I am writing this review, on behalf of my friend Shirley, who lives in Shepperton. She is 90 years old and unable to do this, but, was determined to have this review posted on Trustpilot. “Ashley a... Toon meer
Locatie
Wijzig locatie9 Lower Northam Road, Hedge End Village, SO30 4FN Southampton, GB
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Lees wat reviewers zeggen
I am a returning customer. So satisfied with my first purchase I decided that as my knees had got worse, making it much harder to get up from sitting, I would get an additional recliner/riser chair f... Toon meer
Bedrijf heeft geantwoord
Michael and Valentine were very helpful with their advice and were very knowledgeable of HSL products. They were enthusiastic about the company and the products. They were very polite and did not pre... Toon meer
The gentleman who served my friend was polite and very helpful in making sure she made the right decision on which chair to choose. My friend is elderly, he brought us tea and coffee plus biscuits.... Toon meer
Bedrijfsgegevens
Over HSL Chairs - Southampton
Geschreven door het bedrijf
HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.
We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.
Award Winning
HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Made in Yorkshire
Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.
Family Business
As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.
About HSL Chairs
Geschreven door het bedrijf
- Up to 25 Year Guarantee
- Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
- Queen's Award Winners
- HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Occupational Therapist Approved
All products are independently tested
As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe.
All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.
Contactgegevens
9 Lower Northam Road, Hedge End Village, SO30 4FN, Southampton, Verenigd Koninkrijk
4,8
Uitstekend
202 reviews
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Customer service was exemplary
Customer service was exemplary, my Mum has dementia and Kimmy was patient warm and professional throughout. Kimmy helped us make the best decision and throughout maintained a human warmth
29 juni 2025
Review zonder uitnodiging
Excellent service
Excellent service, very knowledgeable staff, with nothing too much trouble.
Highly recommended
14 juni 2025
The perfect chair
2 lovely people brought chairs to my husband to try. They were kind, polite and considerate of his needs. The perfect chair for him is now on order
19 juni 2025
Very pleasant experience at showroom
Very pleasant experience at showroom, chairs well demonstrated by Kim. Choice of fabrics was excellent.
Chair was delivered yesterday exactly as specified in the email and the half hour advice was very much appreciated ! Delighted with chair and very helpful deliverymen
26 juni 2025
Review zonder uitnodiging
Karen and valentine were excellent and…
Karen and valentine were excellent and very helpful with choices of recliners and riser chairs no pushy sales
17 juni 2025
Superb service
The lady that helped us , Patricia was so very kind, helpful, resourceful. All of the staff are very resourceful. Nothing was too much trouble. My elderly parents were very impressed , even had a cup of tea.
6 juni 2025
The lady and gentleman that came to see…
The lady and gentleman that came to see me were so friendly and helpful I can't fault them at all. Explained everything and made sure the chair would fit.
7 juni 2025
Had a wonderful visit to HSL
Had a wonderful visit to HSL, was well looked after , we were helped by the manager Marie, she did not rush us and explained everything and showed us everything we were looking for.
My husband and I was impressed with the service and the products. We ended up buying a bed from HSL and have plans to visit the showroom again. We would recommend visiting on the service and the products available
30 mei 2025
Purchase of chair
Everyone in the shop were extremely friendly and helpful. I am very happy with my chair.
29 mei 2025
Excellent service
On my initial visit to the store I spoke to Ellie who was very helpful and provided a lot of information, when I returned to make my purchase I was served by Maria who was equally knowledgeable. Both staff were very friendly and made my visits very pleasant.
30 mei 2025
Review zonder uitnodiging
Review of my visit to HSL Southampton.
On 31st May I visited the Southampton HSL to look at rise and recline chairs. I was greeted warmly by Ellena who advised me on the range, and encouraged me to try for comfort and style. I finally made my selection over tea and biscuits.
Ellena was friendly and professional throughout this process. I have no hesitation in recommending Ellena to anyone wanting a personal service selecting a comfortable chair/sofa.
31 mei 2025
Review zonder uitnodiging
every one at hsl very helpfull
every one at hsl very help full from our visit to the shop to the delivery
28 mei 2025
Review zonder uitnodiging
We so appreciated the home visit as…
We so appreciated the home visit as Jenny is housebound, and the careful consideration of her requirements. A chair was brought into her property and assembled and she was given time to sit in it to assess if it was what she really needed. She didn’t want to get out of the chair as she felt so comfortable!
13 mei 2025
Riser/recliner chairs
As we were unable to visit the Showroom as the client is a wheelchair user they visited the Care Home and brought 2 riser/recliner chairs to try and also material samples to choose from
A very special experience from very friendly and knowledgeable staff
16 mei 2025
very helpful staff ,and
very helpful staff ,and, a good selection of materials to cover chairs...... And a nice cup of tea !
2 mei 2025
Good Old Fashion Service
Kimmy was very helpful and knowledgeable. She went through all options and demonstrated the various chairs. At no stage was I pressured to buy, just lots of helpful advice in a personal manner. Like chatting with an old friend. She’s an asset to HSL and we were happy to buy not one but two chairs!
12 mei 2025
Review zonder uitnodiging
The sales gentleman was first class…
The sales gentleman was first class being very knowledgeable.
The chosen chair was expensive compared with other suppliers but nonetheless our choice
Called into Southampton for Outdoor Wear saw this chair.
😎
Funny World.
3 mei 2025
Amazing customer service
I went with my two 90 year old grandparents to buy a rise and recline chair. My grandparents, although lovely, are very fussy and have a thousand questions. They have had bad experiences at other shops and can get stressed easily. We had the most amazing sales woman named Ellena. She was absolutely amazing, very kind, very patient and knowledgeable. The other staff were also very friendly and helpful. The customer service was just excellent. I cannot thank you enough for making sure my grandparents felt their voice was heard and they were not rushed or pressured. We were given loads of time, tea and coffee and had all our questions answered. They have come away very happy with a wonderful new chair on the way.
Thank you so much, would recommend to anyone.
10 mei 2025
Review zonder uitnodiging
HSL / Stressless experience
HSL have just delivered my beautiful new Stressless recljner chair, fitted to my size, in less than one week. Showroom staff at Hedge End were helpful and delivery was smooth and quicker than promised .
9 mei 2025
Review zonder uitnodiging
Brilliant experience
Brilliant experience - thank you HSL. Our chairs are lovely. The Service was brilliant. The experience with the delivery was the best we’ve ever had I think. Nothing was too much trouble a really good experience
14 april 2025
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