearly to make sure that I had the opportunity to choose the right chair at the right price. Also excellent order management when the material I had chosen was no longer immediately available and would add a further 12 weeks to my order. So with some assistance a different material was chosen that did not require a delay to the order. Great service.

Your young man Eric was so helpful and a credit to your company.

Staff was knowledgeable and very attentive to our needs. She was very professional and approachable, we were very impressed with the approach to our questions and the empathy shown. All in all a nice experience.

Valentine was on time and extremely courteous. He was very careful and respectful of my property. All of my questions were answered to the best of his ability. His knowledge of what he was showing me was very thorough. The only reason it wasn’t 5 stars was because there seemed to be a little uncertainty as to when I could place my order.

Lydia and Patricia at Hedge End store were so kind, patient and helpful during our visit to purchase a new sofa. They answered our questions and explained everything clearly.

ToProfessional and helpful service from Patricia in your Hedge End showroom.
Installation by your delivéry team.

I'm on my third buy. So comfortable despite neck pain.

We liked that Germaine came to the door to welcome us and guided us to a chair that she anticipated would be a good fit for my husband. She clearly explained the features of the chair whilst also covering features of other ones. She also went through the various coverings available We did not feel pressured to make a decision and were left to ponder in peace. Germaine was knowledgable, patient and charming. We bought the chair on the spot.h

Both my husband and myself felt as though we really mattered to Brian the person that served us. There was no pressure to buy anything it was all about what our personal requirements were. I did notice that if another customer came into the showroom while we were being served one of the members of staff made sure that they felt they were important even if there was nobody to deal with them immediately. That sort of customer care is very important . Brian explained the 7 points that are important when choosing new furniture.
Hopefully the furniture we have chosen will fit our purposes. 10 out of 10 for your excellent service.
Thankyou