Hug Boilers Reviews 798

Alex came to ffit my boiler, he did a great job and was very efficient neat and tidy even took all rubbish with him
I would recommend him to anyone

Amazing customer service and expertise from start to finish - made the experience of converting an ancient boiler system to a sparkly new combi a seamless dream! Stuart had fantastic suggestions of the best boiler, where and how to fit it making the quote stand out from other companies. Alex did an brilliant job fitting the boiler very quickly and considerately making sure it would meet my needs. I feel like I'm in very good hands now for future servicing. Would definitely recommend HUG!

The whole process from start to finish was very easy. The boiler was fitted in less than 72 hrs from my initial inquiry. Fitter was quick and worked very cleanly, absolutely no mess. 5*

We decided on a Viessmann 100W boiler, due to reading great reviews. Mounted in our bathroom with a vertical flue. Darren was very efficient, tidy and explained all about the controls for the heating. Over the moon with the result and our choice of using Hugg Boilers to do our upgrade.
Not really had chance to use the heating as yet,but the hot water is amazing compared with our last boiler. Great service from Hugg. Can't praise them enough.
Would definitely recommend.

Alex came to change my mum and dad’s ancient coal boiler for a modern gas one. He was polite and professional and took time to explain everything he was doing. The job looks great, very neat and tidy. Everyone was happy with the whole experience.

We had a beautiful experience. The materials arrived early and so did the lovely engineer, he left our home tidy and was engaging us all through installation. Jason was also a friendly frontline fellow. Yes, I would refer them and use them again.

Super service and great price. Jason Brownrigg was an excellent company rep to deal with. He kept us informed all the way through the planning, purchase and installed phases. Craig Coleman the installer was so helpful during the installation and always asked about the various options for switch locations etc. I was managing the installation on behalf of my elderly mother, and never once felt pressured or railroaded down a particular option. So pleased with them I have absolutely no hesitation in recommending The Hug Group. Thanks guys 5 star job.

⭐️⭐️⭐️⭐️⭐️
Fantastic service from start to finish. HUG Boiler Company was professional, efficient, and easy to deal with. Chris came out for the initial estimate and was friendly, informative, and clear about the options and pricing. Alex, the gas engineer, did a brilliant job with the installation – punctual, tidy, and highly skilled. And Wayne, the electrician, was just as impressive – neat work and made sure everything was safe and well explained. Great team effort. Highly recommend!

This is my second time using them. I had done my research on the work cost this time and did again find them to be competitive. And having a good experience before I used them again.

The installer Alex has done a great job and removed two water tanks and replaced with a combi and undertook the work at a high standard and was professional throughout. Alex also took time to explain everything and was very helpful and contentious in being tidy - we have carpets everywhere.

Installation went ok (LPG Boiler) on a holiday let. Installation was into the attic. Every now and again, when cleaning, we would get an odd smell, but living in the countryside that happens !. When the service was done, mentioned it to the engineer and it turns out there was a gas leak. Guy fixed it, so good fixed but shouldn’t have passed the pressure test in the first place.
Then, trying to get the (already paid up front) service booked in was a nightmare. Earliest date over 2 months away. That date comes and get told “engineer has a problem, can we reschedule” not happy, but reschedule for a month later (again, earliest available). Today (the rearranged date) get called “the engineer has a problem on his current job…. Can we reschedule”. As a landlord, we have a legal obligation to have it checked annually. Customer support say they understand this, but still can’t get it done any sooner, leaving me, the landlord with a legal liability of up to 6 months in jail or fine of up to £6,000. Currently refusing to allow me to get another engineer and send them the bill as “we are still willing to service it”.
If you’re a landlord, be very aware that they could leave you in this position. Lesson learnt myside

All good. Thanks

This is on behalf of my parents who are in their 80's. They had a boiler installed in August 2024. The issues started when the boiler was installed incorrectly. A service engineer was sent out to fix the problem and that was fixed. However the engineer forgot to turn off the radiator, resulting in a flood from the radiator. The contract for the installation included a Powerflush, but only a Chemical Flush was done. Consequently they have had circulation issue since and have had to pay for subsequent flushing. They had a contract that included a Powerflush, but none was done. As older people, it's harder for them to get things resolved and have really been fobbed off by this company. At present I'm waiting for a call from Hug to explain both the incorrect fitting and the contract which wasn't honoured properly. Will assess things based on the follow up. The company's telephone message states how much they care about customers, but at the moment they haven't shown much care towards these elderly customers who have been without hot water for weeks. So we await the reponse....

Can't say how the job will play out over time but as far as the installation was concerned it was excellent. It was not a straight forward job to start with, and survived painlessly several date changes and last minute customer requests. The dynamic duo of Alex and Wayne took everything in their stride and were considerate and careful, not least because they had to move through the entire house to get the job done. Coordination (the job included roof work so needed scaffolding) was seamless and the financial package excellent. Nuff said ?

Had the boiler installed, great, had a service year later, great, needed the Gas Safe Cert. Not great wrong house number on it. Asked for replacement 13th June, still waiting 3rd July. Called 3 times it's been requested, just checked Gas Safe registration website, not registered. How hard is it it to sort this address issue?

The chap who came to install our boiler, Alex, nice lad, pleasant and informative about the operation of the boiler. Tidy worker, and efficient. Definitely a 5 star 🌟

Our boiler went off on Monday night and was written off by our insurance company on the Wednesday stating it was beyond economical repair at 14 years old. I started looking online at various boiler companies who could supply and fit asap. HUG was by far the most competitive price wise. We looked at boiler reviews before deciding on a Vaillant one. At 8:30 on the Thursday morning I filled out my details on HUG website, selected the boiler and installation date (Friday)and uploaded the relevant photos that were required. I got an email to confirm the order had gone through and an engineer would be there the next day. Alex turned up just after 9am on the Friday morning and got the old boiler out and the new one in by 2:30pm. He never stopped. Really friendly guy who was clean and tidy and answered all our questions. Wouldn't hesitate to recommend HUG. Thank you 👍

Boiler ordered and fitted by 3pm the next day. After our boiler of 16 years failed I was recommended Hug. Everything was sorted quickly and the old boiler taken away by the friendly installers, Good pricing and great service. Family now happy they can get shower again !

I was really pleased with the whole experience with buying this boiler ordering online easy, to the fitter turning up on time doing a excellent job of fitting boiler and the explanation of using it, he even got the app on my phone to control the heating. Nice and clean job

I paid for the boiler and installation. When choosing an installation day, I selected the next available day which happened to be the day after (my day off). Following that, I was asked to submit about 10 photos of the current boiler, I was at work so figured I would do this when I got home that day. Within 10 minutes I received a message saying that they couldn't install tomorrow because I had not submitted the photos yet. I went home and immediately sent across the photos. This was too late so we had to postpone the installation by 4 more days.

The installation day came around, my husband kindly worked from home that day so someone would be available to let the engineer in. I had a phonecall asking how everything went, I explained I was at work so the lady said she would call me back after 5pm. I came home excited to see our new boiler after not having hot water for 2 months! :( However, I came home to find a smashed garden tile, and our outdoor tap pipe had been bashed - it had come apart and there was water leaking down our brickwork. The lady never called back so I sent a message on Whatsapp, the next day I was told the photos I submitted would be sent to their supervisor but I still haven't heard anything back.

Great having a working boiler, just a shame it came with damage to our property... I usually leave only good reviews but this was actually upsetting and has ended up causing more jobs that need doing... so sorry.

Initially impressed but not so with the installer who was more concerned with getting finished for the weekend.
Put boiler in a different room to that planned but didn't say anything until done and no explanation as to why.
Left floor boards loose and dangerous,
I am having trouble getting boiler to work on timer and have called a few times and promised a call from someone but not heard anything so I am thinking of contacting manufacturer soon.